This is a 3 star hotel with 5 star staff and service. Every single interaction with staff was helpful, kind, and welcoming. From my first phone call to arrange a pick up to the airport, to the manager, Santi, walking us out to our ride back. My one issue was Expedia lists a gym for this hotel and there isn’t one. In hind sight, I’m glad I didn’t know there wasn’t a gym, because I would not have booked this hotel. I would have missed out on a perfectly delightful experience.