عليكم
للاسف وللمرة الاولى في فندق اشهداء اطالب بدفع مبلغ مقابل موقف السيارة بالرغم من انني احد زبائن الفندق متى ما جيت لمكه
للمعلو مية فان احد عوامل تفضيل فندق الشهداء هو وجد الموقف المجاني للسيارة بالرغم من بعد المسافه عن الحرم
ولكن الا هذه الميزه الغيت
ahmed
2/10 很糟糕
真實旅客
2018 年 4 月 19 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
They charged car parking fee 50 Sr / day however car parking is with booking
Room service very poor second day we called many times but no no room service
真實旅客
於 2018 年 4 月住了 2 晚
6/10 一般般
Odah
2018 年 4 月 16 日
喜歡:住宿環境和硬體和客房舒適度
Good
The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet
Odah
4/10 不太好
真實旅客
2018 年 4 月 13 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Not a 5 star hotel
I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience.
The room needed updating and the shower was dirty.
The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor.
The lobby however is spacious and very good.
真實旅客
於 2018 年 3 月住了 6 晚
8/10 不錯哦
MUSTAFA
2018 年 4 月 12 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
فندق جيد
اقامة جيدة ولكن للاسف المطعم كان مغلق
MUSTAFA
10/10 有夠讚
Ayman
2018 年 4 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ayman
10/10 有夠讚
mounir
2018 年 4 月 7 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
mounir
8/10 不錯哦
真實旅客
2018 年 3 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A nice hotel for omra
I was allowed to check out a bit later than expected.
真實旅客
2/10 很糟糕
mohamed
2018 年 3 月 25 日
喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
خدمة سيئة جدا
اسوء خدمة عملاء موظفين ليس لديهم مسؤوليه ولا الخبرة في احترام الضيف وانهاء اجراءات الدخول لا انصح احد يحجز من خلال النت بالفندق هذه ولا يوجد رقم هاتف شغال تتواصل مع احد منهم
mohamed
10/10 有夠讚
真實旅客
2018 年 2 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 1 月住了 1 晚
2/10 很糟糕
ashraf
2018 年 1 月 20 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
كان الاستقبال سيِّئ جداً، والمعاملة سيئة، وموظفي المطعم يتعاملون بأسلوب غير لائق مع النزلاء، وطعام الفطور سيِّئ،
ashraf
於 2018 年 1 月住了 1 晚
6/10 一般般
Wasim,UK
2018 年 1 月 5 日
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
Standard has gone down, not a five star
I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel.
The positives:
-The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room
-The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem
- The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite
The negatives:
- We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full
- We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail
- The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests
- The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.
Wasim
於 2017 年 12 月住了 5 晚
6/10 一般般
MUSHABBAB
2017 年 12 月 30 日
不喜歡:整潔度和員工素質
المكان قريب من الحرم (10 دقائق مشي دون زحام )
الاثاث والموكيت قديم جدا ومستهلك
المطعم ممتاز
خدمات الغرف غير موجودة
الاستقبال جيد وسريع
Hotel is 10 minutes walk to Haram
Reception is satisfactory
Restaurant is Great
Carpet is old and dirty
Elevators great
Room service Bad
No tea or coffee
MUSHABBAB
於 2017 年 12 月住了 2 晚
10/10 有夠讚
Mohamed
2017 年 11 月 28 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mohamed
於 2017 年 11 月住了 1 晚
4/10 不太好
Riyadh
2017 年 10 月 19 日
不喜歡:員工素質和住宿環境和硬體
Riyadh
於 2017 年 10 月住了 2 晚
8/10 不錯哦
Khan
2017 年 1 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
clean
good
Khan
4/10 不太好
MOHAMMED
2016 年 12 月 26 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
يحتاج الى التطوير والتحسين
مقبولة..ولكن سابقا كانت افضل
MOHAMMED
10/10 有夠讚
Amr
2016 年 12 月 12 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Two Nights
very Fine
Amr
10/10 有夠讚
真實旅客
2016 年 12 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
8/10 不錯哦
真實旅客
2016 年 11 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
6/10 一般般
Javed,Uk
2016 年 11 月 9 日
喜歡:員工素質
Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors
Javed
6/10 一般般
Qasem
2016 年 11 月 8 日
喜歡:員工素質和住宿環境和硬體
不喜歡:客房舒適度
الغرف غير هادئه صوت الغرف المجاوره والعمال في الممر مزعج وحتى وقت متأخر من الليل