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巴爾迪溫泉飯店的評分

3.5 out of 5
巴爾迪溫泉飯店
Del Centro De La Fortuna 4 Km, San Carlos, La Fortuna, Alajuela

評論

8.8

有夠讚

10 分，有夠讚；830 則評論中有 507 則" "
8 分，不錯哦；830 則評論中有 182 則" "
6 分，一般般；830 則評論中有 67 則" "
4 分，不太好；830 則評論中有 41 則" "
2 分，很糟糕；830 則評論中有 33 則" "

9.0/10

整潔度

8.8/10

員工素質

9.0/10

設施服務

8.8/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Christopher

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Pool cleanliness, sizes and options cannot be beat! The 24-hour pool is rotated, and pools cleaned and refilled daily. There are plenty of different temperatures as well as a natural cave sauna with mini hot waterfalls. Our room had a balcony with chairs where we could enjoy coffee in the morning and spot hummingbirds feeding. The room is stocked with everything from water, nuts, chips to a 5th of some liquors. The shower could have been a little better but was the only hotel of three we stayed at that actually had a tub. Although the drinks were pricey at least they were really good. Food was good but there is only the option of the same menu for sit down and room service or the buffet. Quality of the food was good, and the breakfast buffet had great options for omelet, fruits, cereal, yogurt, eggs, bacon and more. The property was so big the bell hop gave us a quick tour on a cart prior to delivering and helping us to our hotel room.
於 2024 年 5 月住了 2 晚

4/10 不太好

Dan

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
We have stayed at this property 6 times before and has always loved it. We had a problem that our shower was not working, barely a trickle of water. We informed the staff, and they agreed that something was definitely wrong. They offered to fix or switch rooms. As we had already unpacked for multiple days, we gave them a chance to fix. We were told it was fixed, and it was temporarily, but then the same problem occurred. We were offered an opportunity to move, but is was already late on our last night, we didn't want to pack up, just to check out the next day. basically we had 1 day where the shower worked properly. The staff offered no compensation, which should have been offered even if we had moved for our inconvenience. The front desk tried, but basically have no authority to do anything. The manager, Max, was a coward, and would not even talk to us directly. Problems occur in hospitality, but the gauge of a quality establishment is how problems are handled. Offering to switch rooms at the least convenient time with no other compensation is not acceptable. Not to mention we were repeat "VIP" guests. We weren't looking for a full refund or anything, just a small discount for our inconvenience. I even asked if they would cover the 2 drinks we had at the bar ($24) and we were told it was not possible. What a joke. Baldi has changed over the years, and they definitely do not care about the guests, they are more concerned about selling day passes to the springs
於 2024 年 5 月住了 3 晚

10/10 有夠讚

tanya，Yakima

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely love this property!!
於 2024 年 3 月住了 4 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

8/10 不錯哦

Erika Lorena

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
El hotel muy limpio y en excelente estado de mantenimiento. Nos dieron un cuarto para personas con discapacidad, pero no lo necesitabamos.
於 2024 年 4 月住了 3 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for your feedback.Best regards.

10/10 有夠讚

YAMILA LAMBERT

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo perfecto, mi única sugerencia es la variedad en la mesa bufé solo eso
於 2024 年 4 月住了 3 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

10/10 有夠讚

Jesus

於 2024 年 4 月住了 1 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

2/10 很糟糕

Rynette

於 2024 年 4 月住了 2 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for your feedback.Best regards.

6/10 一般般

Kelly

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The property is as lovely advertised. However, the unfriendly staff, ridiculous charging policy and bad food is what ruined it for us. We were charged $100/day in addition to our contracted rate because we had our daughter checked in with us under a 2p reservation. I am more than willing to pay the additonal fee because of my booking error, however, it did not come with a room upgrade or even a cot to accomdate the additional person in a single king bed room. Making matters even worse, our family got food poisoning after our first dinner there. This caused us to miss out on a prepaid tour the next day. When we reported this to the front desk, their reaction was less than empathetic or bother to ask our names or what room we were in. I cannot recommend this property based on customer service. There are lots of nice properties in the area which i am sure would have provided us a nicer experience.
於 2024 年 4 月住了 3 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

10/10 有夠讚

Jennifer

於 2024 年 3 月住了 4 晚

8/10 不錯哦

ANAND BABU

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
My recent stay at Baldi Hot Springs Hotel and Spa in La Fortuna provided a mix of positives and negatives, ultimately leaving me with a mixed impression. On the positive side, the hot springs themselves were very nice, clean, and conveniently located. They provided a relaxing retreat and were a highlight of the stay. However, the experience was marred by several issues. The front desk staff were not attentive, leading to a lengthy check-in process and a lack of responsiveness throughout my stay. While the breakfast buffet offered a good variety of options, the lunch buffet was only average in quality. Furthermore, I encountered issues with the hotel's policies regarding pool towels. Despite being provided with towels upon check-in, one was stolen while I was using the hot springs. When I approached the staff for assistance, they were unhelpful and failed to address the situation satisfactorily. To exacerbate matters, upon checking out, I was charged for the stolen towel, which felt unjust given the circumstances. Although I enjoyed the attractions of La Fortuna, including its natural beauty, I do not plan to stay at Baldi Hot Springs Hotel and Spa again in the future. The lack of attentive service, coupled with policy enforcement issues, detracted significantly from what could have been a more enjoyable experience.
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

