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貝拉島嶼海灘渡假村及水療中心的評分

5 out of 5
貝拉島嶼海灘渡假村及水療中心
1 Knights Key Boulevard, MM 47, Marathon, FL

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 660 則" "
8 分，不錯哦；1000 則評論中有 199 則" "
6 分，一般般；1000 則評論中有 85 則" "
4 分，不太好；1000 則評論中有 37 則" "
2 分，很糟糕；1000 則評論中有 19 則" "

9.6/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Daisel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good very good nice place and great service
於 2024 年 5 月住了 1 晚
Alexia 於 2024年5月22日回覆
Greetings Daisel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Kelsey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Isla Bella was ABSOLUTELY gorgeous. So worth the money you pay to be at this resort. The views alone make it amazing but the fact that it is in a great location plus the easy access to the ocean and all the amenities make this the place to be.
於 2024 年 5 月住了 4 晚
Alexia 於 2024年5月22日回覆
Greetings Kelsey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Inshiya

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This resort and the grounds were just stunning. Instantly made us feel relaxed and pampered. The rooms are spacious, there are several pools and places to enjoy the views, and the games and amenities are lovely. Two issues to call out: the pools are ridden with bugs in the morning and despite calling, no one came to clean them. Second, staff seem to be very confused with the check out process and lack follow through.
於 2024 年 5 月住了 1 晚
Alexia 於 2024年5月20日回覆
Greetings Inshiya,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff. They go over and above. So relaxing.
於 2024 年 5 月住了 4 晚
Alexia 於 2024年5月20日回覆
Greetings Barbara,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Patrick

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property and pools were beautiful. Could have had better dining options.
於 2024 年 5 月住了 5 晚
Alexia 於 2024年5月20日回覆
Greetings Patrick,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Andrew Ryan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The resort was a wonderful experience. The property is beautiful. We enjoyed the privacy offered. Several pools on the property made finding a nice quiet spot and a beach chair near water quite easy. The beach bar and restaurant were packed. Luckily, drinking was not on our menu. And, we enjoyed exploring the local community's eateries. We discovered several excellent restaurants nearby.
於 2024 年 5 月住了 3 晚
Alexia 於 2024年5月20日回覆
Greetings Andrew,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Nigel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 5 晚
Alexia 於 2024年5月13日回覆
Greetings Nigel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Marc

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was excellent, views were amazing! Live singers were not great but atmosphere was relaxing. Staff was friendly and rooms and grounds were kept extremely clean and neat.
於 2024 年 5 月住了 5 晚
Alexia 於 2024年5月11日回覆
Greetings Marc,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Michelle

親子旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The front desk staff at this resort are quite possibly the rudest I have experienced in my two week trip across Florida. On both check in and check out nobody offered to take our luggage to and from our room. We had a welcome bowl of cheese and fruit, this was then left in the room and not cleared away for the duration of our stay. Empty wine glasses from drinks on the veranda were not cleared away each day: This is a lovely resort but the majority of staff are absolutely miserable! The resort fee is considerably high, when I asked for water bottle to be dropped at our room the reception staff told me ‘you are not entitled m’am it just two per entire stay, which is against the website where the DAILY resort fee says it includes water daily. to top it off to charge a parking fee of $28, that puts a daily fee of $74 not including tax. It’s daylight robbery. Facilities could have been better, to advertise mini gold only to rock up and find the smallest ever gras dares with a few holes is laughable!!!
於 2024 年 5 月住了 3 晚
Alexia 於 2024年5月7日回覆
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 有夠讚

BONNIE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unbelievable!! Hidden Gem!! If you are looking to truly relax and never want to leave then this is the place. We got Oceanfront one bedroom suite and it was like an apartment. Seperate sitting room with TV at front when you walk in then two bathrooms not expected was amazing then King on front with ocean view from bed. Highly recommend. Everything was so clean from room to entire property. Also everyday they send you a text with activities for the day and they are really nice with something for everyone of all ages. We already planning next trip.
於 2024 年 5 月住了 3 晚
Sasha 於 2024年5月6日回覆
We would like to express our gratitude for choosing to stay at Isla Bella Beach Resort. It is our top priority to provide exceptional service to all of our guests, and we are pleased to hear that your experience met your expectations. Thank you for your positive feedback, and we are eagerly anticipating your return visit. Sincerely, The Team at Isla Bella Beach Resort

10/10 有夠讚

Eileen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful private property. Grounds are exceptional, as are pools and other amenities. Staff is so friendly and accommodating. Our third year at Isla Bella. Hope to have many more.
於 2024 年 4 月住了 6 晚
sasha 於 2024年5月6日回覆
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy all of our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

2/10 很糟糕

luis

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
no costumer service from staff
於 2024 年 5 月住了 1 晚
sasha 於 2024年5月5日回覆
Thank you for sharing your experience at Isla Bella Beach Resort. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. Thank you.

10/10 有夠讚

Luanne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful views
於 2024 年 4 月住了 1 晚
Alexia 於 2024年5月3日回覆
Greetings Luanne, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Beth

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The registration staff was lacking in care of guests. Everything else was fantastic!!
於 2024 年 4 月住了 1 晚
Alexia 於 2024年5月2日回覆
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.

