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洋基飯店 - 溫德姆商標精選飯店的評分

2.5 out of 5
洋基飯店 - 溫德姆商標精選飯店
461 Pittsfield Rd, Lenox, MA

評論

9.0

太棒了

10 分，有夠讚；1003 則評論中有 643 則" "
8 分，不錯哦；1003 則評論中有 258 則" "
6 分，一般般；1003 則評論中有 66 則" "
4 分，不太好；1003 則評論中有 22 則" "
2 分，很糟糕；1003 則評論中有 14 則" "

9.2/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Sean

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was very clean. Staff was helpful and available.
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月14日回覆
Good morning, Sean Thank you for taking the time to answer our survey, positive feedback and kind words about our staff. We appreciate that and I will forward this message to them. I am happy to see that you had an enjoyable stay and hope you will come back and see us when you are in the area. Have a wonderful day!! Theresa Front Desk

8/10 不錯哦

Benjamin，Portland

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Michelle, Front desk 於 2024年5月12日回覆
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 有夠讚

Kenzie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely come back
於 2024 年 5 月住了 1 晚
Michelle, Front desk 於 2024年5月11日回覆
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 有夠讚

Cristiam

喜歡：整潔度、員工素質和住宿環境和硬體
Very good.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月4日回覆
Good afternoon, Cristiam Thank you for taking the time to answer our survey. I am happy to see that you had a nice experience with us. Thank you for choosing The Yankee for your stay. I hope you have a nice weekend!! Theresa Front Desk

8/10 不錯哦

Donna

喜歡：整潔度、員工素質和住宿環境和硬體
My overall experience at the Yankee was very good, my only complaint is the shower. The water took forever to warm up and when it eventually did it was moderately warm, never got hot, and the water pressure was poor. Otherwise my stay there was all I needed it to be
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月29日回覆
Good morning, Donna Thank you so much for taking the time to answer our survey. It's nice to see that, for the most part, you had a nice experience with us. Your feedback does not go unnoticed and I am sorry for the water issues that you were having. I hope that you will visit us again when you are in the area. If you do, please let the front desk know of any issues and we will do everything we can to resolve them. We want you to be completely happy with your stay. I hope you have a wonderful day!! Theresa Front Desk

10/10 有夠讚

MONICA

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would highly recommend the Yankee. The front desk person was kind and welcoming. As soon as I opened the door to my room, I was pleased to see how clean and cozy it was. The breakfast room was well stocked, and the pool was being enjoyed by families with children. I would definitely stay again. The property is on a main road with easy access to shopping . The only downside was the noisy heater. But I was warm!! Many thanks to all who work diligently to keep the Yankee a pleasant place for travelers.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月16日回覆
Good morning, Monica It is so nice to come to work and see such kind words. Thank you so much for taking time out of your day to answer our survey and for the detailed feedback. It is important to us that our guests have a nice experience with us and I am so happy that we provided that for you. Please accept my apologies about the heater. I will contact our maintenance department. Thanks for letting us know. We appreciate you and your business and hope to see you again, when you are in the area. I hope you have a nice day!! Theresa Front Desk

10/10 有夠讚

Ryan

於 2024 年 1 月住了 2 晚
Front Desk 於 2024年4月1日回覆
Good morning, Ryan Thank you for the positive feedback. I am happy to see that you enjoyed your stay. Thank you for booking with us. Have a wonderful day! Theresa Front Desk

10/10 有夠讚

Laurie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Family owned attention to detail
於 2024 年 3 月住了 1 晚
Michelle, Front desk 於 2024年3月25日回覆
Thank you so much! We appreciate your positive feedback. Have a wonderful day!

