接待櫃台

萊姆斯特四點喜來登飯店的評分

4 out of 5
萊姆斯特四點喜來登飯店
99 Erdman Way, Leominster, MA

評論

8.6

有夠讚

10 分,有夠讚;1000 則評論中有 557 則" "
8 分,不錯哦;1000 則評論中有 281 則" "
6 分,一般般;1000 則評論中有 84 則" "
4 分,不太好;1000 則評論中有 44 則" "
2 分,很糟糕;1000 則評論中有 34 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

??,Bayside Hill

於 2023 年 8 月住了 1 晚
Guest Service Team 於 2023年9月25日回覆
Thank you for your 5-Star review. We hope you visit with us again soon!

8/10 不錯哦

Qinrong,Bayside Hill

喜歡:整潔度
於 2023 年 8 月住了 2 晚
DoubleTree by Hilton Leominster 於 2023年9月2日回覆
Thank you for the positive review, we are happy to hear that you enjoyed your stay!

10/10 有夠讚

Evette

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great nights of rest, the cookies were delicious.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
Great place
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Sonaida,Hinesville

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay
於 2024 年 4 月住了 3 晚

2/10 很糟糕

Cornelia

情侶出遊
不喜歡:設施服務
Bloody and dirty
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Rosali

親子旅遊
喜歡:整潔度、員工素質和設施服務
I like everything except the pool floors and walls need maintenance because has cracks that hurts swimmers feet’s.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Rachelle Moniz

喜歡:整潔度
於 2024 年 2 月住了 1 晚

6/10 一般般

Barbara

喜歡:員工素質
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jeane

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Would stay again..very cozy!
於 2024 年 4 月住了 1 晚
Nick 於 2024年4月13日回覆
Thank you for the positive feedback! We are happy to hear that you enjoyed your stay.

8/10 不錯哦

IL

喜歡:整潔度、設施服務和住宿環境和硬體
Easy access to major highways and most of New England. However, surrounding towns seem economically depressed. The local roads are convoluted, crowded, and potholes everywhere.
於 2024 年 4 月住了 2 晚
Nick 於 2024年4月13日回覆
Thank you for the feedback! We are happy to know that the hotel itself provided a pleasant experience for you.

4/10 不太好

Mingjie

商務旅客, 親子旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The facility shows its age. No complimentary breakfast.
於 2024 年 4 月住了 2 晚
Nick 於 2024年4月13日回覆
Thank you for your feedback. We are in the process of refreshing the property to make the overall experience a more enjoyable one for our guests. In regards to breakfast offerings, unfortunately DoubleTree is not one of the Hilton Brands that offers a complimentary breakfast, however we appreciate your feedback.

4/10 不太好

Christine

不喜歡:整潔度和住宿環境和硬體
I asked for connecting rooms and my door was broken. I had a leak in my bathroom in tue shower. The complimentary waters were open and drank from they were half full.
於 2024 年 3 月住了 2 晚
Guest Service Team 於 2024年4月1日回覆
Christine, thank you for taking the time to provide your feedback. These are highly unusual comments so please know we are investigating them thoroughly and will address. Please be sure to always report your concerns during your stay so we can rectify them for you immediately.

10/10 有夠讚

Alphonso E

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年4月1日回覆
Alphonso, thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 有夠讚

cindy,braintree

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great room .. great waitress. Pool was nice. Front desk was great
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年4月1日回覆
Thank you, Cindy, for your very nice comments about our hotel and most importantly, our team members! We appreciate the 5 Star rating - and hope we will have the pleasure of serving you again!

6/10 一般般

Meghan,Jay

家庭旅遊
喜歡:整潔度和住宿環境和硬體
We asked for a roll out bed as advertised that it would cost an extra $10 per bed/person and we were told there was none. We had to sign up for pool time and our room keys were not able to open the doors, the staff had to let you in. When we asked for towels to be brought to our room they didnt show up and the same happened when we asked for blankets. The bar is great, staff overall are friendly although too busy to help and the hotel is clean. The elevators are a nightmore though! You wait 3-5 mins at a time to get on.
於 2024 年 3 月住了 2 晚
Guest Service Team 於 2024年3月18日回覆
Meghan, thank you for providing your feedback. Our rollaway beds were committed for the weekend. As you know we had a very busy hotel this weekend with a lot of activity throughout that caused some delay with elevators and other services. We appreciate your patience and you recognizing the friendliness and efforts of our staff. We hope to have the pleasure of serving you again.

