Universal Orlando Resort Longwood hotels

"This newly renovated property is so beauty , breakfast was amazing , welcoming staff , the pool area is nice aswell , the room is decorated nicely and so clean. "

"Great "

"Friendly staff and very helpful and accommodating "

"The staff were extremely understanding and kind, I had a mishap with the shuttle and was accommodated greatly for it. Emma in particular was fantastic! "

"Room was clean with a great view"

"Clean room and staff was very helpful "

"first off, my room was advertised as a pool view room & it was not. my view was all trees/shrubs. i walk in, the smoke detector is on the floor. horrible lighting situation. don’t even get me started. toilet so low to the ground, i’m short but good god it’s like it was made for a child. speaking of toilets, it was backed up. as was every single room that told me go check & it should be fine. 5 rooms. i ran around the hotel to check em out. she sent me out there to look knowing good and well that they’re ALL backed up, she “didn’t know what to tell me” & did not inform me of the back up until i asked if there’s anyone else complaining about this. one of the toilets in a room i was sent to was even leaking water on the floor. not to mention the sad excuse for water pressure in every room. rooms smelled musty too. couldn’t get the smell out, lingered on some of my stuff. i left early & had to book another hotel the night before i departed orlando. it was my fiancés gift and a vacation for us both that we do not get very often and this place absolutely sucked. messed up all my plans. definitely not what was advertised. i would only recommend this place to someone i truly hated. 0/10 stars."

"I stayed in the hotel before my cruise for one night. The man at the front desk sent me to the wrong room. I walked into people changing. Went back downstairs and he moved me to the correct room. 412. The shower was either hot or scalding. No cold water at all. Same with the sink. 7 days later we returned at the end of our trip. The same man at the front desk. He is passive aggressively rude. My card had already been charged the deposit. I showed him. He showed me his paperwork saying it was declined. I showed him again I was charged. He is rude. I had to pay twice. Then we were out in the same room. We looked at the sink and the cold water was turned off. So we turned it back on. But the shower still scalding. Impossible to shower. The toilet leaks and has white stuff all around the bottom. We had one towel. Had to go down to the desk to get more towels. AC doesn’t keep up. Was humid and hot. Elevator was broken but they didn’t put a sign up. Plus the inspection expired 6 months ago. So beware of the death elevator. It’s bad. Only good thing. Bed was comfy. "

"The bathroom sink was clogged the entire time we stayed at property, even though we brought it to the staff’s attention multiple times. The lights flickered in the room the night we arrived but when we let the staff know they handled it quickly. Overall they need to update the rooms. "