"I was very impressed with the property and the upgrade I received to a suite. This more than made up for the lack of communication when trying to organise an airport pick up."
"Not only was the pool huge, but there was also a cold pool, a giant Jacuzzi, a steam room, a sauna, a very big gym, children's playground. No need to leave the hotel! I did have a small problem with the a/c in my room at first, but it was fixed very quickly."
"Everything was great the day I arrived there was demonstration so roads were closed sadly wasn't informed before hand so couldn't account for it, usually hotels will send out notifications but when I called them they provided an alternative route unfortunately it still took half my day to get to the hotel.
The room itself was very nice and cosy, great service, an pool was nice and gym was typical."
"It was clean and well maintained but no swimming pool and the ac didn't cool the room the way I needed
I have seizures so a cold room is important.
Other then that staff was amazing and hotel itself is in fact beautiful. It's still worth the experience if they upgrade the ac and have the pool running it would be fantastic
One day I look forward to returning i hope these get fixed because both me and my fiance really enjoyed our stay."
"Not all staff were helpful in getting us a grab or GoCar and pushed Bluebird which does not offer fixed price and has a bad reputation. Why push it when we specifically ask for other rides. They need to listen to the guests."
"It’s an apartment hotel with one or two bedroom apartments
Good location close to Plaza Festival, and Epicentrum
Breakfast is more Indonesian style but has eggs cooked as you ask.
All staff friendly"
"Biggest problem: The lifts weren’t enough to service such a massive tower, every trip in/out took more time than necessary. And the food needs a major improvement. Room service and housekeeping was very slow. Otherwise, the room itself was nice."