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哈爾濱香坊永泰喜來登酒店的評分

4.5 out of 5
哈爾濱香坊永泰喜來登酒店
香福路 63 號, 香坊區, 哈爾濱市, 黑龍江省

評論

7.6

不錯哦

10 分，有夠讚；15 則評論中有 4 則" "
8 分，不錯哦；15 則評論中有 8 則" "
6 分，一般般；15 則評論中有 0 則" "
4 分，不太好；15 則評論中有 2 則" "
2 分，很糟糕；15 則評論中有 1 則" "

8.8/10

整潔度

8.2/10

員工素質

8.4/10

住宿環境和硬體

評論

8/10 不錯哦

Haifeng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店服务不错，就是周边环境不太好
於 2019 年 3 月住了 2 晚
Crystal 於 2019年3月22日回覆
尊敬的客人，您好。感谢您入住哈尔滨香坊永泰喜来登酒店。酒店位于哈尔滨市香坊区，毗邻永泰购物中心，泰莱时代影城以及东北三省屈指可数的室内游乐场 — 永泰世界。酒店交通便利，开车前来入住酒店的客人可以免费停车，住店客人还可以享受餐饮优惠。哈尔滨香坊永泰喜来登酒店致力于不断提高每一个细节来为宾客提供更加周到的入住体验。我们期待您的下次光临。祝好！酒店总经理李晓辉

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
hotel location is not good, not convenience, poor traffic
於 2018 年 1 月住了 3 晚
Online Sales Executive 於 2018年11月27日回覆
Dear guest： Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel. We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton! Thank you again, we look forward to welcome you back in the future. Thank you! Sincerely.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Delist this hotel to save Hotels.com 's reputation
1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the breakfast. 6. This hotel is mainly for airline staff for group discounts and group tours for cheap discounts. Nothing to see around. It's in the middle of nowhere. And when you have an unprofessional staff, it will sure to ruin your holiday/business. Don't tell me I didn't warn you.
於 2018 年 12 月住了 1 晚
Crystal 於 2019年1月3日回覆
Dear guest Thank you for sharing your experience at the Sheraton Harbin Xiangfang Hotel .We sincerely apologize for the inconvenience and will definitely rectify the issues that were being brought up.!We will give feedback to relevant departments about the problems you have provided We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely,

8/10 不錯哦

je，화성

喜歡：員工素質、住宿環境和硬體和客房舒適度
하얼빈 외곽의 호텔
5성급임을 생각하면 세세한 부분이 미흡한 부분이 있지만, 대체적으로 만족스럽다. 가격대비. 하얼빈 외곽이라 시내와 멀지만, 안 막히는 시간대를 선택하면 하얼빈 역 기준 30분 거리, 택시요금 35위엔 정도 국제공항까지는 50분 거리, 택시요금 150, 통행료를 포함하면 180
於 2018 年 8 月住了 2 晚
Jonas Sun 於 2018年9月18日回覆
Dear guest, thank you for choosing Harbin Sheraton Xiangfang hotel to share your stay experience,I'm sorry I didn't bring you the perfect check-in experience.We will increase staff training, pay attention to service details, avoid such incidents happen again.Please accept our sincere apologies. We look forward to your next visit.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
よいホテルでした
お部屋が暑かったです。
Jonas Sun 於 2018年5月10日回覆
Dear guest, Glad to hear you regarding your stay at Sheraton Harbin Xiangfang Hotel! We are delighted to know that our decoration and high-quality service make your stay comfortable and efficient. As well, winter hot pot in Feast is seasonal signature dinner in hotel right now, welcome back to us and feel the passion of Harbin again. Have a wonderful stay! Sincerely, Jonas Sun Online Sales Executive.

4/10 不太好

Justice，日本、神戸

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
空港からも町中からも遠い高級ホテル
朝食が素晴らしいとても良いホテルでした。しかし町中の中央街路、太陽島そして世界氷大会の会場からもとても遠い。また空港からもとおても遠いので哈爾浜への旅行の際にはおすすめではありません。
於 2018 年 1 月住了 3 晚
Online Sales Executive 於 2018年1月17日回覆
Dear guest： Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel. We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton! Thank you again, we look forward to welcome you back in the future. Thank you! Sincerely.