8/10 不錯哦

Steven

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月25日回覆
Good afternoon, Thank you for taking the time to answer our survey. I am happy to see that you had a nice experience with us. Thank you for choosing The Yankee for your stay. Have a nice day!! Theresa Front Desk

10/10 有夠讚

Stephen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. Exceptionally clean and well-run. Very nice staff.
於 2024 年 3 月住了 1 晚
Michelle, Front desk 於 2024年3月25日回覆
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 有夠讚

Liz

喜歡：整潔度、員工素質和住宿環境和硬體
Safe and clean
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月16日回覆
Good afternoon, Liz It is nice to see that you had a nice stay with us. Thank you for your positive review and for booking with us. Have a nice weekend!! Theresa Front Desk

10/10 有夠讚

yadira

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very safe place to be and easy parking. Very convenient to drive into different towns.
於 2024 年 2 月住了 3 晚
Front Desk 於 2024年3月11日回覆
Good morning!! We appreciate your positive feedback and are happy to see that you had an enjoyable stay. Thanks for choosing The Yankee for your stay, here in The Berkshires. Have a nice day!! Theresa, Front Desk

10/10 有夠讚

Eduardo

Nice place, clean and great service
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月3日回覆
Good evening, EduardoThank you for taking the time to answer our survey. I am happy to see that you enjoyed your stay.Thanks for choosing The Yankee for your stay.Have a wonderful weekend!!TheresaFront Desk

2/10 很糟糕

Katey

於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月22日回覆
Good afternoon, Katey Thank you for answering our survey. I am sorry that we fell short. If we should get the pleasure of hosting you again, please reach out to the front desk and we will do everything we can to resolve any issues. I hope you are having a nice day. Theresa Front Desk

10/10 有夠讚

Andressa

喜歡：整潔度、員工素質和住宿環境和硬體
I recommend excellent treatment and service out of 10
於 2024 年 2 月住了 4 晚
Front Desk 於 2024年3月2日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 有夠讚

Maura

喜歡：整潔度、員工素質和住宿環境和硬體
Needed one room for night because needed to be in the area and the beds/room were clean. The hotel hasn't been renovated but is clean. Maybe they could add some white paint to brighten up the lobby.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年3月2日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

8/10 不錯哦

Derek

情侶出遊
喜歡：整潔度、員工素質和設施服務
Towels and bath robes are like sand paper. Room temperature was difficult to regulate.
於 2024 年 2 月住了 2 晚
Front Desk 於 2024年2月27日回覆
Good evening, Derek Thank you for taking the time to answer our survey. Your comments do not go unnoticed and I apologize for the lack of comfort you experienced. If we should get the pleasure of serving you again, please reach out to the front desk for any issues or concerns and we will do everything we can to resolve them. Thank you for choosing The Yankee for your stay. I hope you are having a nice evening!! Theresa Front Desk

10/10 有夠讚

Holly，Bluffton

喜歡：整潔度、員工素質和住宿環境和硬體
I’ve stayed there a few times. Staff very helpful!
於 2023 年 11 月住了 3 晚
Michelle, Front desk 於 2024年2月24日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 有夠讚

Merideth

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved staying here for two nights on a weekend getaway. Room was cozy, spacious and very clean. Bed comfy, shower and tub good. Breakfast abundant and tasty. I appreciated that the fridge in the room has a freezer compartment. Very affordable, friendly staff. The only thing I would have changed is I would have stayed in the main building to be near the pool. This place has multiple buildings so if you are not in the main buildings so had to walk to the main building. Not a big deal. Could hear traffic from the street and the room heater is loud at times but neither troublesome. Couldn't hear neighbors and the weekend was a busy one. Would definitely stay again for another visit to the Berkshires!
於 2024 年 2 月住了 2 晚
Front Desk 於 2024年2月19日回覆
Good afternoon,Thank you so much for taking our survey and for your positive detailed feedback. We appreciate you taking the time to do this. We appreciate you choosing The Yankee for your stay and hope to see you again.Have a wonderful weekend!!TheresaFront Desk

10/10 有夠讚

Jillian

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, safe property! Good value
於 2024 年 2 月住了 3 晚
Michelle, Front desk 於 2024年2月18日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 有夠讚

Margaret

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Totally embodies the Berkshires and rooms are large and well appointed. Breakfast was exceptional with a vast assortment of hot and cold items. Staff were welcoming and helpful from front desk to bar area.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月18日回覆
Good evening, Thank you so much for taking our survey and for the positive feedback. We appreciate your business and are happy you enjoyed your stay. Front Desk