10/10 有夠讚

Darrell

喜歡:整潔度、員工素質和住宿環境和硬體
Warm cookies
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年3月18日回覆
Darrell, thank you for the 5-Star review! We are happy that you enjoyed your stay and hope you will be back soon!

10/10 有夠讚

Kim

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are clean. Service is nice
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年3月12日回覆
Kim, thank you for your 5 Star rating and the compliments about our cleanliness and service. We are committed to quality and are so happy to know we met your expectations. Hope to see you again soon!

10/10 有夠讚

Tracy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年3月12日回覆
Tracy, thank you for the 5-Star rating! Hope to see you again soon!

4/10 不太好

Tim

家庭旅遊
喜歡:員工素質
Price couldnt pay in cash. Got put in a handicap room which i personally think should of been saved for such a person. Light in the pool falling out
於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Leominster 於 2024年3月8日回覆
Thank you for taking the time to share feedback on your recent stay. While we do accept cash payment at check out, our hotel policy requires a valid credit or debit card be provided at check in. In regards to the handicap accessible room, when we receive a reservation for one of those room types we always reserve the room as indicated in the reservation. I apologize if you were looking for a standard room instead of one of our handicap accessible ones. Thank you for bringing the light in the pool to our attention, we will be sure to have our maintenance team take a look at that and make any repairs needed.

8/10 不錯哦

Brian,Concord

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Here for a weekend-long tournament at Game On in Fitchburg. The property itself was very nice, as was the staff that we dealt with at check in and check out. The bed was ridiculously comfortable but the bathroom was on the smaller side, water pressure was awful and the water temp was lukewarm at best. Very thin walls and door - could hear everyone walking past our room (they were not quiet). We will stay here again if we are in the area.
於 2024 年 3 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Brian, thank you for the favorable rating and nice comments about our staff and hotel. Glad to know you will return when you are back in the area!

10/10 有夠讚

Marisa

喜歡:整潔度、員工素質和住宿環境和硬體
great
於 2024 年 2 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Marisa, thank you for your 5 Star rating! We hope to welcome you back again!

2/10 很糟糕

Wanda,Bradley

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
For the price you pay it was not worth it. The beds are so uncomfortable and the pool was nasty.
於 2024 年 2 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
Wanda, thank you for staying with us and providing your feedback. Our pool did see a lot of activity during your stay during school vacation week, and although the chemical readings were normal, we did opt to close it for a couple of hours to thoroughly clean it to get it back to sparkling! We hope you will stay with us again!

8/10 不錯哦

Nehemie

家庭旅遊
喜歡:設施服務
My family and I stayed here just for a weekend getaway. The staff was nice and everything was well organized. The only thing we noticed was that upon arrival in our room, the bed sheets didn't look too clean. We noticed small stains on them. Also the next day, we didn't receive any housekeeping service. They said rhey would come back but they didn't. We went out and when came back, the room was still undone. Overall we had a good stay and we also got free warm tasty cookies. The kids really love them!
於 2024 年 2 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
Nehemie, thank you for staying with us for your weekend getaway last month. Our linen is professionally cleaned and pressed so we reported this to our service. Thank you for letting us know. We offer Hilton's "Quick Stay" housekeeping service daily with full clean every fourth day, however we can provide a full clean daily if requested at the desk. We hope you'll return - warm cookies are waiting for you and the kids!

6/10 一般般

Rosali

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和設施服務
Everything was good, except the pool. The pool walls at the Doubletree Hilton Leomister needs to get fix. It is very unsafe. The wall pool has a rough pool plaster that cause me big scratches on one of my foot when I was swimming. In a normal pool it will only cause a little bruise but not scratches to the skin that cause a little bit of bleeding. I was not the only one hurt. I saw blood from a 10 year old girl foot that also got a big scratch from the pool walls and pool floor. The pool needs maintenance in the pool plaster.
於 2024 年 2 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
Rosali, thank you for letting us know of your experience in our pool. We certainly apologize and have directed our maintenance department to investigate as we have not had this reported in the past. We do hope you will return and give us the pleasure of hosting you again.

8/10 不錯哦

debbie

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
Debbie, thank you for staying with us last month and for the positive rating! We hope you will return!

10/10 有夠讚

Aurelio

於 2024 年 2 月住了 1 晚
Guest Service Team 於 2024年3月24日回覆
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 有夠讚

Edwin

於 2024 年 2 月住了 1 晚
Guest Service Team 於 2024年3月24日回覆
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 有夠讚

stephen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful, quiet, fun stay!
於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Stephen, so glad to hear you had such a great stay - thank you for the 5 Star rating! Hope to see you again!

