Thank you for your review and I apologise for the concerns you have shared about your stay. At our hotel, we take upkeep and cleanliness very seriously, and the bath and bedroom should always feel fresh and clean. Upon sharing your complaint with the Housekeeping department for review, they have checked their DM logs and nothing was reported. I wish we could have helped you and hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.

Dear Irina, thank you for sharing your fabulous review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Jose Luis, thank you for sharing your review. I'm sorry to hear your room did not live up to your expectations and that it did not meet our high cleanliness standards. Please accept my apologies for any inconvenience caused. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Nimfa, thank you for your comment. It was a pleasure having you at our hotel and we hope to see you again soon. Best regards,

Hello Rachel, thank you for sharing your honest review. We are pleased to hear you found the hotel's location convenient and impressed with Christabelle's service. Nonetheless, we are very disappointed to hear about your experience with our housekeeping service and the fire evacuation during our stay. We would like to assure you that the safety and security of our guests and team members remain our utmost priority at all times. We are sorry for the inconvenience or anxiety caused by this incident and would like to assure you evacuation policies and procedures are correctly followed moving forward. We truly hope to exceed your expectations in the future with services that are memorable for all the right reasons. Kind regards

Dear Mike, we appreciate your comment and it's great to see you enjoyed your room upgrade. We hope to see you again soon. Best regards

Dear FLAVIO,Warm greetings from Park Plaza London Riverbank and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementPark Plaza London Riverbank

Dear Andreas, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel and our digital services in particular. We look forward to welcome you back soon! Best wishes,

Dear Maria, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and your comfortable room. We look forward to welcome you back soon! Best wishes,

Dear Pauline, thank you for your review. We are glad to learn that you loved your stay with us, however, please accept our apologies for the delay experienced with our service on this occasion. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your message, Janet,We are delighted your grandchildren enjoyed our swimming pool. Nonetheless, we are sorry that the nearby areas for eating were not well explained to you. We hope, despite this inconvenience we have another chance to welcome you and deliver again a 10/10 experience in the future. Kind regards,

Dear Dayan, thank you for sharing your review. We are delighted to hear you enjoyed your stay with us and that you liked our hotel and it's fantastic location and also excellent service. We look forward to welcome you back soon! Best wishes,

Dear Patrick,Thank you for your recent stay with us at Park Plaza London Riverbank.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Plaza London Riverbank

Dear Iris, thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed the stay, we are sorry to see that it didn't quite live up to a 10/10 experience - which is always our aim. We hope to see you again soon and wow you with our best services. Kind Regards, Alina