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蘭巴頓萬豪套房費爾菲爾德飯店的評分

2.5 out of 5
蘭巴頓萬豪套房費爾菲爾德飯店
3361 Lackey St, Lumberton, NC

評論

8.2

非常好

10 分，有夠讚；728 則評論中有 305 則" "
8 分，不錯哦；728 則評論中有 249 則" "
6 分，一般般；728 則評論中有 97 則" "
4 分，不太好；728 則評論中有 49 則" "
2 分，很糟糕；728 則評論中有 28 則" "

8.4/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度和設施服務
Great place ! Clean and right off I -95…
於 2024 年 5 月住了 1 晚

10/10 有夠讚

James

家庭旅遊
喜歡：整潔度
All ok
於 2024 年 5 月住了 1 晚

4/10 不太好

Anvesh

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dirty, had many problems; staff has no interest in addressing issues or to even work. Also, not enough parking spaces; i had to park in a mall nearby at cracker barrel.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Pablo

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very quiet place
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

4/10 不太好

john

於 2024 年 3 月住了 1 晚

6/10 一般般

Stuart

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Javier

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very close to highway and shopping mall
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was fine except the cards to get into the room were difficult to deal with. It took 5 or 6 times each time I tried to get into the room.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jill，BEACHWOOD

喜歡：整潔度、員工素質和住宿環境和硬體

10/10 有夠讚

Jill，BEACHWOOD

於 2024 年 2 月住了 1 晚

4/10 不太好

Linda

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Hotel room had an odor like foul meat cooking. Load noise from traffic on I95 all night.very limited choices on the breakfast bar.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

PETER

喜歡：整潔度、員工素質和住宿環境和硬體
~
於 2024 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a great stay. Thay was an excellent receptionist. The bed seems to need a replacement already. It seems so saggy that I had a backache when i woke up.
於 2023 年 12 月住了 1 晚

6/10 一般般

Miguel

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Connie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great 😃👍
於 2023 年 12 月住了 1 晚

6/10 一般般

Evelyn

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was clean and staff friendly. Breakfast was awful. Very few options and cheap.
於 2023 年 12 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Thank you Evelynfor taking the time share you r feedback with us this means a lot to our team here at Fairfield Inn

8/10 不錯哦

susan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenience to highway
於 2023 年 11 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi Susan Thank you for sharing your feedback with us. Hope to see you in the near future.

2/10 很糟糕

Edward

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest. Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.
於 2023 年 11 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi EdwardThank you for taking the time sharing your feedback with our staff. Management will reach out to you concerning these issues

2/10 很糟糕

Susan

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The bed wasn’t made with sheets! They had forgotten to put them on. There was a roach in the refrigerator. The next room they gave us wreaked of vomit. It was in the carpet and hadn’t been properly cleaned. The day manager was really poor.
於 2023 年 11 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
HI Susan We do apologize in the issues that you have experience here at our property. Managers will follow up with this situations that you have encounter.

6/10 一般般

Dave

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
tv s are ancient and broadcast system was a mess both need upgrades
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi Dave We thank you for your response. Tv has been now update hope to see you soon in the near future.

8/10 不錯哦

Kayla

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was generally clean and great for the price, just smelled a little weird
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi Kayla We appreciate your feedback we do apologize about the smell issues that you have experience here this will be address handle. We hope to see you in the near future.

8/10 不錯哦

ray

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi RayWe appreciate your scoring that you have providing with us

8/10 不錯哦

Nic E

喜歡：員工素質
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Thank you for taking time to sharing your feedback with our team.

8/10 不錯哦

Donald

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good rates visiting and golfing.
於 2023 年 10 月住了 3 晚
Ceara McCall 於 2023年10月12日回覆
Hi Donald Thank you so much for your feedback. We hope to see you again soon.

6/10 一般般

Paul

不喜歡：整潔度、員工素質和住宿環境和硬體
Trash. The price of the stay I was hoping this property wouldn’t be a disappointment. Very wrong.
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年10月12日回覆
Hi Paulwe here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff feedback.

4/10 不太好

David

情侶出遊, 寵物同遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Checking was quick, great service. The room was confortable. Nice couch, clean. The reason I rates so low was because there's was a roach inside the bread cabinet duro breakfast, and the roach wasn't the big deal, it happens. My issues was with the attendance at front desk who didn't flinch or looked surprised or moved, he just pointed and said "She is in the Kitchen"
於 2023 年 10 月住了 1 晚
Ceara McCall 於 2023年10月12日回覆
Hi David We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback

8/10 不錯哦

Barbara

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Ceara McCall 於 2023年12月6日回覆
Hi BarabaraThank you for sharing your feedback with our staff team

6/10 一般般

Cynthia

於 2023 年 9 月住了 1 晚
Ceara McCall 於 2023年10月12日回覆
Hi CynthiaThank you for providing your feedback with our staff, We do apologize that we did not meet your expectations.

10/10 有夠讚

Julio

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 8 月住了 1 晚
Ceara McCall 於 2023年8月21日回覆
Hi Julio Thank you for choosing Fairfield Inn Suites. Hope to see you near future

8/10 不錯哦

Kathleen

家庭旅遊
喜歡：整潔度和員工素質
Bathroom door squeaked. Beds not that comfortable
於 2023 年 8 月住了 1 晚
Ceara McCall 於 2023年8月21日回覆
Hi KathleenThank you for your feedback we will share this with our Maintenance department . We do apologize hope to see you again in the near future

10/10 有夠讚

Connie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great 👍
於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年8月2日回覆
Hi ConnieThank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us here at Fairfield Inn Suites. We hope to see you soon in the near future.