10/10 有夠讚

Jamie

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and comfortable
於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Jamie, thank you for the 5 Star rating! We hope to have the pleasure of hosting you again.

8/10 不錯哦

Christina

於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月24日回覆
Thank you for such a nice rating! We hope you will return soon!

8/10 不錯哦

Karen

家庭旅遊
Good
Room was clean and comfortable. The fact that you dont get free wifi is ridiculous. I have never heard of charging for wifi in a hotel.
於 2024 年 1 月住了 1 晚
Front desk Staff 於 2024年2月20日回覆
Karen, We are glad to hear you enjoyed your room. For any future stays, please keep in mind wifi is free for guests. You may have unintentionally selected the premium wifi, which does carry an additional charge. We would happy to help next time you stay with us. Again, that you for your feedback.

8/10 不錯哦

Emmanuel

於 2024 年 1 月住了 3 晚
Guest Service Team 於 2024年3月4日回覆
Emmanuel, thank you for staying with us last month and for the positive rating! We hope to serve you again in the future!

10/10 有夠讚

donna

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Donna, thank you for the "Perfect 10" rating! We hope you will return and give us the pleasure of welcoming you back.

8/10 不錯哦

Noella

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The windows are in need of replacing
於 2024 年 1 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
Noella, thank you for your January stay and positive rating! We hope to have the pleasure of hosting you again.

8/10 不錯哦

Robert

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a nice stay would definitely stay again, We arrived late then went skiing and left early great hotel, Nice staff, just one thing our chair in the room had some bad stains on it. Thank you
於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Robert, thank you for staying with us while you were in the area for your ski getaway! We appreciate the nice rating and for your constructive feedback. Ski season isn't over - so hope to see you again!

6/10 一般般

william

於 2024 年 1 月住了 2 晚
Guest Service Team 於 2024年3月4日回覆
William, thank you for selecting our hotel for your stay in January. We hope to have the pleasure of serving you again, and if there is anything we can do to make your future stay better, please let us know.

8/10 不錯哦

Darrell

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest Service Team 於 2024年3月4日回覆
Darrell, thank you for your recent stay and the nice rating. We hope to host you again!

6/10 一般般

Fan,Dallas

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Adolphe

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 7 晚
Front desk Staff 於 2024年2月20日回覆
Thank you for your feedback. We are glad you enjoyed your stay!

4/10 不太好

Ashley

親子旅遊
不喜歡:整潔度
There was a used bar of soap in the shower. The rugs had crumbs/food debri on them.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Scott

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Eleanor

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Quick check in and the warm welcome cookie was delicious and a nice touch!
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Linda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
cookies and a great breakfast
於 2023 年 11 月住了 1 晚
Guest Service Team 於 2023年11月29日回覆
Linda - glad you enjoyed your stay - thank you for the 5 Star rating. Hope you'll be back!

8/10 不錯哦

angelika

於 2023 年 11 月住了 1 晚
Guest Service Team 於 2023年11月29日回覆
Thank you for your review and nice rating! We hope you will be back!

10/10 有夠讚

Steven

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Leominster 於 2023年11月24日回覆
Glad to see that you enjoyed your stay!

8/10 不錯哦

eduardo

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Housekeeping can improve
於 2023 年 11 月住了 2 晚
DoubleTree by Hilton Leominster 於 2023年11月24日回覆
Thank you for the feedback, we are always looking for ways to ensure guests have an exceptional stay!

10/10 有夠讚

Debra

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very satisfied overall-the only complaint was no bars/liquid soap (lotion, shampoo and conditioner supplied) in the rooms.
於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Leominster 於 2023年11月24日回覆
Thank you for the positive review! We sincerely apologize that your room did not have all of the amenities that it should have.

10/10 有夠讚

Christina

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthday StayCation!
My partner and our 13 year old stayed at Doubletree by Hilton Hotel Leominster and loved all parts of our stay from the smooth check-in with a warm cookie to the clearly articulated norms for the pool and breakfast. It was my kiddo's first ever hotel stay and he rated it a "10 out of 10!" Thanks for the wonderful breakfast, the high quality service and all of the joy your attention to quality customer service brought to our stay!
於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Leominster 於 2023年11月24日回覆
Thank you for the positive review! We are so happy to know that your visit was an exceptionally positive one!

4/10 不太好

Diana

於 2023 年 11 月住了 1 晚