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The only complaint was, no hair conditioner in the shower (it was empty), room darkening shade appeared stuck and wouldn’t lower and the lamp on the bedside table (right side) didn’t work. Staff were great, young lady at front desk on check in and young man when I checked out, great customer service. Bed was very comfortable.
Very comfortable stay. The room was very clean and cozy and the common areas were also very clean and well maintained. The town is very nice and quaint. Would definitely stay here again!
Brook and Gorge were amazing!!! I bothered them with numerous questions and they went above and beyond in their help and friendliness. While I do not have the names of other staff members I have been impressed by all of the staff I have met. I felt so welcome in the Buffalo Bill Suite that I adjusted plans and stayed an extra day simply to relax in such a welcoming place. This will be a ‘must stay’ when I make cross country drives from time to time.
Very well taken care of hotel. Love the environment.
Danice
Stayed 1 night in Apr 2024
Response from Tess on 2024/4/17
Thank you for staying with us
6/10 Okay
William
2024/4/13
Liked: Staff & service
The property seemed a bit worn and our room could have been cleaner. The HVAC unit was also noisy. On a more positive note, the clerk at the front desk was excellent and accommodating.
Excellent stay from start to finish. We booked last minute due to poor weather and closed roads. Upon check in, we were given a ground level floor, which was perfect. The kids were thrilled with the biggest hotel pool and hot tub they had ever seen, they spent hours swimming and relaxing in them. Breakfast had a great variety of foods and was kept well-stocked and tables cleaned. A fantastic stay, will come again!
This was one of the best hotels I have stayed in probably ever in my life. I loved the lodge cabin feel and the staff was so kind and friendly. The room was a pet friendly room and you would never have known that. No smells, no stains, very clean and the beds were very comfy. Whenever I come back to Laramie, Wyoming, this will be the hotel I stay in. Good job!
This is an affordable hotel providing quick access to Happy Jack Recreation area.
Edith
Stayed 1 night in Mar 2024
Response from Tess on 2024/3/18
Thank you for staying with us
8/10 Good
Janean
Traveled with family
2024/3/14
Liked: Cleanliness, staff & service, amenities
This hotel was very nice for the price. Breakfast was typical hotel breakfast food... not good... but edible. My only complaint is that the hot tub water looked VERY VERY dirty. It smelled clean... it worked well... it was big... just didn't look good.
We always stay here when we visit Laramie. The staff is always exceptional.
Breakfast is good, there is a tea station.
The rooms are getting dated and could use a remodel.
We stopped into town for the night on our way to Kearney. The service was great, rooms were spacious and clean and we enjoyed the breakfast in the morning before we headed out. We will definitely stay there again.