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馬哥孛羅港威酒店的評分

4 out of 5
馬哥孛羅港威酒店
廣東道 13 號海港城, 尖沙咀, 九龍

評論

8.8

有夠讚

10 分，有夠讚；996 則評論中有 503 則" "
8 分，不錯哦；996 則評論中有 377 則" "
6 分，一般般；996 則評論中有 73 則" "
4 分，不太好；996 則評論中有 23 則" "
2 分，很糟糕；996 則評論中有 20 則" "

9.0/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Chan

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2024 年 3 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年4月5日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯哦

Tsz Ying

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年3月19日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 不太好

Chun man

喜歡：員工素質
不喜歡：整潔度和設施服務
房間殘舊，配套落後！
於 2024 年 2 月住了 1 晚
區域總經理 魏嘉興 於 2024年3月1日回覆
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於房間的配套問題為閣下帶來不便，我們深表歉意。 有關問題已經提交至有關部門並作出詳細檢討。 正是您的寶貴意見幫助我們不斷改進細節，提升服務品質。在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。 期待您再次下榻港威酒店。區域總經理 魏嘉興 謹啟

10/10 有夠讚

Man NA miko

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Gerhard Aicher Area General Manager 於 2024年1月30日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般般

Feaby

於 2024 年 1 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年1月30日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 有夠讚

mei ngor veronica

於 2024 年 1 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年1月30日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯哦

yao hua

於 2024 年 1 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年1月30日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Rooms need decoration upgrade..
I booked & confirmed 2 x double beds and received 1 king size bed on check-in. Room had a large water stain on the wallpaper by the TV, one of the bins still had rubbish in it from the previous guests and the bed sheets and blanket look like they were not replaced. Room is dark. If you're looking for a hotel with no fuss and cheap then this is it. I won't stay at this one again. I guess people stay here because of location only.
於 2024 年 1 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年1月12日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 不錯哦

CHUNG PAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Gerhard Aicher Area General Manager 於 2024年1月3日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 很糟糕

IN I

於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年12月5日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 有夠讚

Pei Hsin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 不太好

CHUNG POON

於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 有夠讚

Ya li

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年11月16日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很方便，住起來很舒服
於 2023 年 10 月住了 2 晚
区域总经理 魏嘉兴 於 2023年11月7日回覆
尊敬的贵宾:很高兴 阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理 魏嘉兴 谨启

10/10 有夠讚

lai wa

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年10月19日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 有夠讚

Ge

於 2023 年 10 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年10月25日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般般

?

情侶出遊
喜歡：整潔度、員工素質和設施服務
Clean and tidy, but there‘a noise from next room.
於 2023 年 9 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年9月29日回覆
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and the noise problem is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯哦

Shenghua

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地理位理想
地理位置非常好，房間床品比較陳舊，衛生間清潔不錯，就是馬桶裡面時黃色，給人不乾淨得感覺，其他整體不錯。
於 2023 年 9 月住了 1 晚
區域總經理 魏嘉興 於 2023年9月29日回覆
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於員工的清潔質素問題為閣下帶來不便，我們深表歉意。 有關問題已經提交至有關部門並作出詳細檢討。 正是您的寶貴意見幫助我們不斷改進細節，提升服務品質。在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。 期待您再次下榻港威酒店。區域總經理 魏嘉興 謹啟

2/10 很糟糕

Youlan

於 2023 年 8 月住了 2 晚
June 於 2023年8月29日回覆
Dear Youlan,Thank you for taking the time to share your review. We are sincerely sorry for the experience you had. And feel free to share more with us so we could assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Hotel service teamMarco Polo Hotels - Hong Kong

8/10 不錯哦

chen

喜歡：整潔度和員工素質
A little bit old
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月17日回覆
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯哦

SING NAM，Arcadia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location for both business and sightseeing!
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月8日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 有夠讚

lai peng

於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月28日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 有夠讚

WEN YIN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年7月21日回覆
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般般

Chi Leung

於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月11日回覆
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 不錯哦

Miu Ling

家庭旅遊
喜歡：員工素質
因酒店就近我婚宴的酒樓，故對於我這次來說是較為方便的。
於 2022 年 6 月住了 1 晚

6/10 一般般

Hon

於 2022 年 2 月住了 1 晚

6/10 一般般

Ming Wai

喜歡：整潔度、員工素質和設施服務
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Patrick

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
位置方便，附近什麼都有，酒樓，排檔，睇燈飾，近地鐵站
於 2021 年 12 月住了 2 晚

4/10 不太好

WING KI

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
如之前其他人的評價所講，房間有 「噏」味，長開冷氣都不能改善。不知道「噏」味是從冷氣槽來還是房中原有。床非常差，中間是凹的。不知道這床墊用了多久。
於 2021 年 10 月住了 1 晚

6/10 一般般

Wing Yee

於 2021 年 11 月住了 1 晚

2/10 很糟糕

YAN

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 9 月住了 2 晚

8/10 不錯哦

CHI HUNG

喜歡：整潔度、員工素質和住宿環境和硬體
於 2021 年 9 月住了 1 晚

8/10 不錯哦

Wing San

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Hiu Fai

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 8 月住了 1 晚

2/10 很糟糕

chau

於 2021 年 8 月住了 1 晚

8/10 不錯哦

Wai chun

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 8 月住了 1 晚

4/10 不太好

真實旅客

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
床褥中間是留空的，窩了進去，讓人難以入睡。早上水龍頭和花灑沒有水！但維修人員處理恰當。讚！
於 2021 年 8 月住了 2 晚

4/10 不太好

真實旅客

於 2021 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

於 2021 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間清潔，Reception 及 RoomService同事都很有禮貌
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

於 2021 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

於 2021 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
燈光偏暗，其餘很好。
於 2020 年 12 月住了 1 晚

8/10 不錯哦

trump，usa

情侶出遊
喜歡：整潔度和員工素質
於 2020 年 2 月住了 1 晚
Gateway Hotel 於 2020年2月24日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

6/10 一般般

Ying Yu

喜歡：整潔度和員工素質
靠近中港城碼頭、附近逛街食飯、交通便利 但Check in 入口過小且標示不清楚
於 2020 年 1 月住了 1 晚
Gateway Hotel 於 2020年1月29日回覆
尊敬的贵宾: 很高兴 阁下满意及分享是次于港威酒店的住宿体验。 期待您再次下榻港威酒店。 总经理 达礼 辛格 谨启

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和員工素質
隔音有待提高
房间挺大的，装修也不错，位置也不错。但隔音不好，隔壁马桶冲水声都能听到，如果对声音敏感的话就要考虑一下了，
於 2019 年 12 月住了 7 晚
Gateway Hotel 於 2019年12月19日回覆
尊敬的贵宾: 很高兴 阁下满意及分享是次于港威酒店的住宿体验。 期待您再次下榻港威酒店。 总经理 达礼 辛格 谨启

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
十分好的體驗 :)
於 2019 年 12 月住了 2 晚
Gateway Hotel 於 2019年12月17日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
CLEAN & CONFORTABLE
於 2019 年 11 月住了 3 晚
Gateway Hotel 於 2019年12月9日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Gateway Hotel 於 2019年12月6日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 不錯哦

KIN PAN

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年12月5日回覆
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong