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廣島麗嘉皇家飯店的評分

4 out of 5
廣島麗嘉皇家飯店
6-78 Motomachi, Naka-ku, Hiroshima, Hiroshima-ken

評論

8.8

有夠讚

10 分，有夠讚；1590 則評論中有 932 則" "
8 分，不錯哦；1590 則評論中有 447 則" "
6 分，一般般；1590 則評論中有 133 則" "
4 分，不太好；1590 則評論中有 56 則" "
2 分，很糟糕；1590 則評論中有 22 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

YING-CHEN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
洗衣烘乾機有限時間，晚上很多人使用排隊也來不及，被迫要去1公里以外地方洗衣服。
於 2024 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
員工服務態度有禮，房間整潔度滿意
員工服務態度有禮，房間整潔度滿意 地點方便
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Hui chun

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Kwan Wah

於 2023 年 9 月住了 2 晚

8/10 不錯哦

YUK YIN

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
滿懷希望入住此酒店，我預約了3人房間(雖然我只有2人) ，是應該有梳化床的那種，但給我是一間只有2張雙人床的那款，房間雖也頗大，但跟我預期的有些微落差，另外也期望窗外風景，但給我的是SOGO 的馬路景色。可能用Expedia訂的就是不似預期。但還好是員工的態度良好，房間也算整潔，早餐還算豐富。交通方面呢，要每天早上乘搭地面。電車到廣島駅再轉乘JR或新幹線，真的是不太方便廣島駅旁也有其他酒店，可能這些會方便啲
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Meng Chia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間設施較老舊，房間夠大且地理位置非常好，交通超級方便
於 2023 年 8 月住了 3 晚

8/10 不錯哦

Yi-Ming

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通便利。房間算整潔，但是棉被潮濕感有點重。
於 2023 年 8 月住了 3 晚

10/10 有夠讚

POLSION

於 2023 年 7 月住了 3 晚

8/10 不錯哦

Chi Yuen calvin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚

4/10 不太好

真實旅客

團體旅遊
不喜歡：員工素質和住宿環境和硬體
處理應變不足
設備老化,廁所坐廁去水壞, 凌晨沒有技工處理 ,客戶服務反應慢 ,我們提出建議, 整件事處理得很差 自助早餐人數過多, 安排不足, 9點排隊,九點半才可入座 ,條龍都仲好長 ,我哋食到十點已經被催促 , 之前自助餐食品填補速度慢, 咖啡機没咖啡
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Sin Man

喜歡：整潔度、員工素質和住宿環境和硬體
The room is big and the wifi is excellent!
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Jian-Cheng

於 2023 年 1 月住了 5 晚

10/10 有夠讚

Chu-I

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚

10/10 有夠讚

YIYU

於 2023 年 1 月住了 4 晚

10/10 有夠讚

CHENG PEI

於 2022 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Well located, very nice view, big room and clean, but a bit old, very poor WiFi.
於 2022 年 11 月住了 3 晚

8/10 不錯哦

Atsuhisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
立地条件がよくとても便利。スタッフのサービスも申し分なし。
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Tomomi

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
スタッフの方の対応が良かったです。さすが老舗のホテルで、落ち着いた雰囲気で部屋もきちんと清掃され気持ちよくゆっくりと過ごせました。交通の便もよくまた利用させていただきます。
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Katsumi

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
特に良かった点は観光スポットから非常に近いこと。
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Hunter

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I can not even begin to explain how much my group loved this place. We all wish that we had booked a longer stay in the area at this hotel. 10/10 stay. This is the prime location in Hiroshima as well as connected to a large shopping area. I definitely recommend staying here.
於 2024 年 5 月住了 2 晚
Customer Service Manager 於 2024年5月4日回覆
Dear Hunter,First, thank you for taking the time to leave us your valuable comments. We are delighted that your stay with us was an enjoyable one. All of our staff will continue to do everything we can to maintain the high levels of service you have mentioned in your comments, and provide all of our guests with a most enjoyable stay. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely,

10/10 有夠讚

megumi

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ホテルもサービスもスタッフさんも すごくよかったです！ 初めての広島旅行でしたが また来たいと思いました‼︎
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Ueda

家庭旅遊
食事や観光スポットへのアクセスがとても良く、大変満足でした。
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Consuelo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent locatio, very close to Hiroshima park,
於 2024 年 4 月住了 4 晚
Customer Service Manager 於 2024年4月30日回覆
Dear Consuelo,Thank you for taking the time to leave us your valuable comments. We are delighted that the location of the hotel was satisfactory. All of our staff will continue to do everything we can to provide all of our guests with an enjoyable stay. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely,

