外觀

亨茨維爾麥迪遜伍德斯普林套房飯店的評分

2.5 out of 5
亨茨維爾麥迪遜伍德斯普林套房飯店
120 Brazelton Circle, Madison, AL

評論

6.0
10 分,有夠讚;192 則評論中有 42 則" "
8 分,不錯哦;192 則評論中有 32 則" "
6 分,一般般;192 則評論中有 44 則" "
4 分,不太好;192 則評論中有 25 則" "
2 分,很糟糕;192 則評論中有 49 則" "

6.2/10

整潔度

7.0/10

員工素質

5.0/10

設施服務

6.0/10

住宿環境和硬體

6.2/10

環保程度

評論

10/10 有夠讚

Daniel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 5 月住了 4 晚
Tiffany 於 2024年5月14日回覆
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 不錯哦

Chaddrick

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚
Tiffany 於 2024年5月14日回覆
Dear Chaddrick,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 不錯哦

Crystal

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
The front desk personnel was kind, concise and assertive. The room was relatively clean...except hair found in the tub.
於 2024 年 5 月住了 1 晚
Tiffany 於 2024年5月9日回覆
Dear Crystal,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the bathtub. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

10/10 有夠讚

Tonya

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tiffany 於 2024年5月6日回覆
Dear Tonya,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued!!Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 不錯哦

John

喜歡:整潔度、員工素質和住宿環境和硬體
The check in was quick
於 2024 年 4 月住了 1 晚
Tiffany 於 2024年4月29日回覆
Dear John,Thank you for your review. It is greatly appreciated! Should you need any assistance during your stay, please do not hesitate to reach out to us. Again, thank you for a great review!Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Aylene

於 2024 年 4 月住了 3 晚
Tiffany 於 2024年5月14日回覆
Dear Aylene,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thanks,Tiffany L GarthGeneral Manager

4/10 不太好

Joshua

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Property was unclean and had an unpleasant oder.
於 2024 年 4 月住了 2 晚
Tiffany 於 2024年4月24日回覆
Dear Joshua,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

2/10 很糟糕

Arturo

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Tiffany 於 2024年4月17日回覆
Dear Arturo, Thank you for your review! I apologize for failing to exceed your expectations. Your comments will be shared with the team. Again, I apologize that your stay was not enjoyable. Sincerely, Tiffany L GarthGeneral Manager

10/10 有夠讚

Aylene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Tiffany 於 2024年4月15日回覆
Dear Aylene,We appreciate you as a guest! Thank you for this great review! We are so happy you had a wonderful stay! Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Aylene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Tiffany 於 2024年4月14日回覆
Dear Aylene,Thank you so much for a wonderful review! We appreciate the review from such a lovely guest as yourself. Thanks so much! We hope that your travels bring you back to the area!Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Aylene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Tiffany 於 2024年4月1日回覆
Dear Aylene,Thank you so much for such a wonderful review! We value you and appreciate you choosing to lodge with us.8Sincerely,Tiffany L GarthGeneral Manager

2/10 很糟糕

Anthony

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Water was not warm or hot when showering,it smells terrible in the hall ways and found a cockroach in my room and toilet seat was broken and nasty stains
於 2024 年 3 月住了 11 晚
Tiffany 於 2024年3月30日回覆
Dear Anthony,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the hot water, smell, and pest on your recent visit. I have shared your feedback with my staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Thanks,Tiffany L GarthGeneral Manager

10/10 有夠讚

Aylene

於 2024 年 3 月住了 1 晚
Tiffany 於 2024年3月29日回覆
Dear Aylene,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need any assistance during your stay, please feel free to contact us. Sincerely,Tiffany L GarthGeneral Manager

6/10 一般般

Erika ILEEN,Houston

喜歡:員工素質和住宿環境和硬體
The room was quiet and spacious, and the bed comfortable. The room only lacked blackout curtains for nighttime lights.
於 2024 年 3 月住了 3 晚
Tiffany 於 2024年3月18日回覆
Dear Erika ILEEN,Thank you for taking the time to complete our online survey regarding your recent stay!We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback!Your loyalty is important to us. Please visit us again soon!Sincerely,Tiffany L. GarthGeneral Manager

10/10 有夠讚

Nakisha

不喜歡:整潔度、員工素質和住宿環境和硬體
Have roaches, carpet smell like dog piss.
於 2024 年 2 月住了 7 晚
Tiffany 於 2024年3月8日回覆
Dear Nakisha,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

