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惠勝飯店的評分

5 out of 5
惠勝飯店
Hatten Square, Jln Merdeka, Bandar Hilir, Malacca City, Malacca

評論

7.8

不錯哦

10 分，有夠讚；1001 則評論中有 348 則" "
8 分，不錯哦；1001 則評論中有 362 則" "
6 分，一般般；1001 則評論中有 167 則" "
4 分，不太好；1001 則評論中有 87 則" "
2 分，很糟糕；1001 則評論中有 37 則" "

7.8/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Wai Cheung

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

6/10 一般般

I Ming

於 2023 年 4 月住了 1 晚

10/10 有夠讚

LIN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚

8/10 不錯哦

Ta Wen

於 2023 年 1 月住了 2 晚

6/10 一般般

Chi Ming

商務旅客
於 2022 年 10 月住了 1 晚

8/10 不錯哦

Guan soon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Chin Poh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 有夠讚

CHENG YI

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2020年1月28日回覆
Dear CHENG YI, Thank you for rating us 10/10! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

4/10 不太好

Kam Yin Ivy

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
對這間酒店非常失望，大堂不夠員工，排隊搭lift上房需要20分鐘，房間毛巾得兩條，全是灰色的。床單已經用了數千次，都未換。房間還有異味。唯一可取的，就是附近有數個商場可以shopping。
於 2019 年 12 月住了 3 晚
Hatten Hotel Melaka - The Administrator 於 2020年1月31日回覆
Dear Kam Yin Ivy, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

4/10 不太好

CHIU LUNG

不喜歡：員工素質和住宿環境和硬體
於 2019 年 11 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年11月22日回覆
Dear CHIU LUNG, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

8/10 不錯哦

Jowin

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 4 晚
Hatten Hotel Melaka - The Administrator 於 2019年10月21日回覆
Dear Jowin, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年9月4日回覆
Dear Valued Guest, Thank you for rating us 10/10! We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

2/10 很糟糕

FU CHANG

不喜歡：整潔度、住宿環境和硬體和客房舒適度
爛房間。都是發霉的氣味。住到感冒。
於 2019 年 8 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年10月5日回覆
Dear FU CHANG, Thank you for your review. We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. Rest assured, all your comments will be shared with the team for further improvement. We look forward to serving you again soon. Kind Regards, The Administrator Kind regards, The Administrator

8/10 不錯哦

Barry

喜歡：員工素質
於 2019 年 8 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月23日回覆
Dear Barry, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

6/10 一般般

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room has poor sound proof and the sound form upper floor has seriously disturbed my sleep and the sink was leaking and it was totally a nightmare.
於 2019 年 6 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年7月12日回覆
Dear Valued Guest, Thank you for your review. It is unfortunate that you encountered some issues with your accommodation. We assure you that management has been informed and actions have been taken to ensure that it does not happen again. We look forward to serving you again soon. Kind regards, The Administrator

6/10 一般般

Barry

喜歡：整潔度和客房舒適度
酒店保養有改善空間。
於 2019 年 6 月住了 1 晚

8/10 不錯哦

Guan soon

喜歡：員工素質和客房舒適度
於 2019 年 6 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年7月12日回覆
Hi Guan soon, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

10/10 有夠讚

Lanhao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Really good
於 2019 年 3 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年7月11日回覆
Hi Lanhao, We are delighted to know that our accommodation suits your needs and comfort. Thank you for taking the time to write and we look forward to welcoming you back in the near future. Kind regards, The Administrator

10/10 有夠讚

AN KUO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得再次入住
雖然離主要景點有點距離，但是因爲每小時都有接駁車，所以距離不是問題 早餐非常豐盛 總之，這是一個CP值超高的飯店
於 2019 年 1 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年7月11日回覆
Dear AN KUO, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

8/10 不錯哦

Tee Seng

喜歡：員工素質
於 2018 年 12 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月9日回覆
Dear Tee Seng, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

10/10 有夠讚

Chunteng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月8日回覆
Dear Chunteng, Thank you for rating us 10/10! We are delighted you had enjoyed your stay with us. We pledge to provide the best in accommodation for all our guest. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

6/10 一般般

tracy

喜歡：住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月7日回覆
Dear Tracy, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

8/10 不錯哦

SHIU KI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月7日回覆
Dear Shiu Ki, Thank you for taking the time to rate us. We hope you had a memorable stay with us and we can't wait to welcome you back soon! Kind regards, The Administrator

