大廳

俄亥俄州傑克遜紅屋頂飯店的評分

2 out of 5
俄亥俄州傑克遜紅屋頂飯店
1000 Acy Ave, Jackson, OH

評論

7.4

不錯哦

10 分,有夠讚;510 則評論中有 143 則" "
8 分,不錯哦;510 則評論中有 173 則" "
6 分,一般般;510 則評論中有 95 則" "
4 分,不太好;510 則評論中有 56 則" "
2 分,很糟糕;510 則評論中有 43 則" "

7.6/10

整潔度

8.2/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

7.2/10

環保程度

評論

6/10 一般般

Jo

喜歡:整潔度和員工素質
A beautiful location, we thought an outdoor seating area to enjoy the view would be an enhancement
於 2024 年 5 月住了 1 晚
Carla RediResponse Specialist 於 2024年5月27日回覆
Dear Jo,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jackson, OH. I am glad to read that you were pleased with our location, prompting your 3/5 score. However, you mentioned that an outdoor seating area to enjoy the view would be an enhancement. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Theresa,Surfside Beach

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tianna RediResponse Specialist 於 2024年5月20日回覆
Hello Theresa, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Jackson, OH appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. I'm so glad we earned your perfect rating. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 有夠讚

Junzhong

喜歡:設施服務
The room is very clean
於 2024 年 5 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年5月11日回覆
Thank you for taking a moment to leave a review, Junzhong. The staff and I at the Red Roof Inn Jackson, OH appreciate your 5/5 score following your stay. I am thrilled that you found our room to be very clean. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

6/10 一般般

DONALD

於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月30日回覆
Hello Donald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 一般般

tom

家庭旅遊
喜歡:員工素質
Floors in room were a disaster
於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年4月29日回覆
Dear Tom,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean floor. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 一般般

CINDY

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The heating unit in our room was very noisy and one of the guests were vaping at 5am so the fire alarm went off!!
於 2024 年 4 月住了 1 晚
Kamaria RediResponse Specialist 於 2024年4月21日回覆
Dear Cindy,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance caused by the heating unit and the situation you mentioned regarding the fire alarm. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 很糟糕

Stephen,Warren

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
They gave us a Handicap Room that smelled like pee. I booked in the morning to get a nice room, but didn't. Came in at 10:15 so was very tired
於 2024 年 4 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年4月7日回覆
Hello Stephen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. I am disappointed that your experience did not meet your expectations due to the odor of the room not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Robert

商務旅客, 家庭旅遊
It was nice
於 2024 年 2 月住了 1 晚
Olivia RediResponse Specialist 於 2024年2月29日回覆
Hello Robert, Thank you for telling us about your stay at the Red Roof Inn Jackson, OH. I am glad you enjoyed your experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Shilo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was peaceful
於 2024 年 1 月住了 1 晚
Sharma RediResponse Specialist 於 2024年1月29日回覆
Thank you for taking the time to write about experience at the RED ROOF INN JACKSON OH. Shilo, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our peaceful hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Shilo, and can't wait to see you back at Red Roof soon, where we can continue to offer you a peaceful stay at an affordable price! Sincerely, Red Roof Management

10/10 有夠讚

Suzanne

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Kamaria RediResponse Specialist 於 2023年12月14日回覆
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 有夠讚

Mike

於 2023 年 11 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年12月13日回覆
Thank you for taking a moment to leave a review, Mike. The staff and I at the Red Roof Inn Jackson, OH appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 有夠讚

James

於 2023 年 11 月住了 1 晚
Devorine RediResponse Specialist 於 2023年12月13日回覆
Thanks for sharing this perfect rating, James. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing Red Roof Inn Jackson, OH. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

6/10 一般般

Gordon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Olivia RediResponse Specialist 於 2023年11月17日回覆
Thank you, Gordon, for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 不錯哦

Cody

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
Solid stay.
Staff was friendly, room was mostly clean, warm breakfast. My bed was extremely firm, only complaint. My driveway would probably be softer.
於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月6日回覆
Thank you Cody for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am happy to read our friendly staff, clean rom and warm breakfast bed met your standards. However the uncomfortable bed hindered your experience. At Red Roof, it is our intention to have your confidence in our abilities to eliminate future happenings. Please know that we value you as our guest and appreciated your business with us. Thank you for sharing your feedback. Very truly yours, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 不錯哦

