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"We had a fantastic experience at this traditional Japanese ryokan in Shuzenji Onsen, said to be over 400 years old. Despite its age, the facilities and rooms were spotlessly clean and well maintained. We booked two suites, each with its own private onsen, which was perfect for relaxing. Each suite can fit up to four guests, making it great for families or groups. The staff were incredibly kind and attentive. We accidentally left a cell phone behind, and they quickly arranged to ship it to our next hotel—a level of service we truly appreciated. The property offers one public onsen and one private onsen. The shared spaces are a bit small, and the private onsen is first-come, first-served with no reservation system, which may be inconvenient for some. Since our suites had private baths, this wasn’t an issue for us. A fun highlight: the ryokan has three small self-service cafés with complimentary drinks, popsicles, and ice cream, plus a late-night free ramen bar at 10 PM. Such a unique and enjoyable touch! Meals were excellent. The kaiseki dinner was beautifully prepared, and breakfast offered Western or Japanese options. Their Western-style breakfast tasted better than many we’ve had back home in the US. There is also a charming kimono rental shop next door. We recommend renting here rather than in Kyoto or Tokyo—it's less crowded and offers stunning photo spots with bamboo forests, a riverside bridge, and nearby temples. We highly recommend this ryokan."

"Clean facility and friendly hotel staff."

"Enjoyed the great view and the onsen! "

"Just clean peaceful,"

"It was an incredible experience. Traditional Japanese room, very clean with a view to the mountains. The staff were extremely kind and polite and the buffet food was great. The hotel is also located very close to the main attractions in Shuzenji so everything is walking distance. Also very close to amazing cafes and restaurants like honohono cafe. You can also take a bus and go to Mihama Beach to see Mt Fuji! Would come here again, 10/10. "

"Great place, dog friendly, "

"The rooms are absolutely amazing and unbelievably beautiful. The staff was incredibly nice and helpful. The breakfast was very nice and traditional. They also provided traditional robes, socks, and sandals to wear to breakfast. There is not a lot of dining options around or much to do. If you have time, take a taxi to the bel-air park. I will definitely visit again. "

"The staff were so helpful and friendly. The room was one of the best we have stayed in during our 6 weeks in Japan."

"The staff was amazing! They went out of their way to make sure everything was perfect!"