Is My Moon Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at My Moon Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Does My Moon Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 420000.00 per vehicle applies.

Where is My Moon Hotel located?

Located in Hoan Kiem, this hotel is within a 15-minute walk of Dong Xuan Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Temple of Literature and Ho Chi Minh Mausoleum are also within 1 mi (2 km). Hanoi Long Bien Station is 10 minutes by foot and Hanoi Railway Station is 17 minutes.

My Moon Hotel Reviews, Deals & Photos 2025

About the neighborhood

Located in Hoan Kiem, a neighborhood in Hanoi, My Moon Hotel is in the entertainment district. Temple of Literature and Ho Chi Minh Mausoleum are notable landmarks, and travelers looking to shop may want to visit Dong Xuan Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours.

Visit our Hanoi travel guide

8/10 Good

Pete

2023/11/19

Liked: Cleanliness, staff & service

It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant.

Stayed 1 night in Nov 2023

10/10 Excellent

Juan

2022/12/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is always willing to help, yhey also support with travelling services

10/10 Excellent

Angela

2023/1/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient.

Stayed 2 nights in Jan 2023

10/10 Excellent

William

2024/1/14

Liked: Cleanliness, staff & service, property conditions & facilities

The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased

10/10 Excellent

Christopher

2024/1/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall….

Stayed 4 nights in Jan 2024

10/10 Excellent

Wah

2023/4/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for.

Stayed 1 night in Apr 2023

6/10 Okay

Ian Sai-fung

2023/9/12

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle.

Stayed 2 nights in Aug 2023

10/10 Excellent

Victoria

2024/1/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here.

Stayed 2 nights in Jan 2024

10/10 Excellent

Fernando

2023/10/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor lugar em Hanoi

excelente localização e atendimento maravilhoso da Jenna

Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

2023/4/14

Stayed 3 nights in Apr 2023

10/10 Excellent

Mike

2023/4/11

Stayed 4 nights in Apr 2023

8/10 Good

Kenny

2023/3/16

Stayed 3 nights in Mar 2023

8/10 Good

Dr.MANOJ

2022/11/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2022

8/10 Good

Verified traveler

2020/2/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico. El desyuno es bueno

Stayed 3 nights in Feb 2020

6/10 Okay

Paul

2020/1/12

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

2019/11/29

Disliked: Amenities, property conditions & facilities

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

2019/11/25

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

洗面所の排水が悪かった。シャワーからお湯が出にくかった。

Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

2019/7/23

Liked: Cleanliness, staff & service, property conditions & facilities

Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate.

Stayed 3 nights in Jul 2019

10/10 Excellent

Nils

2019/1/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean and cosy hotel

I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters The staff was very friendly and helpful with every request. One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal The breakfast was good with a variety of good dishes, European as well as Asian

Stayed 9 nights in Dec 2018

4/10 Poor

Tu Oanh

2019/1/4

Liked: Cleanliness, property conditions & facilities, room comfort

You might not get what you booked and paid

The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress.

Stayed 1 night in Dec 2018

10/10 Excellent

Linda

2018/12/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2018

10/10 Excellent

michael

2018/12/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice hotel well located in the old quarter

Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast.

Stayed 5 nights in Dec 2018

6/10 Okay

LL

2018/12/19

Liked: Cleanliness, staff & service, room comfort

hotel is clean and close to old quarter and night market

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

2018/12/18

Liked: Cleanliness, staff & service

Disliked: Room comfort

Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@___@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay"

Stayed 3 nights in Nov 2018

2/10 Terrible

Meei-yun

2018/11/28

A terminator of my long-term support to Hotels.com! After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel. As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day. I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied "hotels do not have to reply requests and they don't have to meet the requests". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!!

Stayed 3 nights in Nov 2018

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