10/10 有夠讚

Tarin

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Front Desk Kadijah 於 2024年2月17日回覆
Good Evening Tarin Thanks for taking the time to fill out our survey we will be looking forward to seeing you again in the future

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great spot in Lenox!
Always a great stay! Clean, comfortable and with a great staff!
於 2024 年 2 月住了 1 晚
Front Desk Kadijah 於 2024年2月17日回覆
Good Evening thanks for taking the time to fill out our survey we are so glad that you had a wonderful stay and we were able to make it comfortable for you we will be looking forward to seeing you in the future

10/10 有夠讚

Carol

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, not overdone
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月15日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!Front Desk

10/10 有夠讚

Dyan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean and comfortable. Large pool and great hot tub. Employees very friendly and helpful. Free breakfast had lots of choices. I would definitely stay there again.
於 2024 年 2 月住了 2 晚
Front Desk Kadijah 於 2024年2月11日回覆
Good Morning Dyan we are so glad that you enjoyed your stay with us and that we were able to make your stay more comfortable thanks for taking the time out to take our survey we will be looking forward to seeing you again in the future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Michelle, Front desk 於 2024年2月10日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 有夠讚

Tina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月11日回覆
Good evening, TinaThank you for taking our survey and leaving such a positive review. We appreciate your business and hope you will visit us again. Have a wonderful weekend! Theresa Front Desk

10/10 有夠讚

Cecilia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
We have been coming back to this hotel and it never disappoints. It’s location is perfect. Close to Lenox district, Stockbridge, Lee, and Pittsfield. Our room had a beautiful Mountain View. The king size bed and bedding were super comfortable. Bathroom was spacious, clean, and well supplied. Tv, WiFi, and ac worked fine. Breakfast was enough for us. Friendly guy at reception which made check in and check out a breeze. Safe environment too.
於 2024 年 2 月住了 3 晚
Front Desk Kadijah 於 2024年2月10日回覆
Good Evening Cecilia we are so glad that you enjoyed coming back to our hotel and thanks for taking the time out to take the survey. We are looking forward to seeing you again in the future and we are glad that our reception made you feel welcome.

6/10 一般般

Andressa

情侶出遊, 商務旅客
喜歡：住宿環境和硬體
不喜歡：員工素質
My husband stays at they hotel every week for work and for the first time this week, the front desk girls decided it be ok to hind him her number. Clearly some people are not there to work but to flirt with customers. Other then that the hotel is good
於 2024 年 2 月住了 3 晚
Front Desk 於 2024年2月9日回覆
Good Afternoon Andressa I am sorry about that we will make sure we turn that over to management and we hope you have a nice day

8/10 不錯哦

patrick francis

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Was nice would go again and have
於 2024 年 2 月住了 2 晚
Front Desk 於 2024年2月8日回覆
Good afternoon, Thank you so much for taking our survey and for the positive feedback. We appreciate your business and are happy you enjoyed your stay. Front Desk

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Always great!
Great staff, great service, very clean, and always a comfortable and enjoyable stay.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月8日回覆
Good afternoon, MariaThank you so much for taking our survey, your positive feedback and your kind words. We strive to make sure all of our guests have a nice, comfortable stay and we are happy that we provided that for you. Thank you for your business and we hope to see you again.

10/10 有夠讚

Anne E.

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Michelle, Front desk 於 2024年2月6日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

6/10 一般般

Betsy

喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Kadijah 於 2024年2月4日回覆
Good Morning Betsy Thanks for taking the time to fill out our survey. Hopefully, we see you again in the future.

10/10 有夠讚

Kathy

於 2024 年 1 月住了 1 晚
Front Desk 於 2024年3月22日回覆
Good afternoon, KathyThank you so much for taking the time out of your day to answer our survey. It is nice to see that you had a nice experience with us. We appreciate your business and hope to see you again. Have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 有夠讚

Barbara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything!
於 2024 年 1 月住了 1 晚
Kadijah 於 2024年1月28日回覆
Good Morning Barbara Thank you for taking the time to fill out our survey and we are so glad that you enjoyed your stay hopefully we see you again in the future have a nice day.

