"We stayed at the Shinagawa Prince Hotel for almost a week during our trip to Japan and overall had a good experience.
The location was excellent—very central, with plenty of shops and restaurants nearby. We rarely had to go far for anything, which made our stay very convenient.
The housekeeping staff was outstanding. Our room was always clean, and they were consistently friendly and professional.
The only issue with the room was the air conditioning. It never cooled as well as we had hoped, especially in the summer heat. The hotel provided us with a fan on our second night, which helped tremendously.
Unfortunately, our last impression was disappointing. While checking out, I was using the luggage scale located next to Guest Services and the luggage carts when an older gentleman working there raised his voice and told me to use the scale outside because this area was busy.
After staying here for nearly a week, I found this unnecessary and unwelcoming. There were other guests standing nearby talking and meeting friends, yet I was singled out for simply using the scale where the hotel had placed it. If they don’t want guests weighing luggage there, the scale should be moved to a more appropriate location.
Overall, we enjoyed our stay and would recommend the hotel for its location and excellent housekeeping, but I hope guest service during checkout can be improved."
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