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箱根強羅白檀旅館的評分

4 out of 5
箱根強羅白檀旅館
1297-5 Ninotaira, Hakone, Kanagawa-ken

評論

9.6

好極了

10 分，有夠讚；230 則評論中有 192 則" "
8 分，不錯哦；230 則評論中有 31 則" "
6 分，一般般；230 則評論中有 4 則" "
4 分，不太好；230 則評論中有 3 則" "
2 分，很糟糕；230 則評論中有 0 則" "

9.8/10

整潔度

9.8/10

員工素質

9.8/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

Siu Kei

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
滿意的溫泉旅館
酒店服務人員態度親切，食物質素良好
於 2023 年 12 月住了 2 晚

4/10 不太好

Wong

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
價格昂貴，風景及食物普通
失望，食物不好吃⋯住溫泉旅館，其中最期待的便是精緻美味的料理，特別這間旅館費用不平，評價亦高，可惜當天入住，食物不精美、味道不佳⋯不論房內的私人風呂還是公眾風呂也沒有特別設計的園景/自然風景⋯雖然晚上及早上也有自助而免費的Cocktails時段，但對比價錢便顯得比較失望⋯
免費酒品
私人風呂
房內
於 2023 年 6 月住了 1 晚

6/10 一般般

Hoi Lun

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
房間衛生不太理想
酒店大堂有種樸素的感覺，員工也很親切，食物中規中矩，但住進房間後嚇一跳，窗戶玻璃有幾個手掌印還有一些手指刮痕很驚嚇，然後走進浴室，淋浴缸竟然跟公共廁所一樣，很老舊也很不美觀，在這個廁所洗了2天感覺很不舒服..排水孔還會衝出一陣陣臭渠味…………….床頭的位置發現有些細碎頭髮沒有清理到，床不舒適，睡下去會聽到彈簧的吱吱聲…
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Vicky

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店位置雖然不算方便，但有專車可以接送，服務很好。 整個酒店的亮點是充滿香的味道，感覺很放鬆舒服。
於 2023 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Ju Ting

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s been a great experience with this hotel. Food is fabulous, service is great, in room onsen is very relaxing and enjoyable. Most importantly, this hotel is very children friendly, my 8-year old boy LOVE it. There was the kid menu with big portion and tasty. The hotel provided pick up service from Gora station which is very helpful. I will definitely revisit again.
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Ying

10/10 有夠讚

Ka Man

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
服務很好，職員會真心回答客人的問題，食物很好吃，周圍環境寧靜
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Kung Chit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Ching lam

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing! Beautiful onsen hotel with great service
We had an amazing stay at Hakone Gora Byakudan! The hotel is beautiful, clean and feels new. As you step into the hotel, you will feel transported to a serene and peaceful space! The staff are super nice, attentive, and takes great care of you - you can feel that they put a lot of heart into what they do, and they speak good English too! The rooms are the perfect blend of traditional Japanese and modern comfort. Of course, the private onsen in our room is super lovely! We stayed at the rooms “Ken” and “Jin” for our honeymoon and both are great. Would also like to add that the food is great too! Will definitely want to be back again!
Private onsen in the “Jin” room
Private onsen in the “Ken” room
“Jin” room
Breakfast
於 2022 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel staff is so nice and helpful. The room is extremely clean and comfortable. Delicious food and relaxing environment. We will highly recommend our friends to choose this hotel it they visit Hakone.
於 2020 年 1 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2020年2月13日回覆
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 有夠讚

Pi min

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
HAKONE GORA BYAKUDAN 於 2019年10月28日回覆
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

8/10 不錯哦

Sharon，Hong Kong

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Food quality can be improved Nice place Good recommendation
於 2019 年 10 月住了 2 晚
HAKONE GORA BYAKUDAN 於 2019年10月12日回覆
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 有夠讚

Barbie，Hong Kong

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
住了三日兩夜，環境好舒服，令人心情放鬆，清潔得好乾淨，房間設備充足，房間裏的露天風呂也很舒服，乾淨，唯獨係地點交通有點遠，但值得一試。
於 2019 年 10 月住了 2 晚
箱根強羅 白檀 於 2019年10月18日回覆
我們非常滿意您的好評。 如果你來日本，請回到白檀。 我們期待著您的下一次訪問。非常感謝。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年9月25日回覆
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
非常乾淨整潔，旅館雖較小但非常精緻，餐點也非常有水準，對小孩也很友善，大廳供應很多的飲料選擇，周圍的環境很漂亮，非常舒適悠閒!
於 2019 年 8 月住了 1 晚
箱根強羅 白檀 於 2019年9月2日回覆
我們非常滿意您的好評。 如果你來日本，請回到白檀。 我們期待著您的下一次訪問。非常感謝。

10/10 有夠讚

po cheong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A relaxing vocation
Actually, the location is close to the bus stop. It is easy to find. And the facilities in this hotel are fairly good. The staffs are helpful and willing to serve. Most of them are carrying smiling face. The spring water is very good. If you want to enjoy a relaxing vocation, it is a good choice for you.
於 2019 年 7 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年8月12日回覆
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much.