10/10 有夠讚

patrick francis

於 2024 年 1 月住了 2 晚
Front Desk 於 2024年3月21日回覆
Good morning, PatrickThank you for giving us a positive review. I'm glad to see that you had a nice experience with us. We appreciate your business. Have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff. They were extremely helpful.
於 2024 年 1 月住了 1 晚
Michelle, Front desk. 於 2024年1月26日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 有夠讚

Dawn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay in the Berkshires!
We had a great 1 night stay. Our room was quite spacious with a king size bed, a gas fireplace and a bar area . The bathroom had a walk in shower and a jacuzzi tub. The room was very nice and clean. The fireplace kept us quite warm. The hotel also had an indoor pool and small hot tub. We also enjoyed our light breakfast.
於 2024 年 1 月住了 1 晚
Michelle, Front desk 於 2024年1月23日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at The Yankee. Have a wonderful day!

10/10 有夠讚

Bernadette

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Michelle, Front desk 於 2024年1月21日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay. Have a wonderful day!

10/10 有夠讚

William

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Michelle, Front desk 於 2024年1月21日回覆
Thank you! We appreciate your positive feedback and we are glad you enjoyed your stay at the Yankee. Have a wonderful day!

10/10 有夠讚

Yarieli

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月21日回覆
Good evening, Thank you so much for your positive review and thank you for choosing The Yankee for your stay. We hope to see you soon. Have a wonderful weekend!! Theresa Front Desk

10/10 有夠讚

Carol

喜歡：整潔度、員工素質和住宿環境和硬體
Front Desk 於 2024年1月18日回覆
Good morning, Carol Thank you so much for your wonderful review. I am happy to see that you had a nice experience with us. Thanks for staying with us. I hope you have a nice day and a wonderful upcoming weekend. Theresa Front Desk

10/10 有夠讚

Gonzalez

於 2024 年 1 月住了 1 晚
Michelle, Front desk 於 2024年1月15日回覆
Thank you! We appreciate your positive feedback. Have a wonderful day!

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay
Front Desk Kadijah 於 2024年1月14日回覆
Good Morning Matthew we are so happy that you had a great stay we are looking forward to you staying with us again in the future.

10/10 有夠讚

Lindsey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very cozy place to stay and clean
於 2024 年 1 月住了 2 晚
Front Desk 於 2024年1月8日回覆
Good morning,Thank you for leaving us a wonderful review. We appreciate your business and hope to see you again, when you are in the area. Happy New Year!! TheresaFront Desk

10/10 有夠讚

Pamela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月9日回覆
Good morning and Happy New Year, PamelaThank you for taking the time to answer our survey. We are happy to see that you had a nice experience with us. I hope you have a wonderful day!! Theresa Front Desk

10/10 有夠讚

Seth

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月9日回覆
Good morning, Seth Thank you so much for leaving us a wonderful review. I hope you will stay with us again, if you should find yourself in the area. Happy New Year!! TheresaFront Desk

10/10 有夠讚

Serg

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月8日回覆
Good afternoon, SergThank you for taking the time to leave us a great review. We are happy to see that you had a nice experience with us. Happy New Year!! Theresa Front Desk

10/10 有夠讚

Nyan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staffs and clean room. Breakfast has many choices too.
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月9日回覆
Good morning, NyanWe appreciate you taking the time to answer our survey, feedback and kind words. We are happy to see that you had a nice stay with us. Please come see us again, when you are in the area. Happy New Year!! Theresa Front Desk

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stayed a couple of nights for new years. It was nice and cozy. Had a fireplace in our room so made it even more special. Would stay again in the near future. Only annoying thing was some people in the other rooms were smoking even though it said no smoking in the rooms.
於 2023 年 12 月住了 2 晚
Front Desk Kadijah 於 2024年1月7日回覆
Good morning Christina we're very happy that you enjoyed your stay we are so sorry that happened I will make sure to report it to the manager and we are looking forward to seeing you in the future.