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馬特莫拉斯 - 米爾福德貝斯特韋斯特亨茨蘭丁飯店的評分

3 out of 5

評論

8.2

非常好

10 分,有夠讚;1001 則評論中有 442 則" "
8 分,不錯哦;1001 則評論中有 328 則" "
6 分,一般般;1001 則評論中有 131 則" "
4 分,不太好;1001 則評論中有 59 則" "
2 分,很糟糕;1001 則評論中有 41 則" "

8.4/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

7.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

feng

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Erika 於 2020年2月28日回覆
Thank you so much for your 10 Star review, Feng! We're glad you enjoyed your visit and we hope to see you soon! :)

10/10 有夠讚

Debra

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front Desk Staff are Super Friendly and Helpful
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Vino,New York

喜歡:員工素質
不喜歡:住宿環境和硬體
Mattresses are old. They are not firm!
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月21日回覆
Hello Vino,We appreciate your feedback on the mattresses, and we apologize for any inconvenience caused. Rest assured, we will share your comments with our team for their review and consideration. Thank you for bringing this to our attention.

10/10 有夠讚

Marc

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the stay and the process to check in and check out was easy. Just weird that it smelled like weed on the floor when walking to and from my room
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日回覆
Hello Marc,Thank you for your feedback on your recent stay with us. We appreciate your compliments on the check-in and check-out process. Also, thank you for bringing to our attention the odor in your room floor, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 不錯哦

Terri Lynne

團體旅遊, 家庭旅遊
喜歡:整潔度
Only one ice machine on first floor yet every floor has vending and ice machine signage Also waited on line to check in while agent behind desk talked on her personal phone. Had to wait for other agent to complete registration for someone else. Besides that beds were comfortable room was clean… breakfast was delicious
Manager 於 2024年5月1日回覆
Hello Terri Lynne,We appreciate your feedback on the ice machine signage and check-in experience. We're glad to hear you found the beds comfortable, the room clean, and enjoyed the breakfast. We strive to improve our services and hope to welcome you back for an even better stay next time.

8/10 不錯哦

Marcel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was ok.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日回覆
Hello Marcel,We appreciate your feedback and regret to hear that your stay met with only okay expectations. We would love the opportunity to exceed them on a return visit. Thank you for sharing your experience with us.

10/10 有夠讚

Marcia

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent, stayed with my dogs, no issues, friendly staff
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日回覆
Hello Marcia,We are delighted to hear that you had a pleasant stay with us and that our staff made you feel welcome. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable experience.

6/10 一般般

Raymond E. Hausele,

家庭旅遊
No linen service. Bed was comfortable. Breakfast was good. Staff was friendly and helpful.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月7日回覆
Hello Raymond E. Hausele,,We appreciate your feedback on our comfortable beds, good breakfast, and friendly staff. For any concerns regarding linen service, please don't hesitate to reach out to our management team directly. Your satisfaction is important to us, and we'd like to ensure your next stay meets all your expectations.

6/10 一般般

Suzanne

家庭旅遊, 親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Booked this hotel for the pool but found out it was out of service when we checked in. Room was not very clean and it was just very rundown, mold all around bathroom, peeling wallparer, carpets black where it was meant to be cream color. Even our children made comments about the condition. We only spent 1 night and we didn’t let it ruin our stay in the area but I would not stay there again.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日回覆
Hello Suzanne, We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable and will be shared with our team for improvement. We regret that the pool was closed during your visit and that the room cleanliness did not meet your expectations. We aim to provide a comfortable experience for all our guests and will work diligently to address these issues. Thank you for bringing these concerns to our attention.

10/10 有夠讚

MAYLINNE

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Manager 於 2024年3月22日回覆
Hello MAYLINNE,We're thrilled to hear you had a fantastic stay with us! Should you have any further comments or suggestions, feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 有夠讚

Abigail

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日回覆
Hello Abigail,We're glad to hear you had a fantastic stay at our hotel! We hope to welcome you back soon for another wonderful experience.

