Good Afternoon Pankhudi,Thank you very much for taking the time to provide your feedback regarding your recent lodging and dining experience at The Madrona. I'm delighted to see that you enjoyed your stay, from our central location just a hop, skip, and jump away from everything Healdsburg has to offer, to your stunning accommodations. I do apologize that you found your service to be slow, as we should always be offering nothing but five-star service whether we have a large wedding on property or not. I encourage you to reach out to me personally by contacting the hotel if you have any specifics as to where you found the service to be lacking, so that I can ensure that this is addressed and improved upon for future guests. We appreciate your honest and genuine contributions, and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Greetings Alison,Thank you very much for taking the time to provide such stellar feedback regarding your recent lodging experience at The Madrona! I'm delighted to see that you had such an enjoyable visit, and trust that you were welcomed with nothing but five-star service from our entire team. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Afternoon Louis,Thank you for taking the time to provide your honest and genuine feedback regarding your recent experience with us at The Madrona. As expressed in my texts to you yesterday morning, I was really hoping to have the opportunity to connect with you in person or over the phone yesterday to discuss the concerns that you addressed shortly before checking out as I believe there may have been some misunderstandings. My number one mission as our Director of Guest Experience is transparancy and honesty when it comes to all aspects of our guest's experience at our property, and ensuring that each and every one of our guests has nothing but a five-star experience from pre-arrival to post-stay. I've included some follow up on the concerns raised below to provide some context and hopefully clear up any confusion. Upon checking you in on Saturday evening, it appeared to me that you and your guest truly enjoyed your room. I enjoyed our conversation about your recently-constructed home and the desire to add on heated tile floors; those really are such a special treat and unique detail that our guests enjoy. However, I noticed in your text yesterday that there was an expectation that your room had a fireplace in it. Had it been noted either before your stay or upon check in with me that you preferred a room with a fireplace, I would have gladly moved you to an available room with one. I have since left notes on your guest profile, should you wish to stay with us in the future, to ensure that we block you in a room with a fireplace per your request. In addition, while it is true that we offer specific rates on our website that offer a late checkout, these are always based on availability and not guaranteed due to the boutique size of our property. Also, like with many hotels in our area, in order to take advantage of that perk, the specific package (the Date Night package is the current rate that offers this perk) would need to be booked directly through our website and not through an online travel agency such as Expedia which was the case with this booking. Despite this, I understood the importance based on your text of staying later on property and worked with my Housekeeping team to make an exception for you under these circumstances. I encourage you to reach out to me personally if you choose to stay with us again as I would be more than happy to review pricing and availability with this package and, based on our occupancy at your checkout day, work with you to discuss the possibility of a late checkout. Neither the team member who you connected with at 9 AM on your check in day, nor I, ever guaranteed a late checkout, but we both personally apologize if this wasn't clear in our conversations with you at the Front Desk. In terms of needing to be moved from the rear parlor at 9:30 AM on Saturday night, this definitely raised some concerns on my end, so I spoke with the Restaurant Manager who informed you about the need to set up that

Good Afternoon Runbir,Thank you very much for taking the time to provide such positive feedback regarding your recent lodging experience at The Madrona. I'm delighted to see that you had such an enjoyable visit, and trust that you were welcomed with nothing but five-star service from our entire team. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Afternoon Monika,Thank you again for taking the time to provide such stellar feedback across a number of our social media partners regarding your recent lodging experience at The Madrona. Your support goes a long way in ensuring that other incredible guests like you have the opportunity to experience everything that we have to offer at our Estate. We look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Morning Andrea,Thank you very much for taking the time to provide such a stellar review of your recent lodging experience at The Madrona. I'm delighted that you were greeted with warm and gracious hospitality from our Estate Ambassador team upon arrival, and that you enjoyed our stunning Estate and everything we have to offer onsite. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Evening Erin,Thank you very much for taking the time to provide such positive feedback regarding your recent dining and lodging experience at The Madrona. I'm delighted to see that we exceeded your expectations across the board, from the five-star service that you received from our team members to Chef Patrick and team's culinary creations and the cozy and comfy atmosphere of our stunning Estate. We appreciate your support of The Madrona and look forward to welcoming you back on your next stay in Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Morning Stephanie,Thank you veyr much for taking the time to provide such incredible feedback regarding your recent stay at The Madrona. Hearing that you received nothing but five-star service from our team members, in particular Rachel, our Chief Concierge, is music to my ears! We are so fortunate to have some of the warmest and most genuine hospitality professionals like Rachel in the business working with us, so I will be sure to share your kind words with the entire team. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona

Good Morning Amit,Thank you very much for taking the time to provide such positive feedback regarding your recent lodging experience at The Madrona. I'm delighted to see that you appreciated the unique and very special Estate we have here, and trust that you were welcomed with nothing but five-star service from our entire restaurant and hotel team. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona Hotel

Greetings Susan,Thank you very much for taking the time to provide such positive feedback regarding your recent stay at The Madrona! I'm delighted to see that you enjoyed our stunning Estate, and trust that you were welcomed with nothing but five-star service from our entire team. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to Sonoma Wine Country.Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona Hotel

Good Morning Kari,Thank you very much for providing such a positive review about your recent lodging experience at The Madrona! We appreciate your support, and trust that you were welcomed with nothing but five-star service from our entire team. We look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona Hotel

Greetings Lisa,Thank you very much for taking the time to provide such positive feedback regarding your recent stay at The Madrona. I trust that you were welcomed with nothing but five-star service from our entire hotel and restaurant team, and that you enjoyed our stunning Estate in the heart of Sonoma Wine Country. We appreciate your support of The Madrona and look forward to welcoming you back on your next visit to the North Bay!Warmest Regards,-Evan Marx-Director of Guest ExperienceThe Madrona Hotel

Greetings Krisitn,Thank you very much for taking the time to provide such positive feedback regarding your recent experience at The Madrona Hotel. I'm delighted to see that you enjoyed our stunning property during your visit, and that you appreciated all of the small touches that make The Madrona experience so special such as our heated bathroom tile floors in all of our rooms. As a rather new hotel constantly evolving and growing as we hit our first year of operation, I'm beyond thrilled to see that you were welcomed with nothing but five-star service by our entire team. Service truly makes the difference so I'm very happy to see that we succeeded in that! We appreciate your support of The Madrona and look forward to welocming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Front OfficeThe Madrona Hotel

Good Morning Stephanie,Thank you very much for taking the time to provide such a positive review about your recent stay at The Madrona Hotel. It was a pleasure serving you, and I trust that you were welcomed with nothing but five-star service from our team. We appreciate your support of The Madrona Hotel and look forward to welcoming you back on your next visit to Sonoma Wine Country!Warmest Regards,-Evan Marx-Director of Front OfficeThe Madrona Hotel