6/10 一般般

Juliann

商務旅客
喜歡：員工素質
No USB ports and half the electrical outlets weren't working.
於 2023 年 7 月住了 3 晚
Ceara McCall 於 2023年8月2日回覆
Hi Juliann Thank you for choosing our location here Fairfield Inn Lumberton NC. We sincerely apologize about this situation that had to encounter at our location. This is below our standard this will be address . Thank you for providing your feedback.

4/10 不太好

Scott

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
broken tv, the lobby smelled like pot, general lack of upkeep.
於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年7月18日回覆
Scott, We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback.

10/10 有夠讚

Anne

於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年8月12日回覆
Hi Anne Thank you for providing your feedback with our staffing. We enjoy having you here with us.

8/10 不錯哦

Geovanni

於 2023 年 7 月住了 2 晚
Ceara McCall 於 2023年8月2日回覆
Dear Geovanni We are happy to hear that you had enjoyed your stay with us here at Fairfield Inn Lumberton.

6/10 一般般

Xenia，Gaithersburg

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Close to eateries
於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年7月11日回覆
Hi XeniaWe here at Fairfield Inn Suites thank you for choosing to stay here. Hope to see you soon in the near future.

6/10 一般般

Jennifer

喜歡：員工素質
The staff was incredible even though another guest was yelling at them for no reason they were very professional the women was a little unhinged Renee and Brandon I believe their names were I could be wrong I meant to write it down
於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年7月11日回覆
Hi Jennifier Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us. Hope to see you in the near future.

8/10 不錯哦

Catherine

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service
Great service. The front desk person was so helpful.
於 2023 年 6 月住了 1 晚
Ceara McCall 於 2023年7月6日回覆
Hi Catherine Thank you so much for your positive feedback ! We're thrilled to hear you enjoyed your stay. Hope to see you in the near future !

10/10 有夠讚

Theresa

於 2023 年 7 月住了 1 晚
Ceara McCall 於 2023年8月2日回覆
Dear TheresaWe are so delighted that you enjoyed your stay here at Fairfield Inn our team will be happy to hear that they were able to provide you with excellent service. Hope to see you soon in the near future.

10/10 有夠讚

Alvin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Sleep
Short but sweet! The customer support was excellent at check-in and enjoyed my chocolate chip cookies. The bed was very comfortable and I had a very relaxing night of rest. The hotel is conveniently located near I95 and Cracker Barrel one of my favorite restaurants.
於 2023 年 6 月住了 1 晚
Ceara McCall 於 2023年6月12日回覆
Hi Alvin We're so happy to hear you had a great experience here at Fairfield Inn You review made our day ! Our whole team works very hard to keep our customers happy, glad to see that you enjoy your chocolate chip cookies, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon in the near future.

10/10 有夠讚

vishal

於 2023 年 6 月住了 1 晚
Ceara McCall 於 2023年7月4日回覆
Hello We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

4/10 不太好

stephen

商務旅客
不喜歡：整潔度和住宿環境和硬體
Bathroom dirty--would not flush When first got into room-- no hot water at 430-6pm
於 2023 年 6 月住了 1 晚
Ceara McCall 於 2023年6月3日回覆
Hi StephenWe do apologize about this issues that you had to experience here at our property. I will take a look at this situation.

10/10 有夠讚

Laura

喜歡：整潔度、員工素質和住宿環境和硬體
Good place. Will stay again.
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年6月3日回覆
Hi LauraWe're so happy to hear you had a great experience at Fairfield. Your review made our day ! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Hope to see you in the near future.

2/10 很糟糕

Reena

不喜歡：整潔度和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月30日回覆
Hi ReenaWe do apologize that we did not meet Marriott Standards for your stay.

6/10 一般般

Daniel

情侶出遊, 寵物同遊, 商務旅客
喜歡：員工素質
Staff was lovely and gave our dogs a treat bag . Lobby was pretty nice. Room seemed a bit stale and dingy
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月25日回覆
Hi Daniel Thank you for taking time to share your feedback. Hope to see in the near future.

10/10 有夠讚

myles

於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月25日回覆
Hi MylesWe're so happy to hear you had a great experience here Fairfield Inn Lumberton. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again and we hope to see you again in the near future.

6/10 一般般

Robin

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月24日回覆
Hi RobinThank you for sharing your feedback.

8/10 不錯哦

Lynne

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
All staff was very friendly. Went down in the morn to swim a bit before breakfast, to learn that we could not use the pool (instead of a notice at front desk when we arrived)
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月15日回覆
Hi LynneThank you to the time share your feedback with our staff. We do apologize that our pool is not open at the moment ., sorry that our front desk staff did not point that for you to be aware. We hope to see you again in the near future.

6/10 一般般

Mary，Tafton

情侶出遊
不喜歡：整潔度和住宿環境和硬體
I have been here a couple times over the years and was pleased. This time it was not clean..not terribly friendly or welcoming.
於 2023 年 5 月住了 1 晚
Ceara McCall 於 2023年5月4日回覆
Hi Mary We do apologize for the experience that you have encounter here. Hope to see you in the near future.