10/10 有夠讚

Julie Ann

喜歡:整潔度和設施服務
Great
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月6日回覆
Hello Julie Ann,We appreciate your feedback and are pleased to hear you had a positive experience during your stay. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back again in the future.

8/10 不錯哦

Ashlynn

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日回覆
Hello Ashlynn, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 有夠讚

Kalbynur

I like it,very nice and clean.
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月1日回覆
Hello Kalbynur,We're delighted to hear that you found our hotel to be very nice and clean. It's always rewarding to receive positive feedback from our guests. Your satisfaction is our priority, and we hope to welcome you back again soon for another enjoyable stay.

10/10 有夠讚

James

喜歡:整潔度、員工素質和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日回覆
Hello James,We are thrilled to hear about your perfect rating! We hope to welcome you back soon for another fantastic stay.

10/10 有夠讚

jose

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日回覆
Hello jose,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 不錯哦

LeeAnn,Milford

喜歡:設施服務和住宿環境和硬體
Nice venue
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月13日回覆
Hello LeeAnn,Thank you for your kind words regarding our hotel's venue. We appreciate your feedback and are delighted that you found it enjoyable. We pride ourselves on providing a pleasant atmosphere for our guests and hope to welcome you back in the future.

8/10 不錯哦

Danielle

情侶出遊, 寵物同遊
喜歡:員工素質和住宿環境和硬體
Area was quiet which is what I was looking for. The bathroom wasn’t as clean, the sink had mildew. The reception at check out I felt could have been a little more pleasant.
於 2024 年 1 月住了 3 晚
Manager 於 2024年2月9日回覆
Hello Danielle, Thank you for sharing your feedback regarding the quiet atmosphere of our hotel. We apologize for any inconvenience caused by the cleanliness issue you encountered in the bathroom. We appreciate your input, as it helps us improve our services. We will certainly address this issue with our housekeeping team. As for the reception at check out, we apologize if you felt it could have been more pleasant. We will take your comments into consideration for future training opportunities.

6/10 一般般

Suzanne

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was lovely checking in. Restaurants and shopping close and convenient. Traveling with our pet Cavalier we secured and paid for the Pet Friendly Room ahead of time only to be told there was an additional $30 charge for our pet on top of what Expedia charged. Disappointing and wondering what the point or advantage is to using Expedia if the hotel will up charge one upon arrival?
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月6日回覆
Hello Suzanne, Thank you for choosing our hotel for your stay. We apologize for the inconvenience you experienced with the additional pet fee. While the fees for pet-friendly rooms are communicated in advance, we understand your frustration. We recommend direct communication with our hotel for any clarifications regarding charges. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Christine

於 2023 年 12 月住了 8 晚
Manager 於 2024年1月9日回覆
Hello Christine,We are thrilled to hear that you had such a fantastic experience at our hotel! We strive to provide top-notch service and facilities to all our guests. If you have any further comments or suggestions, we would love to hear them. Thank you for choosing our hotel and we hope to welcome you back in the future!

10/10 有夠讚

Bonnie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月8日回覆
Hello Bonnie,We are delighted to hear that you had a perfect stay with us! It was our pleasure to provide you with exceptional service and exceed your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding experience!

8/10 不錯哦

Lauren

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月2日回覆
Hello Lauren, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 有夠讚

Maribel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日回覆
Hello Maribel,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great and i an very pleased with my stay and the accommodations to extend my stay when needed.
於 2023 年 12 月住了 5 晚
Manager 於 2023年12月21日回覆
Hello Robert,Thank you for your positive feedback! We are thrilled to hear that you had a great stay and that our accommodations met your needs. We always strive to provide excellent service and are glad to know we succeeded. Should you need any assistance in the future, please don't hesitate to reach out to us.

10/10 有夠讚

Joseph

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月14日回覆
Hello Joseph,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide top-notch service and ensure that every guest has a memorable stay. We look forward to welcoming you back soon!

6/10 一般般

Jeremy

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The pool was closed for repairs. I was offered the option to use the pool in the hotel next door. Not really an option when it is cold outside. I sat on the couch and felt a pain in my butt and it was a vape pen. Breakfast was okay although when I emptied my garbage the thing door that swings to keep the garbage covered was very sticky. I have been here before and things were much better. I hope this place turns itself around.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月11日回覆
Hello Jeremy, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the pool closure, and we understand that using the neighboring pool might not have been suitable due to the weather. We apologize for any discomfort caused by the vape pen you encountered, as well as the sticky garbage door. We appreciate your loyalty and will take your remarks into consideration to improve. Your satisfaction is our priority, and we hope to welcome you back for a flawless future stay.

6/10 一般般

andrea

家庭旅遊
喜歡:客房舒適度
Okay for the price!
The lobby was clean and updated. The room was dated and had signs of wear and tear. The bed was clean and comfortable. The bar and breakfast was good. Plenty of parking, close to stores, places to eat, and the highway. It was quiet. I paid less than $100 a night so it was fine for the price. I would not stay there if the price was more-then it would be overpriced and there are other hotel options in the area.
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月9日回覆
Hello andrea, Thank you for taking the time to share your feedback. We are pleased to hear that you found our lobby to be clean and updated, and that you enjoyed the comfort of our beds as well as the bar and breakfast offerings. We are also glad to hear that the location and parking met your needs. Thank you for choosing to stay with us and for highlighting the value of our affordable pricing. We appreciate your insights and hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

James

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
The room was nice and clean. The bed was extremely comfortable. The staff was outstanding
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月7日回覆
Hello James,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our room clean and comfortable, and that our staff provided outstanding service. We strive to ensure our guests have a pleasant stay, and we're glad we met your expectations. We hope to welcome you back soon for another enjoyable experience.

6/10 一般般

Steven

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月6日回覆
Hello Steven,We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and any specific areas where we can improve. Please feel free to reach out to us directly so we can address any issues. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Lawrence

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月30日回覆
Hello Lawrence,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us. Please don't hesitate to reach out to us if there is anything we can assist you with in the future. We hope to welcome you back soon.

10/10 有夠讚

Ayme

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel surprised us in a very pleasant way. Super clean and the room was very nice and comfortable. The staff was super friendly and the restaurant they have is excellent.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Ayme,Thank you for your kind review! We are thrilled to hear that you enjoyed the cleanliness of our hotel and found your room to be comfortable. Our staff takes pride in providing exceptional service, so we appreciate your kind words. It's wonderful to hear that you had a great dining experience at our restaurant as well. Your feedback is greatly appreciated.

10/10 有夠讚

Jacqueline

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月16日回覆
Hello Jacqueline,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 不錯哦

patricia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful. Bathroom was small. Shower was good. Able to shop nearby.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月25日回覆
Hello patricia,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our friendly and helpful staff. We apologize for any inconvenience you may have experienced with the size of the bathroom, but we are glad to hear that the shower met your expectations. We hope you had a great time exploring the nearby shopping options.

6/10 一般般

James

喜歡:整潔度、設施服務和住宿環境和硬體
No water to the bathtub and shower.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月22日回覆
Hello James,We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring a comfortable stay for our guests. We appreciate your feedback and will investigate the water issue to prevent any future occurrences. Please feel free to reach out to our management team directly to discuss your concerns further.

10/10 有夠讚

Ellisa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always stay here on our way to my in-law’s in Maine. Love we can bring our fur baby and she is accepted. Thank you!
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日回覆
Hello Ellisa,Thank you for choosing our hotel as your stopover destination. We're thrilled to hear that you appreciate our pet-friendly policy. Providing a welcoming environment for both our human and furry guests is important to us. We hope to welcome you and your four-legged friend back again soon!

10/10 有夠讚

Margarita

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月16日回覆
Hello Margarita,Thank you for your positive feedback! We strive to provide excellent service to all our guests. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future.

