I had an absolutely horrible experience at The Berkley, Las Vegas. Expedia listed check-in at 3 PM, and we arrived around 2:30 hoping to either be accommodated or wait comfortably. Instead, we were told it would cost an extra $50 to check in early—so we waited. While checking in, I asked about late checkout and was told 10:30 AM was fine, and to call in the morning to see if we could extend it. That seemed fair—until the next morning.
I called at 7 AM and was told they were fully booked. No problem—until the receptionist told me I needed manager approval just for the 10:30 late checkout I was already promised. I calmly explained what the first receptionist told me, and that's when things went downhill. The woman was incredibly rude, dismissive, and completely unprofessional.
To top it off, when I asked for a bellhop to help with luggage, I was told I couldn’t get a trolley without showing ID—even though my ID and credit card were already on file. I’ve never stayed anywhere with such ridiculous policies or such rude front desk staff. I didn’t get her name because I didn’t want further conflict, but the whole experience left me disheartened. I booked based on positive reviews but felt completely duped.
Between the loud hotel, limited pool hours, and terrible service, I’ll never stay here again. Zero stars if I could.