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克拉克溫泉度假城的評分

4 out of 5
克拉克溫泉度假城
CM Recto Highway, Clark Freeport Zone, Mabalacat City, Pampanga

評論

6.2
10 分，有夠讚；90 則評論中有 17 則" "
8 分，不錯哦；90 則評論中有 19 則" "
6 分，一般般；90 則評論中有 23 則" "
4 分，不太好；90 則評論中有 13 則" "
2 分，很糟糕；90 則評論中有 18 則" "

6.2/10

整潔度

6.6/10

員工素質

4.8/10

設施服務

5.6/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

真實旅客

於 2019 年 1 月住了 1 晚
ZB 於 2019年3月14日回覆
Dear valued guest, I wish, you had a better experience stay in our hotel. Thank you.

10/10 有夠讚

Stella，C

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly staff
Friendly staff, served us drinks while waiting for check in, no buffet breakfast for weekdays, anyway, good overall.
Fontana

2/10 很糟糕

jeffery，hong kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一定不會選擇這酒店
客房無窗,設施陳舊.酒店入住率奇低,前堂部職員還不識趣地提升我們的房間.前堂職員沒有笑容,服務質素好像死氣沉沉.那所謂奧林匹克泳池最淺水是4呎深,那怎可能與小童一起玩耍??而鄰近的所謂按摩池真的不知所謂但都要收錢.熱溫泉又話逢星期五六日才開!!!總之除了奧林匹克泳池外,所有游泳項目都要收錢!!住別墅要有心理準備每天都要租高爾夫球車!!因前堂距離別墅頗遠!!早餐不是自助式,種類很小而且價錢是天價.外出晚膳去SM Mall居然收500P單程只是十分鐘車程.天啊!!!!最後要提及鄰近的水上樂園設施頗陳舊,冷水未必人人可以接受,又是處處都要收錢包括毛巾,儲物櫃等等......總之下次到克拉克旅遊一定不會選擇這酒店

2/10 很糟糕

Jeffery，HONG KONG

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一所名大於實的酒店
客房無窗,設施陳舊.酒店入住率奇低,前堂部職員還不識趣地提升我們的房間.前堂職員沒有笑容,服務質素好像死氣沉沉.那所謂奧林匹克泳池最淺水是4呎深,那怎可能與小童一起玩耍??而鄰近的所謂按摩池真的不知所謂但都要收錢.熱溫泉又話逢星期五六日才開!!!總之除了奧林匹克泳池外,所有游泳項目都要收錢!!住別墅要有心理準備每天都要租高爾夫球車!!因前堂距離別墅頗遠!!早餐不是自助式,種類很小而且價錢是天價.外出晚膳去SM Mall居然收500P單程只是十分鐘車程.天啊!!!!最後要提及鄰近的水上樂園設施頗陳舊,冷水未必人人可以接受,又是處處都要收錢包括毛巾,儲物櫃等等......總之下次到克拉克旅遊一定不會選擇這酒店

10/10 有夠讚

CHIU CHING CHEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
額外送6客自助式早餐
1.飯店環境不錯價廉物美2.訂3間3人房每房只有一大床沒有加床服務3.額外多送每房兩客自助式早餐4.溫泉水療可由飯店步行過去很方便

6/10 一般般

Ricky Lee

喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
All ok but greedy massagers extorting for big tips
以昔日美軍宿舍改建成的villa型渡假村，相當有特色，內設賭場、水上樂園、餐廳和spa。villa內部相當寬敞，有廚房、吧台、餐廳、客廳和育嬰房，我們訂的two-bedroom villa甚至有三間衛浴，住起了還滿舒適的，隱蔽性也夠。但有些細結還是做得不夠，可以再更好：沙發有不少灰塵，再來是villa和主要娛樂區有點遠，走路要將近十分鐘，雖然有高爾夫球車，但感覺數量有限，叫車要等一陣子，入住時也沒特別說明如何收費。最後一點是特別要在此抱怨的：他們的spa中心簡直是黑店!我和兩個朋友各叫了一個按摩師進行45分鐘的按摩，一開始的服務和技法都相當不錯，但最後按完了正享受舒服的感覺時，按摩小姐竟然拿了一份帳單進來包廂，他表示要我們畫記想給的小費數額，單子上的選項有三百、五百、七百、一千和其他金額，我想按45分鐘的費用也才750菲幣，就比例上給個一百菲幣當小費應該不算失禮，沒想到小姐竟然發出鄙夷的笑聲，最後一人給了兩百元後她們才心不甘情不願的離去。此種強索小費的方式讓人覺得不太舒服，有點破壞了渡假村的質感。

