Is Silk Collection Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Silk Collection Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Does Silk Collection Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 558000 per vehicle applies.

Where is Silk Collection Hotel & Spa located?

Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Ngoc Son Temple and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 18 minutes by foot.

Silk Collection Hotel & Spa Reviews, Deals & Photos 2025

About the neighborhood

Located on a lake, Silk Collection Hotel & Spa is in Old Quarter neighborhood and is connected to a shopping center. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Quan Chuong Gate and Ho Chi Minh Mausoleum. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium.

Visit our Hanoi travel guide

10/10 Excellent

Verified traveler

2020/3/12

Stayed 2 nights in Mar 2020

8/10 Good

D, Glasgow

2020/3/3

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, breakfast was really good and staff were really helpful, would stay here again.

Stayed 2 nights in Feb 2020

10/10 Excellent

XINCHAO, 東京

2020/2/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

ハノイでの常宿にしています。旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

2020/2/25

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

2020/2/20

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

2020/2/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.

Stayed 1 night in Feb 2020

10/10 Excellent

KK

2020/2/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

2020/2/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

2020/2/4

Liked: Staff & service

Disliked: Cleanliness

Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...

Stayed 1 night in Feb 2020

10/10 Excellent

BINH

2020/1/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

2020/1/27

Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

2020/1/25

Liked: Staff & service

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

2020/1/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel op fantastische locatie

Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

2019/12/27

Liked: Staff & service, amenities, property conditions & facilities

Good location, lovely staff and the breakfast buffet was one of the better I have experienced.

Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

2019/12/26

Liked: Cleanliness, staff & service

Disliked: Room comfort

Mala relación calidad precio

El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

2019/12/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are what makes this hotel so good. They are both friendly and attentive.

Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

2019/12/20

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

No windows.Overpriced.Great staff. Poor management

Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

2019/12/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

スタッフはとても親切です！ベッドも快適でした。何処へも行きやすく立地は最高です。部屋に窓がないことだけがマイナスでした。

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

2019/12/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service. Chambre sans fenêtre, malheureusement.

Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

2019/12/2

Liked: Cleanliness

Disliked: Staff & service

Déçu

Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.

Stayed 1 night in Nov 2019

10/10 Excellent

Hristo

2019/11/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay at Silk Collection Hotel & Spa

The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.

Stayed 2 nights in Nov 2019

10/10 Excellent

H.H, 東京

2019/11/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

施設についてはとても良く整備されています。

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

2019/11/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

2019/11/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

2019/11/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are all very engaging, and the location is excellent

Stayed 2 nights in Nov 2019

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Silk Collection Hotel & Spa Reviews