10/10 有夠讚

Andrea

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place. Our room was top notch and the free breakfast was delicious.
於 2024 年 3 月住了 3 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

8/10 不錯哦

Danniel，Miami

親子旅遊
喜歡：設施服務和住宿環境和硬體
Nice facilities. Room was ok for the price. Food was below average.
於 2024 年 3 月住了 1 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

10/10 有夠讚

Cameron

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Baldi was absolutely wondering, the staff was amazing and the hot springs were to die for. Amazing experience from the second we got there.
於 2024 年 3 月住了 2 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings CAMERON, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 有夠讚

Stuart

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Amazing
於 2024 年 3 月住了 1 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings STUART, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 有夠讚

Dylan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings DYLAN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 有夠讚

MATTHEW

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very relaxing. The view of the volcano was amazing from the property.
於 2024 年 2 月住了 4 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings MATTHEW, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

4/10 不太好

Heidi

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
I did not like that we had to pay an additional $50 per night for my 10 year old daughter, but then were not provided with a roll away bed for her or even a towel. Our "view" was of a construction site. Our room was a "family suite", but it was just one giant room without even a sofa to sit on. It was not very family friendly. There seemed to be no perks to staying on-site at Baldi, other than breakfast. It was crowded by outside guests using the pools all but the very early morning hours.
於 2024 年 2 月住了 3 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings HEIDI, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

2/10 很糟糕

James

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My husband passed away just before our trip. We paid over $4,000.00 to stay here. I called as soon as I could to cancel this trip. Every reservation needed for this trip EXCEPT the resort offered a refund. Even tickets purchased that clearly stated no refund found this to be a unique situation that empathy and compassion needed to be shared gave a complete refund. When I tried to talk with someone about the situation they refused to speak with me or a translator. I could only send an email that they refuse to answer. I would warn any US citizen to ever stay at this resort.
於 2024 年 2 月住了 10 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings JAMES, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for your feedback.Best regards.

8/10 不錯哦

Abdul，Granger

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hot springs are what make this a wonderful experience!
於 2024 年 2 月住了 4 晚
Brenton 於 2024年2月12日回覆
Thank you so much for visiting us!

6/10 一般般

Brian

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
There was very little to none hot water to bathe!! The drinks were very weak!!! And expensive for just sugar! The drinks were good during the week and as the weekend came they turned to water and sugar basically! Staff was good as far as service but the front desk staff needed attention!!
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Nathan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Top Notch
於 2023 年 12 月住了 4 晚
Brenton 於 2024年1月24日回覆
Thank you for visiting us!We hope you had a wonderful time here.

10/10 有夠讚

Manuel

家庭旅遊
喜歡：設施服務
I like the atmosphere, I didn’t like the sewer smell inside the room
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Leah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large property with lots of options for pools, swim up bars, and water slides. Just what we needed at the end of our week long vacation in Costa Rica!
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Sayali

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property to spend the entire time in the thermal springs. Absolutely beautiful but everything is expensive. There were times where the staff didn’t act very respectful. Looked like it was because we were Indians and not white Americans, which made us disappointed a bit, but overall a pleasant stay.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Wei

於 2023 年 12 月住了 3 晚

10/10 有夠讚

larry

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings LARRY, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

2/10 很糟糕

Michelle

於 2023 年 12 月住了 4 晚

8/10 不錯哦

Deepal

團體旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The resort was beautiful and had amazing hot spring choices of 25 pools. The place is clean the water gets drained out every night. They sanitizes the place. The service sucks in the front desk, they are not friendly at all. They charged a lot for money for having extra kids in the room. It’s not it’s an all inclusive resort where they need to charge $100 a day for a child. I would recommend this place because it’s beautiful but it’s over prices for no reason. This resort also has day pass for outsiders. So they caters for outside guest more then the people who are staying there.
於 2023 年 12 月住了 4 晚
BALDI HOT SPRINGS 於 2024年1月5日回覆
Thanks for staying with us. We appreciate your feedback !

4/10 不太好

Praveen

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Paola

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
BALDI HOT SPRINGS 於 2024年1月3日回覆
Thank you for sharing your experience with us.

2/10 很糟糕

Rajat

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：員工素質
I paid over a $1,000 per night, there was limited availability of pool towels and the towels that were provided were torn. I have a picture. The resort was so crowded with the day pass people that there was no space to sit for the hotel residence. There was no reserve chairs, or anything else for the hotel residence paid thousands of dollars. There was not even bottled water available in the room without paint $10 a bottle when you paid over a thousand dollars per night for the room.
於 2023 年 12 月住了 2 晚
BALDI HOT SPRINGS 於 2024年1月3日回覆
Thanks for staying with us. We appreciate your feedback !