10/10 有夠讚

chengbww，shenyang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常安静完美的度假地FOTANA
虽然我在预定时没有搞清楚townhouse和独栋别墅的区别,而订错了房型，没有住上心目中最喜欢的房。但一切还是非常满意的。整洁安静，环境优美，夜色中坐在秋千上看着满天的星星，这种感觉在我的城市中可一能再有了。有个小插曲，晒在外面的衣服，因为从苏比克回去世太晚，没有收，以为丢掉了不能找到，第二天酒店服务生于半夜送加至房间，感觉很温暖。一切很好！

2/10 很糟糕

Seung A

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
관리가 안되고 오래된숙소입니다
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Alexander

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is the second time we have stayed at this location. The staff is extremely helpful and pleasant. The location was perfect for our needs. The villa has a kitchen but no cookware. As we were only there one night, I did not think to ask.
於 2023 年 9 月住了 1 晚

4/10 不太好

Simon

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Misleading Photos, In Need of Major Renovation
This hotel looks like it may have been impressive once, but it appears to have been neglected in recent years. Many facilities such as the water park are closed. The villas are desperately in need of renovation. Ours had a faulty TV, faulty internet (despite paying extra for this) and faulty plumbing. The hotel now seems to be focussing on being a casino for Chinese tourists.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Mona rolaida

於 2023 年 5 月住了 1 晚
Aifa 於 2023年6月3日回覆
Thank you for choosing Fontana and it is our pleasure to be of service with you!

4/10 不太好

Eryll，Valenzuela city

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Needs a lot of renovation!
於 2020 年 1 月住了 1 晚
Aifa 於 2023年6月3日回覆
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our management in order to prevent issues and upkeep from occurring in the future.

6/10 一般般

Ice

團體旅遊
不喜歡：整潔度和住宿環境和硬體
dirty surroundings
於 2019 年 12 月住了 1 晚
Aifa 於 2023年6月3日回覆
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with the concerned department in order to prevent issues and upkeep from occurring in the future.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Aifa 於 2023年6月3日回覆
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 很糟糕

Sarah

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
Windowless room, shame for a 4star hotel
I'm amazed how this place can have 4 stars! It isn't absolutely in the conditions the photos show you! We booked a villa, we saw there was wifi, once we got there we were told that the villas didn't have it! We asked to be moved to a bedroom in the main hotel and they gave us a bedroom without a window. It was an absolute nightmare!. When I asked if it was normal to have rooms without windows, they said yes because we didn't pay for the deluxe. Seriously, a 4 star hotel? It took forever to get an extra bed (which we were offered free of charge and extra towels). When we called after 3 hours to have them delivered they said we had to pay extra! My husband had to go downstairs twice to have it settled. The hotel is run down. Absolutely not taken care of, needs a lot of work!
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
Property needs renovation.
Everything is old.
於 2019 年 12 月住了 2 晚
Erica 於 2020年1月8日回覆
Thanks

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 1 晚
Nichole 於 2019年11月27日回覆
Thank you for choosing Fontana and it is our pleasure to be of service with you!

8/10 不錯哦

Godwin II

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
Nichole 於 2019年11月27日回覆
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 很糟糕

AndrewPowell，North Dakota

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The property is rundown dirty and has a bad odor. There is mold in the air the staff didn't seem very helpful. It took a long time to check in and a half an hour to check out even though we had not consumed anything. Avoid this hotel at all costs!!
於 2019 年 9 月住了 1 晚

8/10 不錯哦

Almer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for family!
Lots of room in the villa, it was nice since we had a few kids with us where they could play and it was right next to the water park!
於 2019 年 8 月住了 1 晚
zb 於 2019年9月7日回覆
Greetings from Fontana Front Office! We appreciate your comment and good feedback hope to see you again soon with your adorable kids!

