Vista Encantada Spa Resort & Residences

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Luxury
VIP Access
4.5 star property
8.8

Excellent

Beachfront sanctuary with plunge pools

Panoramic ocean views complement the resort's private beach, where guests enjoy beachside massages. Two elegant restaurants serve delicious cuisine worth the all-inclusive splurge. Evening relaxation comes naturally on private balconies with plunge pools overlooking the stunning Cabo coastline.

The current price is NT$15,018
NT$19,666 total
includes taxes & fees
Oct 19 - Oct 20

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for One Bedroom Suite

A four-poster bed with a blue and white bedspread, a red throw blanket, and a blue upholstered chair.

One Bedroom Suite

7.0 out of 10
Good
(2 reviews)
  • 1672 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Sanctuary Suite, plunge pool

A balcony with a view of the beach and ocean, a pool, a grill, and a table with red chairs.

Two Bedroom Sanctuary Suite, plunge pool

9.0 out of 10
Wonderful
(2 reviews)
  • 2354 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Signature Penthouse, Ocean View

A spacious living room with a dining area, large windows overlooking the sea, a flat-screen TV, and a fireplace.

Three Bedroom Signature Penthouse, Ocean View

  • Ocean view
  • 2876 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Four Bedroom Signature Penthouse, Ocean Vista

A hotel room with a large bed, a ceiling fan, a desk, and a view of the ocean.

Four Bedroom Signature Penthouse, Ocean Vista

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3564 sq ft
  • 4 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, 2 Bedrooms, Ocean View

A spacious living room with a sofa, a red chair, a TV, and a balcony with a view.

Luxury Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • 2368 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium House, 3 Bedrooms, Private Pool, Ocean View

A swimming pool with blue water, surrounded by lounge chairs and umbrellas, palm trees, and a building with a balcony.

Premium House, 3 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 3168 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Signature House, 4 Bedrooms, Private Pool, Ocean View

A swimming pool with blue tiles, lounge chairs, and umbrellas.

Signature House, 4 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 5800 sq ft
  • 4 bedrooms
  • Sleeps 12
  • 2 King Beds, 4 Double Beds and 1 Double Sofa Bed

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  • Pool
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  • Spa
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The price is NT$23,785
NT$32,823 total
includes taxes & fees
Oct 13 - Oct 14
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About the neighborhood

Located in Cabo San Lucas, Vista Encantada Spa Resort & Residences is in the city center and on a private beach. The Arch and Land's End are notable landmarks, and some of the area's activities can be experienced at Cabo del Sol Golf and Cabo San Lucas Country Club. Santa Maria Beach and Chileno Beach are two other places to visit that come recommended. With snorkeling and fishing nearby, you'll find plenty of adventures in the water. Visit our Cabo San Lucas travel guide
View more Resorts in Cabo San Lucas
Map
Carretera Transpenisnsular Km 7.3, Cabo San Lucas, BCS, 23455

What's nearby

  • A coastal beach with clear blue waters, rocky formations, and a sandy shore.
    Cabo del Sol Golf
    9 min walk - 0.8 km
  • A beach with clear turquoise water, a sandy shore, and rocky hills in the background.
    Medano Beach
    9 min drive - 5.8 km
  • A large white yacht docked at a marina with a mountainous backdrop.
    Marina Del Rey
    14 min drive - 11.2 km
  • A beach with clear turquoise water, rocky shoreline, and a yacht in the distance.
    Chileno Beach
    14 min drive - 10.0 km
  • Playa Paraiso
    19 min walk - 1.6 km

Getting around

  • Los Cabos Intl. Airport (SJD)
    57 min drive

Restaurants

  • Fresko
    7 min drive
  • Lobby Bar
    6 min drive
  • Ilios
    13 min drive
  • RosaNegra
    13 min walk
  • Las Marias
    11 min walk

About this property

Vista Encantada Spa Resort & Residences

  • Luxury resort near Cabo del Sol Golf
  • Located close to Medano Beach and Santa Maria Beach, Vista Encantada Spa Resort & Residences provides an adjacent golf course, a poolside bar, and a terrace. This resort is a great place to bask in the sun with a private beach and beach massages. Indulge in a massage, aromatherapy, and reflexology at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Fitness classes are offered at the gym; other things to do include volleyball and basketball. In addition to a shopping mall on site and a firepit, guests can connect to free in-room WiFi.
  • Other perks include:
    • 2 outdoor pools and an indoor pool, along with free cabanas, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • Buffet breakfast (surcharge), 2 indoor tennis courts, and a roundtrip airport shuttle (surcharge)
    • A free beach club on site, express check-out, and express check-in
  • Room features
  • All guestrooms are individually furnished, and include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Designer toiletries, tubs or showers, and hair dryers
    • 50-inch plasma TVs with premium channels
    • Patios, separate sitting areas, and separate dining areas

All inclusive details

  • All-inclusive room rates at Vista Encantada Spa Resort & Residences are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 38 for adults and USD 19 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (4,827 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.78 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is USD 4.78 for the first bedroom per night, and increases by USD 4.78 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 38 for adults and USD 19 for children
  • Airport shuttle fee: USD 138 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Vista Encantada Spa Resort & Residences have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Vista Encantada Spa Resort & Residences?