10/10 有夠讚

Xu

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
BALDI HOT SPRINGS 於 2023年12月28日回覆
Greetings XU, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 有夠讚

Rebecca

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was beautiful and relaxing. Very clean. Staff was very courteous and helpful. We recommend this property. Breakfast buffet was delicious. Lunch and dinner food was acceptable but we would prefer more authentic Costa Rican cuisine. Restaurants offered many American choices.
BALDI HOT SPRINGS 於 2023年12月28日回覆
Greetings Rebecca, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

6/10 一般般

Christine

於 2023 年 12 月住了 1 晚
BALDI HOT SPRINGS 於 2023年12月28日回覆
Thanks for staying with us. We appreciate your feedback !

10/10 有夠讚

Jack

於 2023 年 12 月住了 3 晚
BALDI HOT SPRINGS 於 2023年12月12日回覆
Thanks for staying with us. We appreciate your feedback !

6/10 一般般

Li

於 2023 年 12 月住了 3 晚
BALDI HOT SPRINGS 於 2023年12月12日回覆
Thanks for staying with us. We appreciate your feedback !

8/10 不錯哦

Ashlin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Service at the front desk was excellent, Joseph was awesome. Food was good. Pool bartenders were fantastic and very courteous. The springs were very clean and wonderful. The room was nice and clean and the service cleaning the room was excellent but we found the bed uncomfortable and the bathtub is very high and difficult to get in and out of. It was a bit of a hike to get our luggage to our room and there are no luggage carts. It is definitely worth the stay.
於 2023 年 12 月住了 3 晚
Brenton 於 2023年12月6日回覆
Good night from Baldi Hot Springs. Thank you so much!This will help us improve.

10/10 有夠讚

Jose

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚
BALDI HOT SPRINGS 於 2023年12月12日回覆
Greetings Mr. JOSE, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 有夠讚

Garland，Ardmore

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Baldi Hot Springs 於 2024年3月24日回覆
Greetings Garland, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 有夠讚

Mariana

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a great experience
於 2023 年 11 月住了 2 晚
BALDI HOT SPRINGS 於 2023年11月25日回覆
Greetings Mariana I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

6/10 一般般

Puneet

不喜歡：設施服務
於 2023 年 11 月住了 2 晚
BALDI HOT SPRINGS 於 2023年12月28日回覆
Thanks for staying with us. We appreciate your feedback !

8/10 不錯哦

Norman

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Amazing hot springs, nice rooms, questionable staf
It’s a great resort!!!! Beautiful hot springs. Our check in wasn’t good. The staff was kinda fighting/gossiping while we were checking in. Some of the bar staff were phenomenal. But some, looked really mad or unhappy to be there. Definitely didn’t reflect the Pura Vida lifestyle that Ticos are known for.
於 2023 年 11 月住了 4 晚
BALDI HOT SPRINGS 於 2023年11月21日回覆
Greetings Mr. Norman, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.We appreciate your feedback !Best regards.

10/10 有夠讚

yurina，hialeah

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Impresionante todo feliz con mi viaje...supero mis espectativas
於 2023 年 11 月住了 7 晚
BALDI HOT SPRINGS 於 2023年11月11日回覆
Gracias por compartir su experiencia con nosotros.Nos complace saber que la pasaron muy bien.Saludo cordial.

10/10 有夠讚

Alessandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The pools were really nice and it was a relaxing trip !
於 2023 年 10 月住了 5 晚
Brenton 於 2023年10月24日回覆
Thank you very much for your visit!Have a wonderful day.

10/10 有夠讚

Amanda Lee Florence

於 2023 年 10 月住了 6 晚
BALDI HOT SPRINGS 於 2023年11月11日回覆
Greetings Amanda Lee Florence, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 有夠讚

Bella，Wauchula

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 4 晚
Baldi Hot Springs 於 2024年5月7日回覆
Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Best regards.

10/10 有夠讚

Alexander

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place for vacations
於 2023 年 10 月住了 3 晚
BALDI HOT SPRINGS 於 2023年10月6日回覆
Greetings Mr. Alexander, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 有夠讚

Eunju

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was ok except the noise from the air conditioner and the bad smells of the linens.
於 2023 年 9 月住了 4 晚
BALDI HOT SPRINGS 於 2023年9月18日回覆
Thanks for staying with us. We appreciate your feedback !

10/10 有夠讚

Allen

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing scenery and relaxing. Also great for social environment. Rain doesnt stop or ruin your experience there it actually adds to it. And intimate.
於 2023 年 9 月住了 4 晚
BALDI HOT SPRINGS 於 2023年9月17日回覆
Greetings MR. ALLEN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.

10/10 有夠讚

Wayman C

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This experience was amazing. The hot springs are so wonderful and the different levels of heat gives a number of options for travelers. The property was clean and the staff was extremely friendly and attentive. The breakfast which was included was very good. The only negative was the high cost of some of the cocktails. Otherwise, I would definitely recommend this to friends and family and intend to return myself.
於 2023 年 9 月住了 1 晚
BALDI HOT SPRINGS 於 2023年9月17日回覆
Greetings WAYMAN, I hope this finds you well.Thank you for choosing Baldi Hot Springs Hotel Resort and Spa, we appreciate your trust.Thank you for sharing your experience with us.Best regards.