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The West Hotel & Spa

4.0 star property
Rejuvenate your senses with a relaxing sports massage or unwind over breakfast. Let the hotel's attentive team make your stay seamless.

Choose dates to view prices

Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Laundry
The current price is NT$1,211
NT$1,369 total
includes taxes & fees
May 28 - May 29
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About this property

The West Hotel & Spa

  • Upscale hotel near Hoan Kiem Lake
  • Hanoi Old Town Night Market is located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
  • Other perks include:
    • Airport pick-up service (surcharge), luggage storage, and an elevator
    • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
    • Smoke-free premises and concierge services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
  • Extra amenities include:
    • Heating and fans
    • Designer toiletries, showers, and hair dryers
    • 32-inch Smart TVs with digital channels
    • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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May 28 - May 29
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The West Hotel & Spa?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on 2026/5/28 start from NT$1,211, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. Hoan Kiem Lake Weekend Walking Street and Ta Hien Street are just steps away. Hanoi Railway Station is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

8.8

Cleanliness

8.6

Amenities

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 139 out of 216 reviews
Rating 8 - Good. 57 out of 216 reviews
Rating 6 - Okay. 7 out of 216 reviews
Rating 4 - Poor. 9 out of 216 reviews
Rating 2 - Terrible. 4 out of 216 reviews

Reviews

Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely wonderful - kind, friendly, and helpful, with excellent English (sadly my Vietnamese skills are non-existent). The room was clean, and quiet in spite of being in an insanely busy
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, tge staff went up and beyond to helo you. The hotel was right in the old quarter and close to everything you'd Ive already made plans to return next year
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Tu Tran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Staff are nice. Air conditioning works good. Breakfast was not good. Needs major improvements.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Friendly and helpful service. Right in the heart of old town. Very happy with our stay.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities
Clean comfortable room. Nice breakfast. Staff brilliant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Darryl De

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Walkable to Ho Hoang Kiem, restaurants and shopping areas. Night market is right outside the hotel on the weekend.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and spacious room, friendly and helpful staff. Location was amazing in the middle of night market as you step off the lobby, yet rooms are quiet. Footsteps from restaurants and shops. The breakfast was wonderful with many varied options and plentiful. Lovely place to stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the location and room was really good, nothing really to complain about
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities
The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities
All I needed . Great location Front desk Leo was exceptionally helpful .
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025
Verified

8/10 Good

CORY GLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities
Clean and soundproof room with a balcony to the street. Some days were the street closed for traffic and there was a night market. 5 minutes from the lake. The staff was fantastic and they spoke great English. The breakfast was delicious but I as a European I miss cheese. I stayed for 6 nights and will surely use this hotel again.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Allan

Liked: Cleanliness, property conditions & facilities
Ok. Good breakfast. Close to markets. Noisy
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, friendly , took an interest in you and made you feel special. A great little hotel run by great people.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

TAICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!
Stayed 2 nights in Oct 2025