10/10 有夠讚

Candice，Hong Kong

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is so nice,the view very beautiful.The staff vey helpful ,service excellent.They know that we are celebrate our Anniversary ,than upgrade our room.Dinner is delicious.Highly recommend.
於 2019 年 5 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年5月19日回覆
We are very satisfied with your good review. And if you come to Japan, please return to BYAKUDAN. We look forward to your next visit.Thank you very much

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful experience in this resort! My family wish to visit your hotel again!
於 2019 年 2 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年2月16日回覆
Thank you for your stay at BYAKUDAN. We're looking forward to seeing you again. Thank you very much.

10/10 有夠讚

PO-CHEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hot spring, nice place to relax. Enjoy the time here.
於 2019 年 2 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年2月16日回覆
Thank you for your stay at BYAKUDAN. We're looking forward to seeing you again. Thank you very much.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 2 晚
HAKONE GORA BYAKUDAN 於 2019年3月30日回覆
Thank you for your stay at BYAKUDAN. We're looking forward to seeing you again. Thank you very much.

10/10 有夠讚

Tommy，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent service with awesome facilities. It was a great experience.
於 2019 年 1 月住了 1 晚
HAKONE GORA BYAKUDAN 於 2019年1月29日回覆
Thank you for your stay at Byakudan. We're looking forward to seeing you again! Thank you

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一期都不错，唯一一点就是早餐时间太早，最晚8:30需要到餐厅，对于我们这些夜猫子来说有点困难，除非不吃早餐。因为我们是自驾，所以酒店的位置没有觉得不方便，真的在山顶上，离大涌谷近。
於 2019 年 1 月住了 3 晚
箱根強羅 白檀 於 2019年1月29日回覆
感谢您这次入住我们的酒店。 另外，感谢您对口口相传的贡献。 我们在等你再来。

10/10 有夠讚

Lau，Hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一流的環境及服務。 食物好靚好吃！ 唯一是地點有點點難找
於 2018 年 10 月住了 2 晚
HAKONE GORA BYAKUDAN 於 2018年10月31日回覆
Thank you for coming to BYAKUDAN. We make an effort more for guest's satisfaction.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 2 晚
HAKOME GORA BYAKUDAN 於 2018年6月26日回覆
Thank you for your stay at BYAKUDAN. And thank you for evaluating the reviews. We're looking forward to seeing you coming again.

10/10 有夠讚

wai man

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous hotel
Very good!The service was excellent and the Hotel room was relaxing
HAKONE GORA BYAKUDAN 於 2018年5月9日回覆
Thank you very much for staying with Byakudan this time.We're pleased that We satisfied with our stay. looking forward to seeing you coming again

10/10 有夠讚

Yen-Jui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
是個值得推薦的好飯店
是一間非常好的飯店，無論是在溫泉，餐點，服務及所有設施，都非常棒
於 2018 年 1 月住了 2 晚
Front Staff　 Nakatsukasa 於 2018年1月31日回覆
Dear Yen-Jui, Thank you for choosing Hakone Gora Byakudan among many inn. It was good that I was very satisfied during my stay. We are waiting for all of our customers' returning home. Thank you very much. 親愛的Yen-Jui， 感謝您選擇箱根強羅白檀之間的許多客棧。 在我逗留期間，我感到非常滿意。 我們正在等待所有的客戶回家。 非常感謝你。

10/10 有夠讚

Chiaowei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房數少對住客很專注, 服務非常好, 房間獨立戶外泡湯超舒服. 唯一飯店員工英文不好溝通有點難度但看的出他們都很盡力解答妳提出的任何問題. 整體符合對一間高級旅館的悠閒舒適期待
於 2017 年 12 月住了 2 晚
Front Staff Hideo Nakatsukasa 於 2018年1月5日回覆
Hello Chiaowei Thank you for using Hakone Gora byakudan. Thank you very much for having a high reputation in the word of mouth. Thank you very much for your satisfaction with our room, bath and service. Regarding the staff who can speak English, we will do our best to learn and talk with all of us. We are waiting for the return of Chiaowei to our staff. Chiaowei你好 感謝您使用箱根強羅白檀。 非常感謝您在口碑上享有盛譽。 非常感謝您對我們的房間，浴室和服務的滿意。 關於能講英語的員工，我們會盡力與大家學習和交流。 我們正在等待Chiaowei回到我們的工作人員。

10/10 有夠讚

Yukai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好的住宿經驗，體驗了放鬆及舒適
於 2017 年 12 月住了 1 晚
感謝您選擇大量的檀香。 我很高興你對你的住宿感到滿意。 我們期待著你回到Yukai客人。 非常感謝。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2017 年 12 月住了 2 晚
Thank you very much for your continued use of Hakone Gora byakudan this time. I was able to ask you how you were satisfied with our hospitality, Also I am very thankful that I received a very high evaluation by contribution posting. We are waiting for the return of Anonymous sama from the bottom of my heart.

