We checked in around 2.30pm , the receptionist was very friendly , we were given our room card - room on 7th floor , the hall ways were extremely narrow and had a horrible odor which I can only describe as urine, when we got to the room it was a very small box room with one bed .. I had requested 2 on the booking as travelling with my son in his 20,s .this was rectified by housekeeping splitting the bed into two . As we opened the door to the room the door hit the bed so could not open it fully.
The room was dirty , dirty sheets , dead flowers and we could not see through the fridge / mini bar! Glass door as it was so dirty.. the glass bathroom door hinges were broken, meaning it only opened a quarter of the way making it difficult to squeeze through. It felt like if you forced it, it would smash the glass and bits from the hinges were chipping off. We reported this to reception who checked it and apologized saying , just force it . She offered a room swap - to a room with no windows !!. She commented that she didn’t want us to get hurt !. The shower tiles were chipped and there was mold on the ceilings . Then the lift broke , meaning we had to climb 7 flights of stairs , which was not ideal as my son has a disability. They were banging around in the lift at 22.30 pm .
We decided to leave this hotel at around 23.00pm as did not feel safe in many ways. We had to book somewhere else .