"Relatively expensive but exclusive hotel, served well with local water bus and hotel private water bus to city centre. We had access to a special executive lounge area where snacks were provided inclusive of the room charge. The food on offer around 3pm was very disappointing, just a few dried crispy snacks with some sodas. It was nit clear how to use the facility which was unstaffed apart from an occasional visit from a staff member to clear tables. I would expect much more of such an upmarket hotel.
Breakfast on the other hand was amazing, with a lovely choice of hot and cold food. Staff were welcoming and helpful, especially Elisa (apologies if I have your name wrong) who was very attentive and thoughtful about her approach to guests. Thank you!"
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