10/10 有夠讚

Monet

情侶出遊, 團體旅遊
喜歡：住宿環境和硬體
🌻
於 2024 年 4 月住了 3 晚
Alexia 於 2024年4月30日回覆
Greetings Monet,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

2/10 很糟糕

Siri

於 2024 年 4 月住了 5 晚
Alexia 於 2024年5月20日回覆
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 有夠讚

Maryna，Boca Raton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Alexia 於 2024年5月20日回覆
Greetings Marayna,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Katrin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Alles war wundervoll, tolle Anlage, schöne große Zimmer, einfach traumhaft!
於 2024 年 4 月住了 2 晚
Alexia 於 2024年4月23日回覆
Greetings Katrin, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Raymond

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very Nice Resort.....This will be our new get-a-way place
於 2024 年 4 月住了 4 晚
Alexia 於 2024年4月22日回覆
Greetings Raymond,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

GEOFFREY

喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay!
於 2024 年 4 月住了 2 晚
Alexia 於 2024年4月20日回覆
Greetings Geoffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Courtney

於 2024 年 4 月住了 7 晚
Alexia 於 2024年5月8日回覆
Greetings Courtney,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Klaus

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Alexia 於 2024年4月18日回覆
Greetings Klaus,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

RONNIE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very well laid out grounds, attractive vistas, needs more actual beach area.
於 2024 年 4 月住了 2 晚
Alexia 於 2024年4月15日回覆
Greetings Ronnie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Ernesto

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo súper bien, una muy buena atención y buen trato. Las habitaciones súper limpias.
於 2024 年 4 月住了 1 晚
sasha 於 2024年4月14日回覆
We are delighted that you had a fantastic stay at Isla Bella. We will be certain to share your feedback with our team and we look forward to welcoming you back.

8/10 不錯哦

Timothy

於 2024 年 4 月住了 2 晚
Alexia 於 2024年4月30日回覆
Greetings Thimothy,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

GIACOMO

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unique layout of the hotel : all the rooms facing the sea Probably because of Spring Breck lots of children
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月10日回覆
Thank you for choosing Isla Bella Beach Resort in the Florida Keys. We greatly appreciate your valuable feedback. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 有夠讚

mark，charlotte

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice.
於 2024 年 4 月住了 2 晚
Alexia 於 2024年4月13日回覆
Greetings Mark, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Claudio

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was perfect
於 2024 年 4 月住了 1 晚
Alexia 於 2024年4月8日回覆
Greetings ClaudioThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Meredith

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding from start to finish! The amount of childrens activities and daily itineraries was epic! My kids had a blast and voted it their favorite hotel ever. Rooms were impeccable. Staff was amazing and so kind and helpful to my kids. And you can’t replicate the property or views. Felt like I was in Greece!
於 2024 年 3 月住了 1 晚
Sasha 於 2024年4月2日回覆
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

10/10 有夠讚

Michael，Seven fields

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place was wonderful. Great pools, great view, great balcony, large room. My wife and I had an amazing time.
於 2024 年 3 月住了 1 晚
Alexia 於 2024年3月28日回覆
Greetings MIchaelThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, clean and new
於 2024 年 3 月住了 1 晚
Alexia 於 2024年3月27日回覆
Greetings Peter,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Alexia 於 2024年3月23日回覆
Greetings Michael,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Michael Aaron

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If you want a 5 star resort, then this is your place. personally, my wife and I are happy with less expensive 3-star places. VERY NICE resort but VERY EXPENSIVE all around from the accommodations to the restaurants (lowest price item on dinner menu was the chicken at $40..have you ever paid $40 for chicken? ) to the everyday parking fee WTH? a daily parking fee?? Like i said, we loved it, but I know there are just as nice places that are less expensive. Maybe return in the future when we hit the lottery. LOL
於 2024 年 3 月住了 4 晚
Alexia 於 2024年3月23日回覆
Greetings Mr. Aaron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 一般般

bruce

情侶出遊
Bar area dirty too many kids children sitting at bar late night pool bar lots of drunks no security ever cited kids running around unsupervised late at night restaurant poor menu options
於 2024 年 3 月住了 1 晚
Krystyna Loza 於 2024年3月19日回覆
Hi Bruce, thank you for sharing your feedback. We regret your experience didn't meet expectations. We hope to welcome you back to enjoy the property as intended.Best,Isla Bella Beach Resort & Spa Team

10/10 有夠讚

Erin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort! It's a very well-kept property. We wished the pools stayed open into the evening, but we enjoyed our stay!
於 2024 年 1 月住了 3 晚
Alexia 於 2024年3月13日回覆
Greetings Erin,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was off the beaten path. Kind of in the middle of all the places we wanted to visit as well.
於 2024 年 2 月住了 4 晚
Alexia 於 2024年3月5日回覆
Greetings Jeffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Mary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Alexia 於 2024年3月5日回覆
Greetings Mary,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

ashley

喜歡：員工素質、設施服務和住宿環境和硬體
Amazing property and amenities in a secluded area that felt more like Costa Rica than FL. Would definitely return with kids another time.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Melanie