10/10 有夠讚

Yasuyo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
綺麗で快適でした。 ロケーションもとてもよく 原爆ドームまだ歩いていけます。
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Anna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous hotel and within walking distance to all the sights. We arrived early and they held our luggage for us until we were ready to check in later that afternoon
於 2024 年 4 月住了 1 晚
Customer Service Manager 於 2024年4月24日回覆
Dear Anna,Thank you for taking the time to leave us your valuable comments. We are glad to hear that your stay with us was an enjoyable one. We will continue to do everything we can to provide all of our guests with a most comfortable stay. We hope we will have the chance to welcome you to our hotel again in the future. Sincerely,

10/10 有夠讚

Zach

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay here. The hotel was luxurious and immaculate. Staff was super helpful and the room was enormous. Perfectly walkable to many of the major sites and only 10 minutes away from the train station. We intend to return to Hiroshima and definitely plan to stay here again.
於 2024 年 4 月住了 1 晚
Customer Service Manager 於 2024年4月24日回覆
Dear Zach,Thank you for taking the time to leave us your valuable comments. We are delighted that your stay with us was an enjoyable one, and pleased that the service provide by our staff was satisfactory. All of our staff will continue to strive to maintain all of the levels of service and quality that all of our guests have come to expect. We hope we will have the chance to welcome you to the RIHGA Royal Hotel Hiroshima again in the future. Sincerely,

8/10 不錯哦

Wendy

團體旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Our rooms had a lovely view towards Hiroshima Castle. The bathrooms could use a reno; tile is dated and looks worn. The hotel is within walking distance of the Atomic Bomb dome, the Peace museum, Hiroshima Castle, and the museum of Art. The ferry terminal to Miyajima Island is also close by.
於 2024 年 4 月住了 1 晚
Customer Service Manager 於 2024年4月17日回覆
Dear Wendy,First, thank you for taking the time to leave us your valuable comments. We are happy to hear that the location of the hotel, and the view were satisfactory. Thank you for the feedback on the decor in the bathrooms. We will continue to do everything we can to provide our guests with a comfortable stay. We hope we will have the chance to welcome you to our hotel again in the future. Sincerely,

6/10 一般般

Monika

團體旅遊
喜歡：員工素質
Great location. Hiroshima castle and Atomic bomb dome and museum are a 5 minute walk from hotel. Lobby of hotel looks impressive but rooms and bathroom very dated. We were on the 22nd floor and had a wonderful view facing the castle.
於 2024 年 4 月住了 1 晚
Customer Service Manager 於 2024年4月17日回覆
Dear Monika,Thank you for taking the time to leave us your valuable comments. We are pleased that the location of the hotel, and the view from the room were satisfactory. Thank you for the feedback on the decor in the rooms. We will continue to strive to do everything we can to provide all of our guests with a most enjoyable stay. We hope we will have the chance to welcome you to our hotel again in the future. Sincerely,

10/10 有夠讚

Onji

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
フロントやレストラン等のスタッフの方、とてもフレンドリーで堅苦し過ぎず感じ良くて楽しいホテルライフを過ごさせていただきました。
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Minoru

喜歡：整潔度、員工素質和住宿環境和硬體
また行きたいです。
於 2024 年 3 月住了 2 晚

10/10 有夠讚

ameda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

6/10 一般般

Mariana

喜歡：整潔度
不喜歡：員工素質
Staff including front desk didn't speak English, although they tried to be helpful. The interior was very dated but everything was clean and worked. It definitely wasn't a 4-star hotel and service.
於 2024 年 4 月住了 3 晚
Customer Service Manager 於 2024年4月17日回覆
Dear Mariana,Thank you for taking the time to leave us your valuable comments. We regret that your stay with us was not an enjoyable one. Thank you for the feedback on the check in process, and the decor of the hotel. We will continue to do all that we can to provide all of our guests with a most comfortable stay. We wish you all the best in your future travels. Sincerely,

10/10 有夠讚

Takashi

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
スタッフ、施設、立地など全てにおいて最高のホテルでした。 今回の旅行でホテルを三か所利用しましたが、特にホテルスタッフの親切・丁寧さ、また他の宿泊者（全く面識のない方々）のマナーの良さなど素晴らしいと思います。
於 2024 年 3 月住了 1 晚

10/10 有夠讚

hirotaka

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
さすがスタッフさんの対応が気持ち良かったです。説明も笑顔でとても丁寧です。 外国人観光客の宿泊利用が多いホテルのようです。国際色豊かなホテルの雰囲気がまた何とも言えず素敵でした。
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jessica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Hiroki

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Priti

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great hotel, good location for many sites such as the peace museum.
於 2024 年 3 月住了 1 晚
Customer Service Manager 於 2024年4月2日回覆
Dear Priti,Thank you for taking the time to leave us your valuable comments. We are delighted that the location of the hotel, and the hotel itself were satisfactory. We will continue to strive to be a hotel loved by all of our guests. We hope we will have the chance to welcome you to our hotel again in the future.Sincerely,