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 1 晚
ZB 於 2019年7月22日回覆
Dear valued guest, I wish, you had a better experience stay in our villa/hotel. Thank you and hope to see you again soon!

2/10 很糟糕

Eyang，Matnog sorsogon

團體旅遊, 家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We don’t even stay they’re very disappointed with that place! And I hope they update their photos and the sad thing we pay way too much but it’s not refundable!
於 2019 年 7 月住了 4 晚
zb 於 2019年7月22日回覆
Dear valued guest, Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. payment policy is indicated on your booking details that your reservation is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

10/10 有夠讚

真實旅客

於 2019 年 6 月住了 1 晚
zb 於 2019年7月22日回覆
Dear Valued Guest, Thank you!, and Hope to see you again soon here at Fontana!

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
1.There no windows so very dark and the air in the room was not good. 2.A draining in the sink of toilet was bad so I try to open by thoothbrush. 3.Breakfast in the restorant was bad, it is order system in weekday which was simple menu, buffet served in sunday only. The food was not good taste. 4.For swiming pool, there was no prohibited for wearings(cap, suit...) It seems to have caused poor water quality in the poor.
於 2019 年 5 月住了 2 晚
zb 於 2019年7月22日回覆
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our team in order to prevent issues and upkeep from occurring in the future.

8/10 不錯哦

Mojo，Cabanatuan

家庭旅遊, 親子旅遊
喜歡：整潔度和員工素質
As expected, most villas are occupied by the Koreans. The hotel rooms are occupied by Filipinos. Its my first time sleeping in their hotel property. I find it nice as they manage to retain and restore the same vibe. The staff are friendly and helpful. The amenities stay the same. The rooms are big enough but the bed... the bed is extra hard for us. Even my kids notice the same in their bed. Looks like there is a plywood or hardwood placed in between. The breakfast is still good but I miss their congee. They used to serve such back in their old days.
於 2019 年 5 月住了 1 晚

6/10 一般般

真實旅客

the property seems old not maintain properly
於 2019 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：員工素質
The villa i stayed was kinda old cause you can see cracks and faucets are rusty
於 2019 年 3 月住了 1 晚
ZB 於 2019年3月18日回覆
Dear valued guest, Thank you very much for your candid review of your recent stay at our villa. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

2/10 很糟糕

真實旅客

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
I was not called up or informed that I have not been informed about that I should be in the villa on the date if ever they should have called me if I am not abke to check in for at keast 6 hours and that I have been deducted from my credit card without being able to check in in the villa just in case next time the resort shoud be at least be responsible next time
於 2019 年 2 月住了 1 晚
ZB 於 2019年3月14日回覆
Dear valued guest, It is indicated on your booking details that your booking is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

2/10 很糟糕

Jose manuel

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I don’t recommend this hotel
It was bad. I haven’t been there for a while and it was so far from before during its high times. Delapidated. Very old looking. Creepy. Too dark. Smelly. No good restaurants around.
於 2018 年 12 月住了 2 晚
ZB 於 2019年3月14日回覆
Dear valued guest, Hotel is now undergoing some refurbishment, noted all your concerns, thanks for your understanding.

6/10 一般般

youngok

喜歡：員工素質
不喜歡：整潔度和客房舒適度
soso hotel.... Free swimming pools and friendly staff are satisfied. Smelling couches and beds, low-pressure toilets, water-smelling toilets... It's not good.
於 2018 年 12 月住了 4 晚

4/10 不太好

真實旅客

不喜歡：員工素質和客房舒適度
Poor internet, room wifi with additional charge. Breakfast buffet less selection of food. The price per night for deluxe room and the price of foods served for breakfast is not worth it.
於 2018 年 12 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place is so quiet ang peaceful. Buffet breakfast is excellent. The staff are so nice and friendly.
於 2018 年 12 月住了 1 晚
Zai 於 2019年2月1日回覆
Dear Sir/Ma'am, Thank you so much for appreciating our place. hope to see you again soon!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Better than what i would have expected. Better than the comments i read in the internet.
於 2018 年 11 月住了 3 晚
Fontana 於 2018年12月6日回覆
Thank you so much for appreciating our place, you are so welcome to come back! have a nice day ahead!