於 2024 年 2 月住了 4 晚
Alexia 於 2024年3月21日回覆
Greetings MelanieThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Joseph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was well-maintained. The staff was very kind and helpful. Also, all the amenities were in good shape very much you recommend this place very very well managed.
於 2024 年 2 月住了 1 晚
Alexia 於 2024年2月28日回覆
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Alexia 於 2024年3月20日回覆
Greetings Christopher,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Kat

於 2024 年 2 月住了 2 晚
Alexia 於 2024年3月20日回覆
Greetings Kat,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

RAYMOND

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Left turn from property access road headed south on US Route 1 .... is deadly. Suggest, minimum of flashing Yellow light.
於 2024 年 2 月住了 5 晚
Krystyna Loza 於 2024年2月27日回覆
Hi RAYMOND, we value your feedback on the safety concern and appreciate your suggestion for a flashing yellow light. Thank you for sharing your thoughts.Best,Isla Bella Beach Resort & Spa Team

6/10 一般般

Joshua Enmanuel

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Dining experience was excellent, we have been to keys many times and have experience other dining options but non as good as at this property. Unfortunately I am very disappointed at the way the front desk treats guests. We arrived late and it was our first time at this location and they only gave us a map and were very short along with a charger error claiming we hadn’t pay for our stay, when in fact we had paid months ago. We also did in dinning room and called for status on order as it had already been over an hour since we had placed the order, front desk would answer and just put us on hold. Many times we tried calling front desk and they were very rude! Management really needs to train these people. We come back to the keys 2x a year and I doubt we will be returning to this resort at least not until staff improves. Pools guys were great along with restaurant staff.
Krystyna Loza 於 2024年2月27日回覆
Hi Joshua, thank you for sharing your feedback. We appreciate your positive comments on dining experience. We apologize for the front desk concerns and are committed to improving. We hope to welcome you back for a better experience.Best,Isla Bella Beach Resort & Spa Team

8/10 不錯哦

Julie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lots of areas to spread out even at full capacity still had access to beach chairs and pool chairs. Staff was mostly well trained and provided prompt friendly service. The restaurant was nice but we were disappointed by the lack of accommodation to guests staying at the hotel to book reservations at desirable dinner times. There was room for improvement in the customer service offered by the hostess staff and management. Overall we enjoyed our stay though we may consider different accommodations on our next visit to the area.
於 2024 年 2 月住了 4 晚
Alexia 於 2024年2月23日回覆
Greetings Julie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 不錯哦

Hiram

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The location was very good, everything was clean, a very nice view, good service. What I didn't like was that the room service didn't come to clean my room until four in the afternoon because I asked what was happening, they hadn't cleaned the room yet and they told me That I had until six in the afternoon to clean the room, I don't think that's right.
於 2024 年 2 月住了 2 晚
Krystyna Loza 於 2024年2月22日回覆
Thank you for choosing Isla Bella Beach Resort in the Florida Keys! We delighted to hear you enjoyed your stay and nice views. Your comments on housekeeping service are duly noted, and we aim to improve. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredibly large room with terrific view. Food was fantastic. This was true resort adventure.
於 2024 年 2 月住了 2 晚
Alexia 於 2024年2月20日回覆
Greetings Barbara,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Caron

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The fire pits and bar were great. Our room was very comfortable
於 2024 年 2 月住了 2 晚
Alexia 於 2024年2月17日回覆
Greetings Caron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Kim

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property and landscaping. The ocean, beach and palm tree views are beautiful; as is building architecture and design of the rooms. Wait staff could be more intentional: I had to get up and approach them to request drinks, etc. I understand not wanting to be intrusive; however, there was a marked difference in this regard, compared to other luxury resorts I've visited. There was also a bit of a language barrier (this happened more than once, with different servers.) My request for a quiet room had to be reiterated once I arrived; however when I asked, Bridgette was able to change my room to a quieter location (3rd floor; opposite end of beach bar area,) which was greatly appreciated. She, and John the valet, also did a great job of welcoming me to the property in a warm and professional manner. I slept like a baby: linens and bedding were very clean and nice. The room was lovely, with beautiful drapes, art and objects; carpet could use shampooing. Walking around the property, with its lush greenery and water views, was a pleasure in itself. The key lime pie was the best of 3 that I tried while in the Key West area! Marathon is a bit sleepy, but gets points for a cute old-fashioned cinema and free open play pickleball at the community park. Lots of reasonable food options in the area, too. Also appreciated the Tesla and EV charging station at the resort. There was always a Tesla charger available throughout my stay. I would definitely stay here again!
於 2024 年 1 月住了 5 晚
Alexia 於 2024年2月17日回覆
Greetings Kim,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 有夠讚

Paul

情侶出遊
Property grounds were well kept. The staff worked hard to keep it that way. The desk staff in the lobby were very pleasant and the lobby was very clean and well decorated. Our room was excellent with all amenities one could asked for. A top notch resort.
於 2024 年 2 月住了 3 晚
Alexia 於 2024年2月15日回覆
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely