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瓦倫西亞凱悅飯店的評分

3.5 out of 5
瓦倫西亞凱悅飯店
24500 Town Center Drive, Valencia, CA

評論

8.8

有夠讚

10 分，有夠讚；1004 則評論中有 651 則" "
8 分，不錯哦；1004 則評論中有 196 則" "
6 分，一般般；1004 則評論中有 85 則" "
4 分，不太好；1004 則評論中有 39 則" "
2 分，很糟糕；1004 則評論中有 33 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

Wenjian

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
goof
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月20日回覆
Dear Wenjian,Thank you for the review of our hotel.Sincerely, Erika

10/10 有夠讚

Hsu-Feng

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Erika 於 2023年8月11日回覆
Good Afternoon,Thank you so much for your feedback. We hope to welcome you back soon.Sincerely,Erika

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommended
Great experience, perfect location in town, excellent service, big room.
於 2023 年 3 月住了 2 晚
Hyatt Regency Valencia 於 2023年4月3日回覆
Thank you so much for the review. We hope to see you again soon!

8/10 不錯哦

Robert，Vallejo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, restaurant quite good.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Yelena

喜歡：整潔度和員工素質
於 2024 年 5 月住了 3 晚

4/10 不太好

Isaac

不喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚
Erika 於 2024年5月21日回覆
Dear Isaac,Thank you for taking the time to share your feedback.Sincerely, Erika

8/10 不錯哦

Kendal

喜歡：住宿環境和硬體
於 2024 年 5 月住了 1 晚
Erika 於 2024年5月21日回覆
Dear Kendal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
So helpful and friendly everyday
於 2024 年 5 月住了 2 晚
Erika 於 2024年5月16日回覆
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Hal and Ann

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Although the hotel might need a little updating, it’s in a beautiful location and we enjoyed our stay
於 2024 年 5 月住了 2 晚
Erika 於 2024年5月21日回覆
Dear Hal and Ann,Thank you for your review! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Emerald

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
It was a nice stay. But really the room seemed a little run down
於 2024 年 5 月住了 2 晚
Erika 於 2024年5月14日回覆
Dear Emerald,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 有夠讚

Dean

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay!
於 2024 年 5 月住了 2 晚
Erika 於 2024年5月9日回覆
Dear Dean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Don，Auburn

喜歡：整潔度和員工素質
於 2024 年 4 月住了 2 晚
Erika 於 2024年5月9日回覆
Dear Don,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Jesse

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hospitality with excellent customer service.
於 2024 年 4 月住了 2 晚
Erika 於 2024年5月9日回覆
Dear Jesse,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Frederick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent area and very clean. The Hyatt never failed me yet. Always loved staying at their hotels.
於 2024 年 5 月住了 1 晚
Erika 於 2024年5月9日回覆
Dear Frederick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Rhonda，Santa Clarita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Erika 於 2024年5月9日回覆
Dear Rhonda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Justin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great!
於 2024 年 5 月住了 1 晚
Erika 於 2024年5月9日回覆
Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Stacey

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Shannon

於 2024 年 4 月住了 2 晚
Erika 於 2024年5月21日回覆
Dear Shannon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Donald

喜歡：整潔度、員工素質和住宿環境和硬體
I was treated very well.I had a great experience.
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月30日回覆
Dear Donald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Edwin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel near a lot of stuff walking distance and it’s all safe to walk in late
於 2024 年 4 月住了 3 晚
Erika 於 2024年4月25日回覆
Dear Edwin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Carlos，Loveland

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel in the middle of beautiful Valencia, we've stayed here 3 times and the only thing we didn't love was a little construction around the pool area, no big deal!
於 2024 年 4 月住了 3 晚
Erika 於 2024年4月25日回覆
Dear Carlos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Sergio

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Nice location, across from the mall and dining .
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月25日回覆
Dear Sergio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Dolores

於 2024 年 4 月住了 1 晚
Erika 於 2024年5月14日回覆
Dear Dolores,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Seungbeom，Santa Clarita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Erika 於 2024年4月25日回覆
Dear Seungbeom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Katrina

喜歡：整潔度、員工素質和住宿環境和硬體
Loved how close to shopping and restaurants it was!
於 2024 年 4 月住了 2 晚
Erika 於 2024年4月22日回覆
Dear Katrina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Tara

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Erika 於 2024年4月18日回覆
Dear Tara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 一般般

Zoe

家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The floors were not clean. There was dried old noodles on the floor when we checked in and stayed there for our whole stay and the room was constantly dusty. The room service trays of other guest and ourselves were in the hallway for 11 hours. The towels were ripped and the bedding was old and flat- the down was all gone and the bedding felt like hospital beds. The hallway entry table at the elevator had the same trash on it for our week stay and was dusty and dirty. There was no service by the fire place due to staffing and the outside tables were dirty and the canopy’s were torn and dirty. We have been staying here multiple times a year for years now because we have family in Valencia and I’m sad to say this was our last stay. This place has taken a huge dive from its height in the early 00 and it needs a deep clean and staffing support. We paid 175 a night for a week stay and do not feel it was money well spent.
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月18日回覆
Dear Zoe,Your expectations are very important to us, and we sincerely apologize for not meeting and exceeding them during your recent stay. We are grateful you took the time to share your impressions so we may address any missed opportunities for excellent service. It is our hope that your future travel will give us an opportunity to welcome you for a more memorable overall experience.Sincerely, Erika

8/10 不錯哦

Pamela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月18日回覆
Dear Pamela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Amit

於 2024 年 4 月住了 1 晚
Erika 於 2024年5月9日回覆
Dear Amit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Chunping

喜歡：整潔度、員工素質和住宿環境和硬體
The gym was small, some of the equipments were outdated
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月11日回覆
Dear Chunping,Thank you for your feedback. We hope to welcome you back soon.Sincerely, Erika

10/10 有夠讚

Elsie

喜歡：整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 3 月住了 1 晚
Erika 於 2024年4月8日回覆
Dear Elsie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 一般般

francisco

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Nosie could be heard throughout the night from possibly a fan below our room. We stayed in the third floor.
於 2024 年 4 月住了 1 晚
Erika 於 2024年4月4日回覆
Dear Francisco,Thank you for taking the time to share your feedback. We will be sharing your comments with the appropriate departments. Thank you again and we hope to welcome you back soon.Sincerely, Erika

10/10 有夠讚

THOMAS

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Erika 於 2024年4月4日回覆
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Claudia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was not good at all. Other than that, nice place to stay. Just a little bit noisy at night. Close to shopping center.
於 2024 年 3 月住了 1 晚
Erika 於 2024年4月1日回覆
Dear Claudia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you again and we hope to welcome you back some time.Sincerely, Erika

10/10 有夠讚

EDGARDO

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent option…!!
於 2024 年 3 月住了 2 晚
Erika 於 2024年4月1日回覆
Dear Edgardo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Starsha

於 2024 年 3 月住了 1 晚
Erika 於 2024年4月22日回覆
Dear Starsha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

2/10 很糟糕

Maily

於 2024 年 2 月住了 1 晚
Erika 於 2024年4月1日回覆
Dear Maily,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 有夠讚

Kathleen

喜歡：設施服務
Clean rooms and quiet. No No coffee or tea in the room is disappointing.
於 2024 年 3 月住了 2 晚
Erika 於 2024年4月1日回覆
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Elaine

喜歡：整潔度、員工素質和住宿環境和硬體
I enjoyed the attentiveness to cleanliness/details. Everyone was kind an professional. It was overall a welcoming, safe stay.
於 2024 年 3 月住了 4 晚
Erika 於 2024年4月1日回覆
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Arianna，Poulsbo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, good buffet, beautiful rooms, comfy beds
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月27日回覆
Dear Arianna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 一般般

Rita

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Safe and secure
於 2024 年 3 月住了 4 晚
Erika 於 2024年4月1日回覆
Dear Rita,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

10/10 有夠讚

Kelly

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I always stay at this property when I’m traveling through the area.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月27日回覆
Dear Kelly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

6/10 一般般

Jose

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
No complementary breakfast
於 2024 年 3 月住了 1 晚
Erika 於 2024年4月1日回覆
Dear Jose,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Erika

8/10 不錯哦

Luis，Gilbert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean room and public areas. Parking was not super convenient, but it's free, so all good. The valet seems a but pushy for tips.
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月27日回覆
Dear Luis,Thank you for the great review of our hotel!Sincerely, Erika

10/10 有夠讚

Shahada

情侶出遊
喜歡：整潔度、員工素質和設施服務
Nice property, the front desk lady was slightly overzealous but I think that’s just her personality she could chill out though!
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月25日回覆
Dear Shahada,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Ying

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice area with golf course
於 2024 年 3 月住了 1 晚
Erika 於 2024年3月25日回覆
Dear Ying,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Kaveh

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Erika 於 2024年3月25日回覆
Dear Kaveh,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and service, busy parking
於 2024 年 3 月住了 2 晚
Erika 於 2024年3月20日回覆
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

8/10 不錯哦

Kaia

喜歡：整潔度、員工素質和住宿環境和硬體
I enjoyed the self parking option they had. They had a nice pool/hot tub area. There are plenty of places to eat across the street and throughout the area where the hotel is. I also like that there was a little convenience store in the lobby with a complimentary microwave to use. The staff was very kind and everything was clean!
於 2024 年 3 月住了 2 晚
Erika 於 2024年3月20日回覆
Dear KaiaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika

10/10 有夠讚

Joseph

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Erika 於 2024年3月20日回覆
Dear Joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Erika