「This is my fourth time staying at this property for a concert at the Prudential Center. It is seconds away from the arena. There are dining options within walking distance and there’s easy parking available. The staff is amazing and super accommodating. It’s really the only choice to stay in Newark. Book this hotel before you get the concert tickets. 」
「I reserved a king bed room but they didn't reserved. they put me in a double bed room and requested me to keep the room clean until they call me and then made me stay tidy for 1 hour and never came back.
I waited until 12AM and called them back at and someone pretended to say sorry but was not sorry at all and hang me up saying she has more important work to do. I asked to speak to a manager but was told there was no manager working on site. Its trash management shamed and harmed the Hilton's...
"according to night shift manager explanation "Hilton" online booking system has fail so there is no way to checking in and verify people has already booked the room.
We wait 3~ 4 hours in the lobby till 1am morning. Magically bus driver helps him fixed the server at hotel end~ we really wonder the night shift manager's capability..."