10/10 有夠讚

Lisa

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was wonderful, room was nice, pillows were great, pool was amazing and breakfast was delicious.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月14日回覆
Hello Lisa,Thank you for sharing your positive experience with us! We're thrilled to hear that our staff provided exceptional service, and that you enjoyed the comfortable room, pillows, amazing pool, and delicious breakfast. We're glad you had a wonderful stay with us and hope to welcome you back in the future.

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
Our room was neat and clean and I especially enjoyed the availability of the fitness room and the swimming pool. The morning breakfast which was provided to guests was an additional convenient feature which allowed me to have breakfast without having to drive to a restaurant.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月12日回覆
Hello John,Thank you for your kind review! We're delighted to hear that you enjoyed our clean and tidy rooms, as well as the convenience of our fitness room and swimming pool. Our breakfast option is aimed at making our guests' stay more comfortable, and we're glad you found it convenient. We hope to welcome you back soon for another wonderful stay.

10/10 有夠讚

Jennifer M

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel
The hotels is beautiful and the staff is friendly. That will be my hotel when I go up agan
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月14日回覆
Hello Jennifer M,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we're glad that our friendly staff made your stay memorable. We look forward to welcoming you back during your next visit to the area.

8/10 不錯哦

Kristen

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay! Loved the hot breakfast options! Only downside was hearing ANYONE and EVERYONE who was walking by talking in the hallway.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月9日回覆
Hello Kristen,Thank you for your feedback! We're glad to hear that you enjoyed the hot breakfast options during your stay. We apologize for any inconvenience caused by the noise in the hallway. We strive to provide a comfortable experience for all our guests and appreciate your input.

8/10 不錯哦

Edward

團體旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月8日回覆
Hello Edward,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 有夠讚

RONALD,Redondo Beach

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月22日回覆
Hello RONALD,Thank you for rating our hotel with a perfect score! We are thrilled to hear that you had such a positive experience during your stay. We appreciate your support and hope to welcome you back again in the future.

10/10 有夠讚

Sherrol

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月1日回覆
Hello Sherrol,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 不錯哦

Valerie

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable stay each and every time
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月27日回覆
Hello Valerie,Thank you for your feedback! We're delighted to hear that you had a comfortable stay with us.

10/10 有夠讚

Donna

喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed stay.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月25日回覆
Hello Donna,Thank you for choosing our hotel, we are glad you enjoyed your stay! This is just waht we needed to hear.

10/10 有夠讚

Marjorie

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月15日回覆
Hello Marjorie,Thank you for your amazing review! We're delighted that you had such a fantastic experience with us. We look forward to welcoming you back soon!

8/10 不錯哦

Bruce

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月29日回覆
Hello Bruce,Thank you for your positive rating! We are glad to hear that you had a great experience at our hotel. We hope to welcome you back soon!

4/10 不太好

John

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Go somewhere else
We got to the hotel about 4 p.m., and my wife wanted to take a shower. No hot water. She called downstairs and was told the hotel boiler wasn't on. They did turn it on and she got to take a shower -- but not before noticing that the toilet was filthy. I needed to log into a computer to print something. There were two computers, but only one worked -- and that one had a sign saying you couldn't print off it. The very nice young lady behind the desk said it would print -- but it didn't. She let me use the computer/printer behind the desk. The staff gets a "A" -- but the facility gets a "D."
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日回覆
Hello John,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 有夠讚

Claude

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Très bien
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日回覆
Hi Claude,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 不太好

Jeffrey

喜歡:員工素質
不喜歡:住宿環境和硬體
Some equipment not working…
Lobby and breakfast areas were updated. Room we stayed in was a bit rumdown and has a moisture issue. Bathroom fan / light was not functioning. Remote would not work for television. Dead batteries? Only sound volume button would work. We chose channels by pressing buttons on dish tv device. No decaf coffee for breakfast coffee machine.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日回覆
Hello Jeffrey ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.