Barbara

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Needs lights
Ok for the cost, 100.40, clean, ok breakfast and coffee and ok breakfast. Nice, helpful staff. Only could it needs more outdoor lighting as it was dark outside and finding to checkin ck
於 2023 年 11 月住了 1 晚
Sharma RediResponse Specialist 於 2023年11月4日回覆
Thank you for taking the time to write about experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. Barbara, it is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about the cost and cleanliness of our hotel, our breakfast to be ok, and all the other kind remarks mentioned. However, you indicated that there should be more outdoor lighting.We appreciate your business, Barbara, and can't wait to see you back at Red Roof soon, so we can have the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 不太好

Douglas

喜歡:員工素質和客房舒適度
不喜歡:整潔度和住宿環境和硬體
You get what you pay for.
The bathroom had flaked paint all over the floor and in the room it looked like it hadn't been used for a long time. There was areas of odd paint likely covering mold. And there were all kinds or holes in the walls that obviously had pictures hung sometime in the past.
於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年11月2日回覆
Dear Douglas,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry that your experience did not meet your expectations due to the cleanliness of the bathroom floor not being up to your standards, the holes in the walls you mentioned, and the other highlighted concern. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 不錯哦

Michael

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel appears older but well maintained. Clean, staff pleasant, room quiet. Would stay again.
於 2023 年 10 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年10月25日回覆
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're pleased to know that you found our location to be convenient due to its cleanliness, pleasant staff and quiet room, however, you indicated that you felt the property was old. We appreciate you bringing this to our attention. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay here at our Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Martin

於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年11月15日回覆
Hello Martin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 不錯哦

Cheryl

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年10月29日回覆
Hello Cheryl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you stay with us again, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 一般般

Theresa

情侶出遊
Our room was clean. Mattress was ok - not spectacular. Breakfast was very minimal.
於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年10月22日回覆
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. I am happy to hear that you found your room to be clean and the mattress to be ok. However, I am sorry our breakfast options were not being up to your standards. As it relates to breakfast, there are restaurants close by.Thank you again for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Barbara

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cleanliness, quiet and easy check in.
於 2023 年 10 月住了 1 晚
Devorine Red Roof Management 於 2023年10月10日回覆
Hi Barbara,I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH. I am happy that you were pleased with our cleanliness and our quietness and to hear that you had a easy check-in. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Elijus

於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年10月30日回覆
Hello Elijus, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 不太好

Bain

情侶出遊, 團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One the rooms had scorch marks on both the sprinkler and the smoke alarm, the same room lacked a door chain for security, and the other room had mold in the bathroom.
於 2023 年 9 月住了 3 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月23日回覆
Dear Bain,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold in the bathroom, scorch marks on the sprinkler and all the other concerns that you highlighted. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your concerns will be taken into consideration. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 有夠讚

Pamela

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於 2023 年 9 月住了 1 晚

8/10 不錯哦

Michael

喜歡:員工素質和客房舒適度
Quick Overnighter on the Road
This was a great overnight stop when we were too tired to drive all the way back home from an all-day festival. Every human I encountered was exceptionally pleasant, friendly and helpful. What I liked, easy on and off the highway, frictionless and friendly check-in, close to place to eat for dinner. Clean room and comfy bed. What could be better - I was in a second floor room and obviously the building has had a roof leak - stains and mold on the ceiling. For breakfast, would have appreciated an option of yogurt - not just sausage biscuits in a microwave, sugary cereal or waffles. But they did have fresh fruit - Yay!
於 2023 年 9 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月23日回覆
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSON OH. Red Roof value you as our guest and welcome your 8/10 score. It's great to know that you had a frictionless, friendly check-in, comfy bed and all the positive comments that you highlighted. However, regarding your comment that there were stains, possible mold on the ceiling and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Josie