4/10 不太好

真實旅客

喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
Far away from the city.My bf got stomach flu from the breakfast buffet.We had to go to the hospital during night. The cleaner was very good.Big family room. Overall it's more like a 3 star hotel
於 2017 年 12 月住了 5 晚
Online Sales Executive 於 2018年1月16日回覆
Thank you for staying with Sheraton Hotel in Harbin . I apologize for all the inconveniences you have experienced during the stay. Thank you for bringing it to our attention. Please be rest assured that we have looked into the matters and actions have been taken to improve on those aspects. We would like to welcome you back in future to see our improvement. Should you need any further assistance with bookings or anything else, please feel free to contact us at any time. We will try very best to accommodate.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 2 晚
敬的客人您好，首先向您表示诚挚的感谢，感谢您选择哈尔滨香坊永泰喜来登酒店并分享您的入住感受。很开心，我们的服务和产品一直以来都得到了您的认可和肯定，正是您每一次的宝贵评价和持续的鼓励支持，让我们更有动力将我们的工作做得更好更贴心。 我们将继续努力，更加精益求精，力求让每一位客人都拥有最好的入住体验。哈尔滨香坊永泰喜来登酒店全体员工感谢您的支持和鼓励。

10/10 有夠讚

Fan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was for my parents wedding anniversary. Hotel staff put them in a very nice room. Thank you very much for the great experience.

8/10 不錯哦

GERALD

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Good and clean, but front desk needs more training
Even though I had already made full payments for the hotel stay via Hotels.com, the staff at the front desk argued with me and said otherwise. Not wanting any trouble overseas and in a rush for my flight, I let them double charge me. Have written in for a refund but have not gotten any response yet.

8/10 不錯哦

YERMIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
숙박시설의 상태 및 청결도 직원 수준등은 5성 호텔에 걸맞고 아침식사도 준수하였음. 시내하고의 거리 및 위치만 고려한다면 좋은 호텔임.

8/10 不錯哦

Mike，Boston/Beijing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Harbin trip
Harbin winter festival is in full swing. The area where the ice sculptures are on display is about a 100 acre area which will cost about $45.00 to enter. It is well worth the price if you want to experience the ice sculptures. Plan to spend about 3 hours touring the various structures and more time if you have children and they want to do some of the ice slides available.. Plenty of restaurants in the park area. Bring some warm clothes as it is cold but tolerable when the wind is not blowing. The Sheraton is about a 45 minute taxi ride to the park, and to the railroad (west station). The Fast train from Beijing South to Harbin West takes about 5 hours and if done during the day the ice on the trees is really pretty.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
the best
best
General Manager 於 2016年8月22日回覆
Dear Guest, hope this message find you well. Thanks for sharing your valuable comments with us. We look forward to welcome you back in the future. Have a great day! -- Online Distribution Executive

10/10 有夠讚

Melissa，Orlando, Fl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service, beautiful facility, far from town
We had a great experience at this hotel. The hotel is beautiful and very new. Our room was very clean and well decorated. The staff at the hotel were amazing. We received VIP level service during our entire stay. The only small downside is the hotel is a little far from the main part of town. It took about 30-40 minutes to get to the main part of town ($10 cab ride) but the hotel was so nice it was worth it. Also the Chinese restaurant on the second floor was delicious and very well priced.
Online Distribution Manager 於 2016年2月18日回覆
Dear guest, Thanks for sharing your valuable comments with us. We are delighted to know that our guest room and Tai Mansion Chinese Restaurant made your stay experience more memorable. We also glad to know our staff and services helped in making your stay enjoyable. Our hotel is located in the new business CBD central shopping district and the transportation is very convenient Hotel also provide free shuttle bus to Harbin Taiping International Airport and West Train Station. Thank you once again, we look forward to welcoming you back in the future.