2/10 很糟糕

真實旅客

不喜歡：員工素質
Very bad experience both on check-in and check-out.
於 2018 年 10 月住了 2 晚

8/10 不錯哦

jackie lynne

於 2018 年 10 月住了 4 晚

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
There’s a certain smell whenever you enter the hotel and rooms. It’s like the place needs airing out. In fact, there were no windows in our rooms. A change of carpet will help. Change in room reservation was a bit of a challenge. It took a while before the front desk could get it and the billing adjustment was another problem. 😔
於 2018 年 9 月住了 1 晚

6/10 一般般

真實旅客

不喜歡：整潔度和住宿環境和硬體
Large property but has not been well maintained. The hotel has a musty smell from water. No greeting or assistance with bags upon arrival. No offer to be shown to room or assistance with bags at check-in. Poor explanation of property (hot spring or park times). Included breakfast was good as well as the restaurant staff.
於 2018 年 9 月住了 1 晚

4/10 不太好

Joerg

不喜歡：整潔度、住宿環境和硬體和客房舒適度
A place who saw better times. No maintenance! Housekeeping only on request! Internet, offering free wifi, none at all.! Clean was the place years ago! Feel sorry for Fontana. Staff Restaurant for breakfast tumb up
於 2018 年 8 月住了 4 晚

6/10 一般般

Vicente Rafael

喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Our whole stay was ok, I like the place for it’s exclusivity. However, they just need to upgrade their facilities.
於 2018 年 8 月住了 1 晚

6/10 一般般

Humberto，Fontana, ca

不喜歡：整潔度
I will never stay there again. To dirty.
於 2018 年 7 月住了 2 晚

4/10 不太好

Maverick，Hong Kong

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Good Staff, Terrible Room
First come first, the service standard of the hotel staff are very good, and the water park is worth for money. The location is quite good that only 15 minutes drive to the airport and 15 minutes drive to the large shopping mall, namely SM City Mall. BUT the condition of the hotel is terrible. We have a group of 5, 3 adults with 2 kids, and we booked a villa to stay for 2 nights. The cleaning condition of the villa is so-so. The water pressure for shower is low, like dripping!!! The TV signal is bad and you cant believe that we cannot watch for FIFA World Cup in our room!!
於 2018 年 7 月住了 2 晚

8/10 不錯哦

Clarissa

喜歡：整潔度和員工素質
value for money
The villas need renovating.
於 2018 年 6 月住了 3 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Look somewhere else.
Check in was ok but everything else was not. The hotel is quite old and is not well maintained. No wifi but advertised with it. Linens and mattresses were worn out. Wouldn’t recommend staying here. Smells of cockroach even in the elevator which is only 1 floor up. Better use the stairs.
於 2018 年 6 月住了 1 晚

10/10 有夠讚

neth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The Fontana Staff are accommodating, nice place.
The staff (front desk, guards, housekeeping) are all nice and very accommodating, though the villas are not well maintained, but the place is quiet and very relaxing. I will still recommend this place to my friends. The water park is still good though some of the pools are not maintained, overall we enjoyed it.
於 2018 年 5 月住了 1 晚

8/10 不錯哦

marieche，manila philippines

喜歡：員工素質和客房舒適度
nice hotel
nice hotel and friendly staff but the food i really no good taste
於 2018 年 5 月住了 3 晚

8/10 不錯哦

ming hey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice place to stay
the room is very big & very clean, but the water park is not included,you have to buy separate ticket for the water park, the park is open from 10am to 6pm, no night swimming, overall is a great experience

6/10 一般般

真實旅客

Meh
Just ok. At that price i could have stayed at a better place

6/10 一般般

Catherine

不喜歡：員工素質和住宿環境和硬體
The hotel is old and needs a lot of updating. The service needs some updating as well. Although the beds were comfortable and the pillows were humongous.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
The only good thing was the friendliness and hospitality of the resort staff. The facilities are rundown and badly needs renovation.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度