Baldi Resort truly has so much potential, and we were very excited for our stay. Unfortunately, upon arrival we were informed that the municipality had shut down all alcohol service because of the resort’s failure to have up-to-date permits and proper licensing to serve alcohol. Considering that being able to purchase and enjoy drinks at the hot springs and pool bars is one of the main amenities people look forward to, this was a huge letdown.
What made the situation even more frustrating is that outside alcohol is not allowed, despite the resort being unable to serve any themselves due to the suspension. I asked the front desk multiple times if there was anything they could do to help with this inconvenience or offer a partial refund, and they said no. No compensation and no alternatives were offered.
Customer service overall was not the best, which I can imagine may be impacted since a lot of staff likely lost out on tips due to the alcohol shutdown. To make matters worse, the power also went out for about 3 hours during our stay, and there was no backup generator. You would really expect a resort of this size to have one, but they do not so if the power goes out, you are completely stuck.
The property itself is decent , but between the alcohol suspension caused by permit issues, the lack of customer support, and the power outage, the experience fell far short of what we expected with no resolution.