情侶出遊
喜歡:員工素質和住宿環境和硬體
Grateful for the cozy, quiet getaway
於 2023 年 9 月住了 2 晚
Carla Red Roof Management 於 2023年9月18日回覆
Dear Josie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jackson, OH. I am glad to read that you were pleased with the your stay. You mentioned that it was it was cozy and quiet, resulting in a 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 一般般

Alexander

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Staff was incredibly kind and helpful! Our room was not as clean as they could have been. Beds and linens were clean, bathroom was clean, but floors and ceilings were very gross and there was mold in the mini fridge. The room also didn't appear to have been dusted in a while either. Overall, it wasn't a bad stay, but likely we would not come here again if we could find other accomodations.
於 2023 年 9 月住了 2 晚
Nishaye RedRoof Management RediResponse Specialist 於 2023年9月19日回覆
Dear Alexander, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Jackson, OH. I'm thrilled to see that you loved the cleanliness of the bathroom and the friendliness of our staff, prompting your 3/5 score. However, I was bit saddened to see that your stay fell short of your expectations due to the possible mold and the lack of cleanliness of the room. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that our Red Roof team value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Seth Adam

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Renea

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay.
於 2023 年 9 月住了 1 晚
Carla Red Roof Management 於 2023年9月17日回覆
Dear Renea,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jackson, OH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 不錯哦

Melanie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Devorine Red Roof Management 於 2023年9月16日回覆
Hi Melanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 一般般

Terence

於 2023 年 9 月住了 1 晚
Devorine RediResponse Specialist 於 2023年9月14日回覆
Thank you for rating your recent stay, Terence. Red Roof values you as our guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Jackson, OH. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

8/10 不錯哦

Jeff

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay for the NEPG. 12 minutes away and fair prices. Good breakfast options and pet friendly.
於 2023 年 9 月住了 2 晚
Devorine RediResponse Specialist 於 2023年9月12日回覆
I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH, Jeff. I am thrilled that you were pleased with our breakfast menu and our pet friendly policy. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 不太好

Noah

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
When I arrived, the room was dirty. The floor was sticky with a spill that hadn't been cleaned. There were crumbs and dirty papers on the desk and dirt on all of the bathroom surfaces.
於 2023 年 8 月住了 2 晚
Oniel Rediresponse Specialist 於 2023年9月7日回覆
Hi Noah,Thank you for taking the time to write a review of your stay at the Red Roof Inn Jackson, OH. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room cleanliness, please accept our most sincere apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 不錯哦

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Neighborhood sentiment about property and normal occupancy was not favorable.
於 2023 年 9 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年9月7日回覆
Hello Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Jackson, OH. We are sorry you had a less than satisfactory experience, prompting your 4/5 rating. It saddens me to read that you weren't pleased with our neighborhood, our apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 有夠讚

Marsha

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Sharma RediResponse Specialist 於 2023年8月15日回覆
Hello Marsha,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN JACKSON OH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 不太好

Heather

不喜歡:員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年8月4日回覆
Dear Heather, We at the RED ROOF INN JACKSON OH are saddened to have earned your low scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯哦

Tim

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年8月3日回覆
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 不太好

Jennifer

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年8月1日回覆
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Kerry-Lee RediResponse Specialist

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was ok. Had trouble accessi n g wifi. Breakfast bar leaves a lot to de desired.
於 2023 年 7 月住了 1 晚
Sharma RediResponse Specialist 於 2023年7月24日回覆
Dear Valued Guest,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSON OH. It's great to hear that you found your visit to be ok. However, I am sorry you had difficulties accessing the Wi-Fi and the breakfast bar was not being up to your standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 不太好

