Lotte Mall Tay Ho (HAN) 附近飯店 | 熱門住宿限時優惠 NT$628 起

「New and friendly hotel 」

「Fantastic hotel we’re super friendly and helpful staff. Will absolutely stay there again the next time when we visit Hanoi」

「English and services were really good.」

「Pros: - Good Breakfast, both portion and quality - Room was generally clean - Staff spoke English well and were friendly Cons: - Bed was too hard, not comfortable - No separation of shower area, making it quite wet to use sink after shower - Location was in middle of nowhere (located in narrow small streets, next to field) and there was extremely limited view. Hard to see any river or lake. - Balcony faced a building in construction at a very near distance, which blocked all the view. -...

「非常糟糕的一天，首先是櫃檯沒有人，電話溝通後等了大概15分鐘，再來是房間居然有窗戶沒有窗簾，而這件房間在二樓；晚上九點了，在床頭正上方的冷氣壞掉了，而且結露滴水，得等一個小時維修，要求換房一直說沒有房間，等到我另外訂房要求退費又說有房間了？！櫃檯很辛苦，主要是一直不在現場的主管太糟糕，不願意立刻為房客解決問題。補充過程中是越南朋友在現場協助溝通，所以不是語言的問題。」

「Was a great place just needed a lil elbow grease due to not being rented out..We couldn't get a hold of the cleaning crew due to it being a Holiday but all in all we managed to take care of the little things to make our stay more enjoyable secured place with gate code 」

「服務態度很好」

「員工服務的態度須加強。」

「房間比較舊，有些家俱和門木頭有點破損 毛巾顏色會讓人有一點疑慮，香味又過重不想使用 希望衛生方面的問題要多注重 」

「房間乾淨，整齊 前台人員非常有禮貌」

「中規中矩，位置有點奇特，有時沒經驗的Grab司機找不到」

「客房乾淨 設備齊全 服務人員親切有禮」

「goo d」

「Leider war das Zimmer sehr unhygienisch.. Haare und urinflecken waren im Badezimmer vorzufinden.」