Iberostar Lappei hotels

"Only stayed one night but everything was perfect. Reception staff in particular were very polite and professional. "

"Sheets did not fit the bed 😱"

"Staff were so welcoming and accommodating. The facilities were so lovely and we even managed to book in to the spa (Cretan massage was just delightful) We were so sad to leave. "

"Nice location, friendly staff"

"We were lucky enough to have booked a Mythica bungalow, and I couldn't recommend it enough. The private pool was cold but having the extra bit of privacy and somewhere quiet to relax with a perfect view of the beach and sea was wonderful. Being able to eat at the Eleftherna restaurant as many times as we wanted to due the plan we were on was fantastic and the highlight, with George and Syllas always looking after us! The spa and indoor pool were lovely, but when there were a couple days of rain it was full of children which disturbed the atmosphere. Also the indoor pool allegedly opens at 10am yet all the poolside loungers had gone by 9.55, I'm not sure why people were allowed to reserve like that. The outside at our bungalow would have been fine to sit at but there wasn't a solid roof covering, so everything was soaking which was a shame. Umbrellas or ponchos in the rooms would be a good idea, and just charge if they go missing like they do with the beach towels. All in all though it was fantastic, Maria was amazing and very helpful. We'd definitely like to return, but I did enjoy the quiet of the pre season and probably would prefer it to the busy period from mid May onwards! Just with more to do without noisy children around during the rainy days!"

"Great property. Staff needs better training but overall a good option to stay in Crete. "

"It was excellent!"

"Loved every second at this hotel. The staff are the stars of the show - nothing is too much trouble, aswell as the lovely new rooms, the gardens, the food, the view - outstanding. I don’t usually got to the same place twice but seriously thinking about coming again next year. "

"The hotel is clean, had great vibe and interior design. Amenities include a small gym with good equipment and a yoga studio. Good was fantastic, great section for meat and non-meat eaters. Restaurant and bar staff very friendly and good service. Good selection of pools, just have to be up early for main pool ‘best’ beds, with canopies. Can’t fault the hotel but was disappointed with the reception service. We went for our honeymoon and pre-told the hotel. We weren’t given an upgrade like many couple we spoke to and like many reviews show. We actually were given a different room for the 1st night because our original room was broken. Meaning we had to move room the following morning and couldn’t unpack and relax the night of arrival. The room was bigger and reception made it sound like they were giving a complimentary upgrade (for 12 hours), though it was only because they had to and it actually gave us more inconvenience. As a ‘sorry’ we got given the same fruit platter and sparkling that we would have got anyway as it was our honeymoon. After that bad start the rest of the stay was lovely. "