Deborah

家庭旅遊
不喜歡:住宿環境和硬體
No swimming pool, broken vacant cars sitting in the parking lot, not much offered in their free continental breakfast, poor gym, etc.
於 2023 年 7 月住了 1 晚
Nishaye RediResponse Specialist 於 2023年7月14日回覆
Dear Deborah, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Jackson, OH. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that yours was than ideal. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度
Good for cars with trailers …
Check in staff was ok. Didn’t mention any amenities other than WiFi password on key holder. Ice maker broken and when asked where another was, the response was “oh it’s not working again? That is the only one”. Vending snack machine upstairs is empty with a note directing you to see downstairs Pepsi machine (did not see what snacks are in Pepsi vending) Room upon arrival was OK. The floor is a type of faux wood linoleum (?) and was sticky. The a/c was on but room has musty smell walls have chips, small holes and scuff marks. Refrigerator is in room but did not use. Can hear it humming but was too tired for it to prevent me from sleeping this time. Bed was comfortable Bath toilet is very low making it hard for adults to use. The tub has a bar that I had to hold on to to avoid sliding. Not sure if it was just slippery from oils used but tub seemed slight angled? Overall room was clean. Sink has a 4 side light and I didn’t use the hair dryer or iron/ironing board. Did not use WiFi or tv so can’t speak on that. Few people staying on this night but was quiet in my area. Parking good for pulling a trailer. If they were full I don’t know if that might be a concern but large area next to parking where trucks/trailers so I was able to get in and out. No pets allowed which would normally have made me skip this place since I travel with my dog 95% of the time. Also the elevator makes creaky noises and shutters. I’ll be taking the stairs down when I leave.
Short toilet
於 2023 年 7 月住了 1 晚
Sharma RediResponse Specialist 於 2023年7月9日回覆
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. It's great to hear that you found our front desk staff to be ok, the bed to be comfortable, your room to be ok and overall clean, and the parking to be good. However, I am sorry for any inconvenience caused due to the broken ice maker you mentioned, the empty vending machine, cleanliness of the floor not being up to your standards, the odor you described, and the other highlighted concerns. Pertaining to pets, this hotel adheres to a strict one pet per room policy. I have shared your comments with management to address your concerns.In the future, should you stay with us again, feel free to contact the front desk to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Terence

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fine accommodations
The stay was fine. The room was clean and everything was functioning.
於 2023 年 6 月住了 2 晚
Devorine RediResponse Specialist 於 2023年7月5日回覆
Hi Terrence,I appreciate your comments regarding your recent stay at the Red Roof Inn Jackson, OH. I am thrilled to hear that your stay was fine, the room was clean and everything was functioning. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 有夠讚

Paul,Jacksonville

喜歡:整潔度、員工素質和住宿環境和硬體
Room was very clean and everything appeared to be new. Definitely would recommend.
於 2023 年 6 月住了 1 晚
Sharma RediResponse Specialist 於 2023年7月4日回覆
Hello Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. I am happy to read your comments regarding you found your room to be very clean and everything to be newly updated, and your likeliness to recommend prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 一般般

Darlene,Myrtle Beach

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Bathroom had a dirty washcloth left from previous guest. The TV didn't work unless you paid for premium channels. Breakfast was very skimpy.
於 2023 年 6 月住了 3 晚
Sharma RediResponse Specialist 於 2023年7月4日回覆
Dear Darlene,Thank you for taking the time to tell us about your experience at the RED ROOF INN JACKSON OH. I am sorry your stay fell short of your expectations due to the situation you mentioned regarding the bathroom, our breakfast options not being to your liking, and the other highlighted concern.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 一般般

Susan

家庭旅遊
Ok for quick stay
This hotel is ok for an quick overnight stay. It was fairly clean and easy to get to off the highway. Not great or excellent but ok.
於 2023 年 6 月住了 1 晚
Sharma RediResponse Specialist 於 2023年7月3日回覆
Hello Susan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSON OH. It's great to hear that our hotel met your needs, you found it to be clean, and easily accessible off the highway prompting your 3/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

Michael

喜歡:整潔度和員工素質
Stay there twice. On the way to the college World Series one night and back home after the trip.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Edwinna

於 2023 年 4 月住了 1 晚
Carla Red Roof Managemen 於 2023年7月19日回覆
Hi Edwinna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 一般般

Janet or John

喜歡:員工素質、住宿環境和硬體和客房舒適度
不喜歡:整潔度
於 2023 年 6 月住了 3 晚
Recordo Rediresponse Specialist 於 2023年8月3日回覆
Hello Janet, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSON OH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 不錯哦

DOUGLAS

於 2023 年 6 月住了 1 晚
Carla Red Roof Management 於 2023年7月19日回覆
Hi Douglas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jackson, OH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist