2/10 很糟糕
Wade
家庭旅遊
2024年5月23日
不喜歡：員工素質和住宿環境和硬體
Computer system broken therefore no room keys; had to be escorted to room each time to gain entry. Receptionist and all other staff were new. She could not explain incidental charges for $40. On check out she and the hotel manager refused to give me a hard copy of the zero balance receipt until I threw a fit. I never did get a receipt that showed the actual charges to my credit card. The computer system has been down for over two weeks, the pancake machine was broken, there was a tripping hazard at the front walk that had gone unprepared. A young front desk clerk shared with me that he had been on duty 10 hours with no one to relieve him; there was no other staff in the whole facility. He said he was alone and that he stayed because there was no one else to let people into their rooms. Close this motel immediately and try to salvage the good Residence Inn name. W. Kirstein
Wade
於 2024 年 5 月住了 2 晚