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西湖凱悅飯店的評分

3.5 out of 5
西湖凱悅飯店
880 S Westlake Blvd, Westlake Village, CA

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 594 則" "
8 分，不錯哦；1000 則評論中有 210 則" "
6 分，一般般；1000 則評論中有 96 則" "
4 分，不太好；1000 則評論中有 59 則" "
2 分，很糟糕；1000 則評論中有 41 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

Yue

親子旅遊
喜歡：整潔度
Super fast check in
於 2022 年 2 月住了 1 晚
Assistant Front Office Manager 於 2022年3月5日回覆
Thank you for taking the time to rate and review our property Yue! We're glad to hear your check in experience was quick.

8/10 不錯哦

Sila

喜歡：員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Front Desk Team 於 2024年5月8日回覆
Dear Sila,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the rating review and we hope to have you back again soon!

8/10 不錯哦

Patricia

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It’s really nice and Clean
於 2024 年 5 月住了 1 晚
Front Desk Team 於 2024年5月4日回覆
Dear Patricia, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the kind words and hope to have you back again soon!

10/10 有夠讚

SHONNA

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel, great staff and safe area
於 2024 年 4 月住了 1 晚
Front Desk Team 於 2024年5月3日回覆
Dear Shonna,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for your kind comments about our property and hope to have you back again soon!

2/10 很糟糕

Brian，Thousand Oaks

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
What a scam. My family had unique circumstances, and these money-grubbers stole from us. Unbelievable. We never even stayed at the location. It was a booking error on their part through Expedia. Shame on you, Hyatt. Managers who have no foresight. Will NEVER stay here, ever, and will make sure people know to NEVER stay at this property.
於 2023 年 3 月住了 2 晚
Front Desk Team 於 2024年5月2日回覆
Good Morning Brian, not sure what the hotel did to deserve this ire. But the hotel can not book reservation through Expedia you would have to do that directly with them by phone or online. We also wouldn't have any foresight into them again as these reservations wouldn't be for us.

10/10 有夠讚

Cynthia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet and clean
於 2024 年 4 月住了 1 晚
Front Desk Team 於 2024年4月30日回覆
Dear Cynthia,Thank you for staying with us! We are glad you enjoyed your stay and we thank you for the great review! We hope to have you back soon.

10/10 有夠讚

Jose，Solvang

喜歡：整潔度、員工素質和住宿環境和硬體
The property was very nice and for the price range it was one of the best places I stayed.
於 2024 年 4 月住了 1 晚
Mona K 於 2024年4月28日回覆
Thank you for your nice review. We are glad to hear you have enjoyed your stay wit us. We hope to see you soon.

8/10 不錯哦

foong

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel look good and comfortable, staff are nice,I’m not very happy that guests are charged parking fees in the hotel’s parking lot, and there are no racks in the guest rooms.
於 2024 年 4 月住了 1 晚
Front Desk Team 於 2024年4月26日回覆
Dear Foong, Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.

8/10 不錯哦

Lora，Kitchener

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Front Desk Team 於 2024年4月17日回覆
Dear Lora,Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.

10/10 有夠讚

Gabriel

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Overall room was nice, but it was a bit dusty and could used some updating.
於 2024 年 4 月住了 2 晚
Mona 於 2024年4月9日回覆
Dear Gabriel,Thank you for your time and honest feedback. We are sorry to hear we have not met your expectations in some areas and kindly be advised this will be addressed with the management team. Thank you for staying with us at Hyatt Regency Westlake and we hope to see oy soon again .

2/10 很糟糕

John

不喜歡：員工素質和住宿環境和硬體
The senior management is incredibly rude! Problems with asking for a considering on hidden fees & then spent 3 hours with a room that heater not working before finally getting another room
於 2024 年 4 月住了 1 晚
Front Desk Team 於 2024年4月6日回覆
Hi John, If you go to Expedia's site and click on policies the pee fee is listed there, you can also find it located on the hotels site directly no hidden fees anywhere. Have a good day.

10/10 有夠讚

Karla

喜歡：整潔度、員工素質和住宿環境和硬體
My daughter had her 21st bday here and loved it.
於 2024 年 3 月住了 1 晚
Mona K 於 2024年4月3日回覆
Dear Karla,We are glad to hear your family enjoyed the stay with us here at Hyatt Regency Westlake. Thank you for staying with us and we hope to see you soon again.

10/10 有夠讚

Hatem

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect and charming
於 2023 年 8 月住了 3 晚
Front Desk Team 於 2024年4月1日回覆
Dear Hatem, Thank you for staying with us and for the amazing review! We hope to have you stay with us again soon!

