Helena Vacations from NT$44,751

Like: location is convenient for public transportation, walking, eating, iconic jazz scenes. Staff are very friendly, professional, and helpful. Dislike: one of two elevators is out of service, ice machine is not operational, loud AC in room, exhaust fan in the bathroom is out of service.

"The hotel has an excellent location and is very clean. Room was smaller than expected." Excellent overall

The check in process was a nightmare. Room was not ready at 3pm. Desk staff was saying that there was still people in room due to late check out. How is that allowed or our problem. Offered no remedy just stand and feel stressed. After 15 mins or so they suddenly had a room. But check in closer to 4. A lot if stress for no good reason. We had travelled all night and needed to get to our room on time. Unacceptable.

The property was clean and everyone was helpful and friendly. There were no ice machines or microwaves. The fridge was full of overpriced snacks. The hotel was near Koreatown, a variety of restaurants, cafes, delis, and subway stops. It was loud until late at night on the weekends, but not as loud as it would be if the hotel was by Times Square. It is centrally located to make it a great location for a Manhattan trip. Unfortunately, didn't get to take advatange of the drink and snacktime in the early evening.

Friendly staff on arrival, we were slightly early for checking in but this wasn’t a problem as we were upgraded to a suite. The room was spacious and clean, housekeeping was excellent, we always stay at the Renwick when in NYC and I couldn’t recommend a better place to stay if you want to get away from the hustle and bustle of Times Square etc. Grand Central is just a couple of blocks away for getting around Manhattan isn’t a problem.