10/10 有夠讚

yuki

素敵な時をありがとうございました。
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Nobukazu

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
総じて良い印象だけど、チェックインの時に 混雑しているのに、受付窓口を臨機応変に増やす などの対応がなかったのは残念。人は十分に 配置されていたように見えましたが？
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would highly recommend the Rihga Royal Hotel in Hiroshima. I stayed there from March 16-18 on a recent visit to Japan. The hotel and all its facilities look just like its photos. My room was quite large with a fabulous view of the city of Hiroshima and the A- Dome. It is within walking distance of the A-Dome, Peace Park, and Hiroshima Museum. There is a ferry to Miyajima Island within walking distance of this hotel which is very convenient if you plan on a day there. Note that this ferry is not the one that honors the JR pass. There are convenience stores and plenty of other shopping close by. The breakfast includes both Western and Japanese food and is highly recommended. I would definitely stay in this hotel again should I be visiting the area.
於 2024 年 3 月住了 2 晚
Customer Service Manager 於 2024年3月30日回覆
Dear Mary,Thank you for choosing to stay with us at the RIHGA Royal Hotel Hiroshima. We are very happy to hear that you were satisfied with your stay. We will continue to strive to provide each of our guests with the most pleasant stay possible. We hope we will have the opportunity to welcome you to our hotel again in the future.Sincerely,

10/10 有夠讚

Gary，Irvine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is located very close to the museum and castle. It is very comfortable and has a nice bar and restaraunt with a grand view. We were each given a complimatary drink ticket for the bar. It was wonderful to sip a drink and look out at the magnificent view after running around all day. There are two breakfast dining rooms that were comfortable and served a large variety of foods. I would definetly stay here again.
於 2024 年 3 月住了 2 晚
Customer Service Manager 於 2024年3月30日回覆
Dear Gary,First, thank you for taking the time to leave us your valuable comments. We would like to continue doing everything we can to be a hotel loved by all of our guests. All of our staff hope that you would choose to stay with us again in the future.Sincerely,

10/10 有夠讚

Juana

喜歡：整潔度、員工素質和住宿環境和硬體
Great experience
於 2024 年 3 月住了 1 晚
Customer Service Manager 於 2024年3月27日回覆
Dear Juana,Thank you for choosing to stay with us. We are very happy to hear that you were satisfied with your stay. We will continue to strive to provide each of our guests with the most pleasant stay possible. We look forward to seeing you again some day.Sincerely,

10/10 有夠讚

YOKO

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
期待以上でした。 お部屋は清潔で、朝食は種類が豊富で大変美味しく、フロントの方も親切でした。
於 2024 年 3 月住了 1 晚

10/10 有夠讚

MIWAKO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
受験で利用しました。 ゆっくりできてとても良かったです
於 2024 年 2 月住了 2 晚

6/10 一般般

Tatsuya，Atlanta

家庭旅遊
喜歡：整潔度
タクシーで到着した際のドアボーイから、レセプション、最上階のバーでの対応まで、スタッフの数は多いのに、ゲストへの配慮が欠けているな。と感じました。
於 2024 年 3 月住了 1 晚
リーガロイヤルホテル広島　お客様サービス担当支配人 於 2024年4月3日回覆
Tatsuya様この度はリーガロイヤルホテル広島にご滞在いただき、誠にありがとうございます。また、今回のご滞在に関しますご感想をお寄せいただき、重ねて御礼を申しあげます。この度は、ご期待にお応え出来ていない部分がございましたこと、申し訳ございませんでした。頂戴いたしました貴重なご意見は、担当部門長に報告し、今後このようなことがないよう、従業員への指導を徹底して改善に努めてまいります。今後ともお客様の声を第一として、サービスの更なる向上にスタッフ一同、誠心誠意努めてまいる所存でございます。リーガロイヤルホテル広島スタッフ一同、Tatsuya様のまたのお越しを心よりお待ち申しあげます。

8/10 不錯哦

??

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

6/10 一般般

???

於 2024 年 3 月住了 1 晚

6/10 一般般

Corey

喜歡：員工素質
Hotel is affordable and is located centrally. Beautiful views of the city. The hotel staff are very knowledgeable and helpful and the hotel provides lots of great information on how to get around the city and how to get to Miyajima. The hotel rooms are dated and a bit tired but clean.
於 2024 年 3 月住了 3 晚
Customer Service Manager 於 2024年3月25日回覆
Dear Corey,Thank you for taking the time to leave us your valuable comments. We are very happy to hear that you were able to enjoy the beautiful view of Hiroshima city, and service provided by our staff. We will continue to do our best to ensure that all of our guests enjoy a comfortable stay with us. We hope that you will choose to stay with us again and look forward to welcoming you in the future. Sincerely, Customer Service Manager

6/10 一般般

Kumiko

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 2 晚