10/10 有夠讚

Daniel

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Couldn’t ask for a better place to be booked in for work!
於 2024 年 3 月住了 4 晚
Front Desk Team 於 2024年3月31日回覆
Dear Daniel,Thank you for staying with us! We are glad you enjoyed your stay and hope to have you stay with us again when in the Westlake Village area!

10/10 有夠讚

Volha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good property and nice area
於 2024 年 3 月住了 1 晚
Front Desk Team 於 2024年3月31日回覆
Dear Volha,Thank you for staying with us here at the Hyatt Regency Westlake. We are so glad to have you stayed with us and for the amazing review! We hope to have you back soon!

4/10 不太好

Clarissa

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
"View" was of a heating duct and roof. Bathtub didn't drain properly and had rust ring. They did not reset clocks so we were woken up before 6am by prior guest's alarm. Building is run down and dated. Staff did not even ask how our stay was.
於 2024 年 3 月住了 1 晚
Mona 於 2024年3月28日回覆
Dear Clarissa, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience during your stay. Your comments were shared with our team and we’re currently making adjustments to make sure the issues you experienced in the room doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.Thank you for staying with us here at Hyatt regency Westlake.

6/10 一般般

Derrick

情侶出遊
喜歡：整潔度、員工素質和設施服務
Our room had a backed up toliet when we checked in. Had to move to another room. Also no reason we should be charged for bottle water that is already provided in the room
於 2024 年 3 月住了 1 晚
Front Desk Team 於 2024年3月25日回覆
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here. We are sorry to hear that the stay wasn't as enjoyable as we hoped.

10/10 有夠讚

Christine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 3 月住了 1 晚
Front Desk Team 於 2024年3月24日回覆
Dear Christine,Thank you for letting us know. We appreciate the great review and hope to have you back again soon.

8/10 不錯哦

Cynthia

於 2024 年 3 月住了 2 晚
Front Desk Team 於 2024年4月5日回覆
Dear Cynthia,Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.

10/10 有夠讚

Edwin

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and clean property.
於 2024 年 3 月住了 1 晚
Front Desk Team 於 2024年3月16日回覆
Dear Edwin,Thank you for staying with us and letting us know how you enjoyed your stay! we hope to have you stay with us again!

10/10 有夠讚

Alexis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Most professional accommodations
於 2024 年 3 月住了 2 晚
Front Desk Team 於 2024年3月12日回覆
Dear Alexis, Thank you for staying with us and for the amazing review! We hope to have you back soon!

10/10 有夠讚

Katherine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Mona 於 2024年3月12日回覆
Dear Katherine,Thank you for staying with us. We are happy to see you have enjoyed the stay at our property and we hope to see you soon again.

10/10 有夠讚

Rabab

喜歡：整潔度、員工素質和住宿環境和硬體
The location is amazing
於 2024 年 3 月住了 2 晚
Mona 於 2024年3月4日回覆
Dear Rabab,Thank you for your feedback. We are happy to hear you have enjoyed your stay with us. We hope to see you soon again.

6/10 一般般

Karl

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Most everything was great. Sadly the bed was terribly worn out, so bad that it was painfully easy to feel a dip in the mattress where ones midsection rests. I couldn’t sleep well at all on this mattress, stayed two nights and both were terrible even tho I switched rooms. Both rooms had equally bad mattresses. Everything else was good but I would never consider coming back unless I knew that they had replaced the mattresses.
於 2024 年 3 月住了 2 晚
Mona 於 2024年3月4日回覆
Dear Karl,We appreciate your honest feedback and we are sorry to here you didn't have a comfortable stay with us. Kindly be advised we will share your comments with our management team and we hope that we can make this up to you during your future stay. Thank you for staying with us here at Hyatt Regency Westlake.

8/10 不錯哦

Maria

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ana was great! She brought a menu to our room and was very attentive to our needs!
於 2024 年 3 月住了 1 晚
Mona 於 2024年3月4日回覆
Dear Maria,Thank you for your time and feedback. We are glad to hear your recent experience was a pleasant one and we hope to see you here at Hyatt Regency Westlake soon again.

10/10 有夠讚

DAVID

於 2024 年 2 月住了 1 晚
Front Desk Team 於 2024年2月27日回覆
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Alice

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property, friendly staff, convenient for work
於 2024 年 2 月住了 1 晚
Front Desk Team 於 2024年2月21日回覆
Dear Alice, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 有夠讚

Luis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice quiet hotel and lots of store around the area
於 2024 年 2 月住了 2 晚
Front Desk Team 於 2024年2月20日回覆
Dear Luis, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

10/10 有夠讚

Lawrence，Manhattan Beach

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
One night stay Very smooth and satisfying
於 2024 年 2 月住了 1 晚
Front Desk Team 於 2024年2月11日回覆
Dear Lawrence,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the amazing review and are glad to hear that you enjoyed the stay with us! We hope to have you back in the area soon!

2/10 很糟糕

Beatrice

喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚
The Front Desk Team 於 2024年2月12日回覆
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We would love to hear about your stay so we can use the feedback to help improve.We hope to hear back from you soon

8/10 不錯哦

MIYA，Kapolei

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Front Desk Team 於 2024年2月6日回覆
Dear Miya, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and thank you for the review.

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Front Desk Team 於 2024年1月31日回覆
Dear Michelle,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Roberto

於 2024 年 1 月住了 3 晚
Mona K 於 2024年1月23日回覆
Dear Roberto,We are glad to see your stay with us was a pleasant one and we hope to see you soon again.

10/10 有夠讚

Richard

喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
The Front Desk Team 於 2024年1月23日回覆
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you letting us know how your stay was and are happy to see you enjoyed your stay. We thank you again and hope to have you back again soon.

8/10 不錯哦

Kevin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk Team 於 2024年1月17日回覆
Dear Kevin,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your stay with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Scott，Canoga Park

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding location and very friendly and helpful staff.
於 2024 年 1 月住了 2 晚
Front Desk Team 於 2024年1月9日回覆
Dear Scott,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

8/10 不錯哦

Kristen，Hudson

於 2024 年 1 月住了 2 晚
The Front Desk Team 於 2024年1月11日回覆
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our review regarding your previous stays with us here and are sorry to see that the stay wasn't as enjoyable as we hoped. We use the feedback from your stay to continue to improve our quality of service that we provide for our guests. We thank you again for staying with us and hope to have you back within the near future.

10/10 有夠讚

Kevin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Front Desk Team 於 2023年12月29日回覆
Dear Kevin, Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 有夠讚

SEAN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property. Beautiful lobby. Nice staff. Sound insulation in room (walls & ceiling) is bad. Can hear noise from up above and next door.
於 2023 年 12 月住了 1 晚
Front Desk Team 於 2023年12月22日回覆
Dear Sean, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you staying with us and for the constructive feedback regarding your stay. We are glad you enjoyed the stay and hope to have you back again soon.

10/10 有夠讚

jose

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
The Front Desk Team 於 2023年12月18日回覆
Dear Jose,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Sonia

於 2023 年 12 月住了 3 晚
Front Desk Team 於 2023年12月22日回覆
Dear Sonia,Thank you for staying with us here at the Hyatt Regency Westlake. We thank you for the great review and glad to see you enjoyed your stay. We hope to have you back again soon.

10/10 有夠讚

Dawn

情侶出遊
喜歡：設施服務
於 2023 年 12 月住了 1 晚
Front Desk Team 於 2023年12月13日回覆
Dear Dawn, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Austin

於 2023 年 12 月住了 1 晚
Front Desk Team 於 2023年12月13日回覆
Dear Austin, Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Jessica

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Front Desk Team 於 2023年12月9日回覆
Dear Jessica,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Jeffrey，Barrington

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk Team 於 2023年12月5日回覆
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

2/10 很糟糕

Anne-Marie

不喜歡：整潔度、員工素質和設施服務
於 2023 年 11 月住了 3 晚
Front Desk Team 於 2023年12月22日回覆
Dear Anne-Marie,Thank you for staying with us here at the Hyatt Regency. We are sorry to see that your stay wasn't as enjoyable as we hoped. We would love to hear more about your stay.

10/10 有夠讚

Daniela

於 2023 年 11 月住了 1 晚
The Front Desk Team 於 2023年12月18日回覆
Dear Daniela,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Lalous

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
convenience
於 2023 年 11 月住了 1 晚
The Front Desk Team 於 2023年11月28日回覆
Dear Lalous,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Richard

於 2023 年 11 月住了 3 晚
The Front Desk Team 於 2023年12月18日回覆
Dear Richard,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out a review regarding your previous stays with us here and are glad to hear your stay was enjoyable! We hope to have you back with us here soon.

10/10 有夠讚

Bobbie

喜歡：整潔度、員工素質和住宿環境和硬體
comfortable and good location
於 2023 年 11 月住了 3 晚
Front Desk Team 於 2023年11月24日回覆
Dear Bobbie,Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate the amazing review and are so glad to have had you with us. We hope to have you back soon!