6/10 一般般

tracy

喜歡：整潔度和住宿環境和硬體
Paying higher rates but get normal package, nothing big deal to upgrade the rooms
於 2018 年 9 月住了 1 晚
Hatten Hotel Melaka - The Administrator 於 2019年8月7日回覆
Dear Tracy, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

10/10 有夠讚

Tey Say

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Russell

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Walking distance to Jonker Street. Easy to get Grab. Limited shopping and dining options at mall besides hotel.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Sutthiporn

喜歡：整潔度、員工素質和設施服務
Nice hotel
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Sutthiporn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good

10/10 有夠讚

Boon hui

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
excellent
於 2024 年 3 月住了 7 晚

6/10 一般般

Heng

家庭旅遊
喜歡：員工素質
The staff is polite and helpful but the carpet of the room have a smell
於 2024 年 3 月住了 2 晚

6/10 一般般

Freddie

家庭旅遊
The air conditioning did not have proper filtering and smells of sewage
於 2024 年 3 月住了 1 晚

6/10 一般般

Aileen

家庭旅遊
喜歡：設施服務
Good location because that’s where the bus stops. Near all the tourist places and commercial area. Good buffet breakfast options. However, for a supposed 5-star hotel, we were expecting more. For example there’s no hair conditioner and they just provided tiny bottles of shampoo and body wash. There is no bath mat in the toilet, you have to walk on the bare toilet and shower floor. Cups, toiletries, slippers, and towels came in 2 sets eventhough we indicated 3 guests during booking. There were no robes provided, which would have been good if you wanna go to the pool. Coffee was Nescafe instant coffee. Local coffee would have been good. Check in was painfully slow.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Ali

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and helpful staff, great location and good view from our suite in 20 floor. Got an invitation to premier lounge which wan very nice
於 2024 年 3 月住了 1 晚

4/10 不太好

Rina

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Saiful Fazli

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Strategic is all about. Walkable to all the well known visit area im Bandar Hilir.
於 2024 年 2 月住了 1 晚

4/10 不太好

TAKAKO

不喜歡：整潔度
於 2024 年 2 月住了 1 晚

6/10 一般般

Tim

情侶出遊
不喜歡：住宿環境和硬體
Close to mall, convenient. However, room interior is old and worn out. Housekeeping not done one day, have to ask them about it. Breakfast fruit everyday the same. Food quality so-so, not much variety, everyday eat the same food. Bed mattress
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Katherine Chin Poh

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Speedy check-in at a separate area Club lounge facility exclusively for Expedia members Facilities in rooms for premier suites are in better condition as compared to normal rooms Parking space should be reserved and allocated to premier suite guests on level 3 carpark for convenience Quality of food during breakfast can be improved further TNG cards validation to be valid on entire day basis
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Thilaga

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Syn Mei Lai

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Like the space
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mahirah

喜歡：整潔度、員工素質和住宿環境和硬體
I love the facilities and the locality of the hotel
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Yen Har

喜歡：整潔度、員工素質和住宿環境和硬體
Overall is good
於 2024 年 2 月住了 1 晚

8/10 不錯哦

AHKAM

於 2024 年 1 月住了 11 晚

8/10 不錯哦

Khang Hwee

喜歡：員工素質
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Gak

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love to stay ! Indeed a excellent hotel . Just a suggestion that the lifts are good to be upgraded as not intelligent enough to serve the guests . Example like many might be waiting but once the lift opened , the others will stop functioning , and if the ascending doors not closed , you cannot press for lift to descend . The rest are pretty satisfied . Good Hotel
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Lucio

情侶出遊
喜歡：設施服務
I don’t mind coming back. Location, breakfast are good. Hotel needs room upgrade and the windows need to be cleaned.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Zainurin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
WELL MAINTAIN UP TO STANDARD. HELPFUL ROOM SERVICE, STAFF AND HOUSEKEEPER. KEEP UP THE GOOD SAMARITAN. FOR COUNTER SERVICE IT COULD BE MUCH BETTER IN SYSTEM EFFICIENCY.
於 2024 年 1 月住了 3 晚

4/10 不太好

Chong

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rosnah

團體旅遊
Toilet basin pipe shaken..reat alll.very good
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Bongcheol

於 2024 年 1 月住了 3 晚