As of 2026/10/11, prices found for a 1-night stay for 2 adults at Vista Encantada Spa Resort & Residences on 2026/10/19 start from NT$15,018, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vista Encantada Spa Resort & Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Vista Encantada Spa Resort & Residences?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Vista Encantada Spa Resort & Residences?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Vista Encantada Spa Resort & Residences provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 138 per vehicle applies.

Are there all-inclusive benefits at Vista Encantada Spa Resort & Residences?

Some rate plans available at this resort are all-inclusive.

Where is Vista Encantada Spa Resort & Residences located?

Located in Cabo San Lucas, this beachfront resort is in the city center and within 3 mi (5 km) of Cabo del Sol Golf and Medano Beach. Santa Maria Beach and Chileno Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Vista Encantada Spa Resort & Residences Reviews

8.8

Excellent

9.6

Cleanliness

9.4

Amenities

8.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 3 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience breath taking resort mia and staff were really helpful
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. 3 bedroom villa, family of 5. Food was 8/10…we did all inclusive, if the prices we saw were accurate it would be almost prohibitive not to. Breakfast the best. Pools 9.5/10. Really nice. Gym was 9/10. Staff 10/10. Nespresso coffee and pods in room. Currently construction on the ocean side of vista encantada, but wasn’t very impactful. Only real complaint was the pillows…small and flat. It was better than we expected from the Expedia descriptions. Scheduled van to/from airport was ~ $250 round trip for 5.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very expensive food and drinks if you don’t do all inclusive … but it is good. Not sure worth the price if we stayed a week but Delicous food and very good food. We stayed one night when flight was cancelled
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Fabulous Stay at Vista Encantada Cabo Just back from an unforgettable five-day vacation at Vista Encantada Cabo, and I can't say enough about how incredible our experience was! From check-in to check-out, this hotel exceeded our expectations. Let’s start with the front desk team. Paul is an absolute gem! His warm welcome set the tone for our stay, and seeing him every day was a highlight. He even serenaded us one evening! Elder also stood out, consistently checking on us to ensure we were having a great time. When we encountered a minor hiccup, both Elder and Paul resolved it swiftly, showcasing their top-notch service. Alfonso, the bellhop, was always ready to lend a hand, making our stay even more enjoyable. The property layout is stunning, with breathtaking views from our huge balcony complete with a plunge pool. We wound down every evening in this serene spot. We opted for the all-inclusive package and truly got our money’s worth. The dining options were fantastic, with several restaurants at Marina Fiesta included. We ended up enjoying lunch at the marina every day, sampling delicious dishes. Breakfast at Mestizo was amazing, thanks to Kory, Luis, and Ivan, who made every morning special. The ambiance and amenities were perfect for our group, making it a comfortable getaway. As a fellow hotelier, I wholeheartedly recommend Vista Encantada Cabo. Our stay was magical, and we can’t wait to return!
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dream vacation in every way
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The residences qere beautiful and our butler was fantastic!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it I will be going back next year!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful but if booking for 3 the 3rd bed is the most uncomfortable fold out couch you have ever slept on .. terrible but other than that it was a beautiful stay as usual!!
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest propery that we have stayed at in Cabo, and we have been coming for years. The food at Mestizo was amazing, and everything was included. The staff was next level: Jorge, Abel, Fransico, Adith were fabulous waiting staff, Gurillermo nailed it as our butler. We lucked out booking this place! Highly recommended!
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Beautiful private pool with a view — we saw whales from our patio. The landscaping, grounds, and overall atmosphere is well appointed and quiet to create the restful environment we hoped for. Great food in each of the restaurants. Very attentive and friendly staff to help you book excursions. We hope to be back and bring family.
Stayed 4 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our family’s first time in Cabo and we’re thrilled that we chose this resort. It was beautiful, secure, and incredibly friendly. As a single mom traveling with my three kids, we felt so cared for and safe. Raul, Trinidad, Paul, Cynthia, and Alejandra were amazing! We will definitely be back. I miss the rooftop pool so much already!
Stayed 4 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is unique. It is on the outskirts of Cabo San Lucas. So, you will be away from the city crowd yet just 10 mins away from all clubs and restaurants. I loved the attention to detail provided by the staff. Top notch marks for cleanliness and professionalism exhibited by the staff. Very well maintained pool. A lot of food and drink options on site. The ocean view is fantastic. If price is not a barrier, then this property will be an experience to remember!
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
New property, really needs to “work out the kinks.”
Stayed 5 nights in Dec 2019
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, I would not recommend this hotel. There are some positive aspects such as the rooftop pool and the gym which are both beautiful. The rooms seem like they were designed by a completely different company than the other facilities. Vista Encantada is right next to Hacienda Encantada which makes it very easy to use both facilities. Our room (two bedroom) was VERY spacious but that is the only positive on the room. The decorations are bizarre. There are knick knacks and fake flowers and strange artwork everywhere. I even tried to put some of the knick knacks away to help with the vibe but the vases of fake flowers which are on almost every surface (coffee tables, bathroom counters, bedside tables) are literally glued to the counter so they cannot be removed. There was a single prescription pill left on the floor of my 2 year old sons room, which after googling determined it was a prescription sleeping pill. I was horrified that this was missed as he could have easily discovered this and put it in his mouth. After bring this to the attention of the front desk there was very little acknowledgement of this and just a simple "sorry for that". Lastly, one of the bedrooms smelled SO strongly of onions and peppers being cooked that it seemed like the restaurant kitchen was literally venting the stove into the room. After bringing this to the attention of the hotel, they just sprayed an insane amount of air freshener to cover it which got rid of the smell but was almost worse.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cada año vicito este hotel ,esta vez estube en Vista encantada mi experiencia fue unica.Desde que llegamos hasta que nos fuimos .Las personas son muy amables y te hacen sentir como en casa ,la comida super y con mucha variedad,El dasayuno en las Maria's lo mejor .Los restaurantes super. Tuve la oportunidad de ir al SPA es unico nunca he visto otro igual. Yo fui en plan familiar y es muy seguro.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cabo for my Bachelorette and had 9 other girls with me, so i booked the 4 bedroom penthouse. Best decision i made hands down. The penthouse was everything that we asked for and more. We never felt squished or anything. Each room had their own bathroom with 2 sinks. Also, another guest bathroom next to the kitchen. We had 2 balconies, one of them was huge and had a plunge pool/jacuzzi and bbq grill. Also, the staff was amazing, they did so much and beyond what we asked for if we needed anything. They have a covid test area as well, so it was very convenient and very quick to do if you need it to fly back home. Their rooftop breakfast buffet was very delicious and where it was located had breathtaking views at every turn you look out. The resort sat kind of on a cliff, so we had views of the ocean on both sides and in front was the view of a cliff with a light house and a small beautifully architectured church. The infiniti pool was very nice. Had the best view as well. I will definitely come back here. You have gained a loyal costumer. Highly recommend
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was beautiful and had a beautiful view
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Breathtaking views and great gardens/pools/restaurants. Cons: Front Desk/Concierge service via phone is very very slow. Hardly anyone answers and if they do, it takes them a long time too. May be they're short staffed, but it was frustrating at times.
Stayed 4 nights in Jun 2021
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There racist
Stayed 4 nights in Jun 2021
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Better to spend your time elsewhere

