Find hotels in Heron Bay, AL from NT$1,913

"The grounds, staff, restaurants were great. Only issue was the room wasn't cleaned very well (trash wasn't removed, beds weren't really made)."

"I walked in at 8 pm and the front desk staff told me that they had no clean rooms and they don't know when they will be cleaned. I asked if there was an ETA and she said no, without any apology. She told me to cancel my reservation with the 3rd party, so I reached out via chat to that one and asked to speak with a manager. She said there were no managers on site. A manager was called and the front desk person briefly explained the issue, and the manager instructed her to kick me out because she didn't like my questions. I explained that I had already paid for the room and that I had been driving 12 hours and she couldn't care less. She was short and told me to leave the property, which I did. I have never been treated this way in my life. The staff at this property missed the main service they are supposed to provide - rooms and customer service. "

"The bathroom door hinges were very squeaky creating a loud noise when opened."

"Property is showing its age. My room had no USB ports meaning I could not easily recharge my phone or laptop. Fortunately, I had an adaptor so could recharge one each night but not both. Equally problematic, there was no lamp on the bedside table meaning I had to pull a floor lamp over in order to read anything at night. The bathtub finish was flaking off suggesting the tub should be refinished or replaced. "

"Clean spacious room"

"The pool wasn't open and we had 7,5 and a 3-year-old that were looking forward to swimming after a long drive from Florida."

"Parking not so good and AC did work fine"

"It was a nice safe place to stay. Would stay again. "

"Great staff!"