2/10 很糟糕

Theary

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Book at your own risk
First red flag was walking up to the door and a woman who was staying there told me to get my money back because they haven’t had hot water for a couple weeks, roaches and it was dirty. I still wanted to give the place a chance since we drive 6 hrs was pretty exhausted and it was getting late. Checking in went well until we asked if we can take a look at the room. She didn’t want to but she let us check it out anyways. We proceeded to go look at the room. We took a few steps and turn on the light and it was filthy! The fridge was so rusty! The floors sticky the lights barely wanted to stay on. It kinda reminded me of the movie hostel. We’re also traveling with our puppy and ain’t no way I was going to put our baby in that room. We didn’t stay. The clerk told us we’ll be paying for a night even though we left but Hotel.com got our money back! Thanks!
於 2024 年 2 月住了 3 晚
Tiffany 於 2024年2月11日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

8/10 不錯哦

Terri,Huntsville

喜歡:整潔度和員工素質
N/A
於 2023 年 12 月住了 7 晚
Tiffany 於 2024年2月11日回覆
Dear Terri,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Vicki

於 2024 年 1 月住了 7 晚
Tiffany 於 2024年1月30日回覆
Dear Vicki,Thank you so much for your review! It is greatly appreciated! Guests like you always make our day! We hope your travels bring you back to the area!Thanks,Tiffany L GarthGeneral Manager

2/10 很糟糕

Mario

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
Place was dirty and had roaches
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月17日回覆
Thanks for your feedback, Mario. We have shared your comments with our teams to ensure they are addressed.

8/10 不錯哦

Sean

喜歡:員工素質
於 2023 年 12 月住了 2 晚
Tiffany 於 2024年2月4日回覆
Dear Sean,Thank you for a wonderful review! We appreciate your kindness! We hope that your travels bring you back to the area.Best Regards,Tiffany L GarthGeneral Manager

4/10 不太好

Aubry

寵物同遊
喜歡:員工素質
不喜歡:整潔度和設施服務
I travel a lot and know about the sexual predator database check. But I had never been told straight up by the desk lady that my name would be checked. Maybe its an Alabama thing, or maybe its happened at this place. I dunno. Besides that weird intro, all the rooms had kitchenets but no coffee maker. And seeing bug traps in random corners was also not great. But I didnt see any bugs, so that's good that the traps arent necessary. Listen, I just wanted an enclosed space with a locking door. And thats exactly what I got and not a single thing more.
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2024年1月17日回覆
Thanks for the feedback Aubry, we certainly appreciate it. We are overly proactive to prevent this from ever happening at our properties, therefore all registered guests are verified.

2/10 很糟糕

Shannon

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was dirty, still had previous occupants trash in trash cans, bed was made so I hope it was changed… walls very thin…
於 2023 年 12 月住了 2 晚
Tiffany 於 2023年12月26日回覆
Dear Shannon,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 很糟糕

Zahkeal

不喜歡:整潔度和住宿環境和硬體
Power went out an we ain get a discount
於 2023 年 12 月住了 1 晚
Tiffany 於 2023年12月11日回覆
Dear Zahkeal,Thank you for your review. It is greatly appreciated. I understand the frustration with the power going out in this area due to a storm. However, this was an issue beyond our control. We hope that your travels bring you back to the area.Thanks,Tiffany L GarthGeneral Manager

8/10 不錯哦

Robert

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
4 out 5; good not great; best for solo/business
Overall 4 stars. Decent budget stay for a solo business trip for a week. Area was okay, well illuminated, right next to an Extended Stay, and across from a Walmart. The building was modern-ish with cameras, and everything works that's supposed to. It was probably renovated in the last few years, but you can also tell where they tried to save money, for example old, broken door trim in the bathroom, which a modern hotel wouldn't have that. The biggest downside are the walls/floors are thin, and you can hear everything above and next to you, and it's amplified louder because the rooms have hardwood floors instead of carpet to help muffle the noise. If you're a light sleeper, beware, I'd look elsewhere. Lastly, the smell in the hallways was bearable, but because they have both smoking and non-smoking rooms in the building, you can can easily notice walking in the hallway the smell of smoke from other rooms, and it wasn't always tobacco. Thankfully once you're inside your own room, I couldn't notice any smell. If you're sensitive to any smoke smell, beware, I'd recommend finding somewhere else. Wouldn't recommend for couples or families. Really best suited for individuals and business travelers on extended trips on a budget. Overall, it was fine, and it got the job done for my needs. If they could work on some of the things mentioned above, then it could easily be a 5/5 budget stay for extended solo or business people.
於 2023 年 12 月住了 5 晚
Tiffany 於 2023年12月11日回覆
Dear Mr. Smith,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out!We hope to see you again soon. Sincerely,Tiffany L. GarthGeneral Manager

2/10 很糟糕

Anna

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The staff was great but, this was by far the worst hotel I’ve ever attempted to stay at. This hotel has roaches. There was a rusted refrigerator in our room and the kitchen area was not clean. Do your research before you book. These prices are low low for a reason.
於 2023 年 11 月住了 1 晚
Tiffany 於 2023年11月29日回覆
Dear Anna,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

2/10 很糟糕

Ratheesh

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s very pathetic
於 2023 年 11 月住了 1 晚
Tiffany 於 2023年11月29日回覆
Dear Ratheesh,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

2/10 很糟糕

Lori

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The filters in the heater was stopped up. Sink was full of dust. Refrigerator had moldy food in it
於 2023 年 11 月住了 1 晚
Tiffany 於 2023年11月29日回覆
Dear Lori,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

10/10 有夠讚

Keith

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2023 年 11 月住了 7 晚
Tiffany 於 2023年11月29日回覆
Dear Keith,Thank you for such a wonderful review! It is greatly appreciated! We hope your travels bring you back to the area soon.Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Keith

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 7 晚
Tiffany 於 2023年11月29日回覆
THANK YOU FOR SUCH A WONDERFUL REVIEW!!

10/10 有夠讚

Laura

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Tiffany 於 2023年11月12日回覆
Dear Laura,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, General ManagerTiffany L. Garth

6/10 一般般

Eric

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Lack of sleep
The floor I was on was very loud until the early morning hours. I can hear people talking and slamming of doors.
於 2023 年 11 月住了 1 晚
Tiffany 於 2023年11月12日回覆
Dear Eric,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 很糟糕

Chanelle

於 2023 年 10 月住了 7 晚
Tiffany 於 2023年11月12日回覆
Dear Chanelle,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 一般般

Marvin

不喜歡:住宿環境和硬體
Average
於 2023 年 10 月住了 1 晚
Tiffany 於 2023年11月12日回覆
Dear Marvin,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 有夠讚

Daron

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
will stay here again!
於 2023 年 9 月住了 3 晚
Tiffany 於 2023年10月16日回覆
Dear Daron, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, General ManagerTiffany L. Garth

10/10 有夠讚

Cortez,Huntsville

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good place
於 2023 年 10 月住了 1 晚
Tiffany 於 2023年10月16日回覆
Dear Cortez, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 很糟糕

heidi

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Tiffany 於 2023年10月16日回覆
Dear Heidi, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 有夠讚

Antwan

於 2023 年 9 月住了 1 晚
Tiffany 於 2023年10月16日回覆
Dear Antwan, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 很糟糕

steven

商務旅客
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Baby cockroach in my room as soon as I arrived. No lamp in the room, only overhead lights. Tv remote didn't work. Bed was comfortable
於 2023 年 9 月住了 1 晚
Tiffany 於 2023年10月16日回覆
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 有夠讚

Cortez,Huntsville

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 9 月住了 2 晚
Tiffany 於 2023年10月16日回覆
Thank you for your review! It is greatly appreciated! Sincerely,Tiffany L GarthGeneral Manager

10/10 有夠讚

Neketha

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great costumer service
It was warming stay
於 2023 年 9 月住了 2 晚
Tiffany 於 2023年10月16日回覆
Dear Neketha, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 有夠讚

Laura

於 2023 年 9 月住了 2 晚
Tiffany 於 2023年10月16日回覆
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 不太好

David

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Poor installation , bad AC on rooms , dirty hallways , dirty parking lot. They don’t have staff , I won’t stay in here no more.
於 2023 年 8 月住了 7 晚
Tiffany 於 2023年10月16日回覆
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 有夠讚

George

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great room
於 2023 年 8 月住了 14 晚
Tiffany 於 2023年10月16日回覆
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 不太好

Cherniqua

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 9 月住了 2 晚
Tiffany 於 2023年10月16日回覆
Dear Cherniqua, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 一般般

kierra

喜歡:員工素質
It’s cool
於 2023 年 8 月住了 1 晚
Tiffany 於 2023年10月16日回覆
Dear Kierra, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 一般般

Deval

商務旅客, 家庭旅遊
喜歡:員工素質
The close property was conveniently located. The inside needs updating.
於 2023 年 8 月住了 7 晚
Tiffany 於 2023年10月16日回覆
Dear Deval, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 很糟糕

Michael

於 2023 年 8 月住了 1 晚
Tiffany 於 2023年9月24日回覆
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 一般般

Grace

於 2023 年 8 月住了 1 晚
Tiffany 於 2023年9月24日回覆
Dear Grace,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

4/10 不太好

Joshua

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Staff was awesome. It’s a shame the company doesn’t seem to reflect that in their hotel standards. Rundown broken alliances and bathrooms. It’s a shame when you feel like you should be paying by the hour when you stay there.
於 2023 年 7 月住了 3 晚
Tiffany 於 2023年8月10日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the appliances and bathroom. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

4/10 不太好

Joshua

商務旅客
Shower water wouldn't turn off and the room had roaches
於 2023 年 7 月住了 2 晚
Hotel Manager 於 2023年8月16日回覆
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised. Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems. We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable. Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.