This place was a massive disappointment. The reception service ruined things for us and our room was directly under the lobby. Starting at 6am, chairs were loudly moved across wood floors for an hour. It was pretty clean. Waitstaff were generally great. BUT, from the airport to our departure we often had to deal with reception staff who didn't seem to have a clue and didn't make any effort to streamline the check-in process or help us with activities we had planned. First, we booked the airport shuttle with them and we had to wait about 40 minutes after our flight for the shuttle with our baggage in the extreme heat. Then the check in process took two hours. They tried telling us we owed the entire amount we'd prepaid for our stay and wanted receipts. This gave me no confidence in them off the bat. First, they sent us to the timeshare line. Side note, staff would often try and solicit us for said timeshare during our stay. VERY annoying. We bought a tour through them before our arrival (which, great decision because the concierge was either never there or there was a huge line). I emailed about this tour in advance because they had no confirmation number. Took 40 minutes of sitting at reception to work that out. We bought the all inclusive and no one told us in advance that we'd need reservations for dinner at most of the restaurants, which were pretty much buffet only the entire time and not quality. We didn't get welcome package or many other details that had been promised.
Stayed 5 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5 days 4 nights over thanksgiving, it was a wonderful stay. The hotel has beautiful view of the hills and ocean! The rooftop pool is amazing! The staff was friendly and very helpful especially our personal butler Omar! Definitely recommend this hotel to my friends!
Stayed 4 nights in Nov 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vista was very underwhelming for us after having stayed at Hacienda Encantada and being married there. We had high expectations for the food, drinks, and overall quality of service to exceed what we had experienced at Hacienda and it did not even come close but with a much higher price. We spent most of our weekend trip at Hacienda Encantada due to poor customer service at both bars and poor quality food for an extremely high price at the restaurant at Vista.
Stayed 2 nights in Oct 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants are open yet. Only very ok room service
Stayed 3 nights in Jun 2020