Nippon Travel Agency Kamikochi hotels

"We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us! "

"The free night time ramen was very tasty! All day coffee was good too!"

"Location was amazing and staff was super helpful. "

"Fantastic experience with onsen in the mountain. "

"Clean ,smooth stay"

"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"Fantastic stay which totally exceeded my expectations! Location: * Convenient: about 5-7 minutes walk from Matsumoto Station and Matsumoto Bus Terminal * About 15–20 minutes walk from the main attractions like Matsumoto Castle * Lawson and Family Mart convenience stores at your doorstep * Safe and quiet neighbourhood Rooms: * The room was surprisingly spacious and very clean * Beds are really comfortable * The hotel provides guests with their owj junbei to wear in the room and around the hotel premises Amenities and service: * Staff were very friendly and helpful; check-in was a breeze * I was totally amazed at the buffet breakfast which featured such a delicious variety of Japanese dishes. Really really good and one of the highlights of my stay I would strongly recommend this hotel to anyone staying at Matsumoto! "

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"The entire Roykan was very clean and comfortable. The staff was personable and we had the best time getting to know them and their families. They all were extremely kind and we were most thankful for their friendship."