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Reviews of Kukup Golf Resort

3 out of 5
Kukup Golf Resort
Pekan Penerok, Kukup, Johor

Reviews

5.8
Rating 10 - Excellent. 0 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 9 out of 30 reviews" "
Rating 4 - Poor. 7 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

cik

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad,dirty, properties damage..unproper item sotre every were, I book include breakfast but not provide Dont have a wifi Area unclean So sad pay for this experience
Stayed 1 night in Aug 2023
Response from Ms Intan on 2023/8/25
Hi. Warmest greetings from Kukup Golf Resort!We are really apologies for your bad experience check in with our Resort. Regarding about your booked include breakfast but we are not provide, actually on that day we already refer your booking into our system online & exactly your booking 'exclude breakfast'. Fyi also, our Café Terrance more than 2 years not opened for walk in ala carte or buffet & just opened for Events/package.Btw, we'll take serious about your feedback & will make sure not happened for next time. Sorry again for any inconvenienced caused. Thank you & Regards,Ms IntanFront Office.

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Water and pool of the theme parks to dirty and dark.suggest to make regular clean and change. Appreciate if can improve the water quality at theme parks.
Stayed 1 night in Feb 2019

4/10 Poor

Susan

Traveled with group
Disliked: Staff & service, property conditions & facilities
it could do with more maintainence to the aircond and weak wifi
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
a very isolated location without any facilities, breakfast was all taken before 08:00 hrs by a group of hungry golfers Generally run down and looks like its been designed by a 4 year old with a crayon
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Faizal, Trengganu

Liked: Staff & service
Disliked: Cleanliness
The villa quite far from parking. Struggle to handle luggage. The room is good. I put my cigarette on outside table then its been taken by someone else. The pool also not manage well.
Stayed 2 nights in Nov 2018
Response from Lina on 2018/11/17
Thank you sir for your comment. We will take further action regarding on this matter. Regards, OD ALLIANCE SDN BHD

4/10 Poor

BEE GEK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness
The bed and the bathroom was not clean.
Stayed 1 night in Oct 2018
Response from Front office on 2018/10/30
Thank you for your feedback. We will take action on this matter and we apologies for the inconvenience caused.

8/10 Good

Gan

Liked: Staff & service
Stayed 1 night in Sep 2018
Response from Front Office on 2018/10/30
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Pontian
Stayed 1 night in Sep 2018
Response from Front Office on 2018/10/30
Thank you for your feedback. We welcome you to come back again soon.

8/10 Good

suzilawati, melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Front Office on 2018/9/5
Thank you for your feedback and staying with us! Come again :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, room is bigger than expected and breakfast is included. The downside - aircon is not cold enough, TV remote not working and no tooth brush provided. Overall quite satisfy staying there
Stayed 1 night in Jun 2018
Response from Miss Intan on 2018/8/2
Thank you for feedback. We will upgrade more better after this. We welcoming you to staying or play golf at our Resort! Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing environment, quite, not busy with people. But breakfast is quite dissappointing to have buffet style but too little choice.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Ain, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overall ok, quiet place, sometime feel a bit mystery, but the room is nice
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I would say this is a haunted resort. The landscape around the resort is not properly taken care. lots of facilities need to be repaired. I paid for the economy room, and yes the price was cheap but it is not the reason they should not provide clean and good environment. The economy room was in Matahari building. Once I entered the building, the smell was really bad, musty and mouldy. Room facilities were all not properly managed and were gathered at this one corner where I guess it was not appropriate to be shown to the guests. Room and building were not secure with good security system. Anyone can enter the building and we only provided with a room key. no access card for better security system. No room phone, hard for us to contact the resort recep. The bed sheet and comforter were terribly dirty and smelly. The toilet was okay but the water pressure was low and I guess they close the water pump at night, because when we went to the toilet on the next morning, there was no water running out from the tap. When we report it, the receptionist seems did not surprise at all and told us he will inform the security and it will be okay in 5 mins. Dining place located in the same building with Lobby, they did not serve buffet for breakfast but ala carte menu. Food was okay but the table was full with flies. Really disappointing and disgusting. Seriously I would not recommend this resort to others.
Stayed 1 night in May 2018

8/10 Good

Haslin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Muhammad nazrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall it's okay..but just one not okay about internet connection very poor (wifi)

8/10 Good

Verified traveler

Liked: Staff & service

6/10 Okay

anie, kl

Liked: Cleanliness, staff & service, room comfort
nice pools & rooms
the staff, view, pools and rooms are all excellent . but poor in network coverage & wifi. if guest are staying for business propose wil definitely not choosing tis hotel. should try to overcome this matter asap
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Very close to pool for kids, but very simple brekf
So far ok since this place is quite near to pontian town
Stayed 1 night in Feb 2018

4/10 Poor

Tan Siew Keng

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

6/10 Okay

Nor Hanani

Liked: Staff & service
Stayed 1 night in Jan 2018

8/10 Good

Maznah, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness
Nice hotel with perfect lagoon for kids
Overall we have enjoyed our stay here. The staffs were friendly and helpful.
Stayed 1 night in Dec 2017

4/10 Poor

Lee, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kukup Golf resort
Not a nice resort to stay - rather stay at jetty resort. Furniture in rooms are old & no water from kitchen tap. Outdoor lagoon pool was a total disappointment - look very nice from photo but actually was more like a kiddy pool. Breakfast - only Beehoon, bread, ham & eggs. Cafe is full of flies - very irritating experience.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean
We thank you for the feedback and we will update our team accordingly.

6/10 Okay

Mr. Foo

Liked: Staff & service
Lousy breakfast n Boring place to stay!
Living hall has no aircond! Only ceiling fan! Breakfast was very bad! No eggs for breakfast . No juice n milk n flies every where! Boring place to stay!
Dear Mr. Foo, Thank you for your feedback. We are disappointed to hear you bad experience with our resort and we offer our sincere apologies . This isn't the kind of experience we want our customer to have and we would like investigate this issue further. Please email us at info@kukupgolfresort.com so that we can discuss how to fix this issue. Thank You Best Regard Kukup Golf Resort.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Yg menariknya bilik dlm keadaan selesa tpi jauh dr parking dan kaunter lobi
Stayed 1 night in Aug 2019
Response from Front Office on 2019/8/15
Thanks for staying with us..We appreciate your feedback!^_^

4/10 Poor

Martine, Kota kinabalu

Disliked: Property conditions & facilities
Chambre loin de la piscine. Beaucoup de terrain en friche. Spa et massage fermé. Restaurant fermé à 19h30. Un point positif, la piscine malgré le manque de transat autours( 1 seul transat disponible .
Stayed 1 night in May 2018

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Dec 2017