10/10 有夠讚

Sushan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
环境很好，总体感觉很好，服务十分周到，带着孩子出游，酒店提前准备好儿童洗刷用品，十分推荐！
於 2017 年 6 月住了 1 晚
感谢您对您的访问者。我们也在等待你的归来。非常感谢你。

10/10 有夠讚

Wei Liang，Rockville

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Adam

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
An incredible, peaceful experience!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Samantha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’ve always wanted to visit a ryokan when in Japan and knew that for my first trip, it was a must have. Did a lot of research on the different ryokans in the Hakone area but settled on Byakudan as it included a kaiseki dinner breakfast with our stay as well as had a private onsen for every room since my partner has tattoos. I was super concerned about how to access the property, but coming from the Tokyo Ginza region, it wasn’t actually that bad. It was extremely foggy the day we arrived but I could not find fault with how beautiful the ryokan is (also got a beautiful, sunny view the next morning). Absolutely stunning in person and everything smells so pleasantly of their namesake, sandalwood. The staff is so attentive in everything from giving a full room tour to letting you choose what times you’d like to dine at. Dressing up in the provided yukata was so fun and they had so many complimentary snacks, drinks, and amenities for us. We had a western style Tsuyu room on the first floor so the private onsen area was pretty, serene, and blocked from others with a tall fence. The meals were so good. It was some of the prettiest and tastiest food I’ve ever eaten, both dinner and breakfast. Even the snacks were amazing (you can bring some home)! They take into account allergies and food preferences. Overall, I can’t believe the experience I received here. It was healing. Definitely the highlight of my trip. This memory will be so special and I already can’t wait to be back.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a wonderful stay here. Wide selection of amenities available that encompasses everything you would need. Hotel staff were all very friendly and helpful. Would highly recommend staying here
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Sharlene

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
From the moment you step in, you feel like a VIP. They treated us with the best service and the stay was just overall very very comfortable. It was the best experience with a private onsen. So many things are provided to you to make your stay comfortable and special.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Benjamin

喜歡：整潔度、員工素質和住宿環境和硬體
Incredible room, staff were very pleasant and attentive
於 2024 年 4 月住了 1 晚

10/10 有夠讚

あやこ

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Aurora

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hakone Gora Byakudan was easily the highlight of our Japanese anniversary adventure. From the moment you step inside this ryokan you are whisked away to a sanctuary of relaxation and calmness. Every detail is considered, even the check-in experience where you are invited to enjoy fresh matcha and Japanese sweets while the details of your stay are reviewed with you. I was hoping for a room with mountain views but everything was booked up so we originally had booked with another onsen. Finally a cancellation allowed us to book a room on a lower floor with a garden view and it was perfect and so serene. After traveling for a week in Japan, my entire body hurt from head to toe. Five minutes in our private onsen melted every ache and pain away. I also highly recommend utilizing the spa services. The facial I received was incredibly relaxing, so much that I drifted off halfway through! The 10 course kaiseki dinner featured multiple dishes in each course and considered both of our eating restrictions. Getting to grate my own fresh wasabi was really cool. The nihonshu (sake) we ordered was served in gorgeous glass vessel and matching glasses. I was delighted to see I could bring a set back to enjoy at home. The Western style bed was definitely the most comfortable bed of our entire trip. This experience was transformative and one I will never forget. Do not hesitate to book this ryokan with onsen if you can find availability.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Milind

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an excellent stay and the overall property is very nice. We had a breakfast reservation at 9 and nobody attended to us until we reached put to someone and that’s here I have taken that one star off.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Chelsea

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing private hot spring experience. The staff were super nice and the shuttle service is indispensable. Hakone bus system was unreliable but the hotel staff kindly picked us up and dropped us off at various locations throughout our stay. We really appreciated the kindness shown to us during our stay.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

???

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Yuyan

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My friend and I both experienced best service from the staff from the beginning we stepped in. The food are Michelin the onsen bath is top notch. Definitely recommend!
於 2024 年 3 月住了 3 晚

8/10 不錯哦

corinne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Joshua

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Ethel Edwina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our experience was very enjoyable. The staff was very gracious and accommodating to our needs. We intend to stay there again.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Andrea

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very friendly and welcoming. I enjoyed the welcome drinks and snack and the kaiseki dinner. Our room had a private onsen and it was very clean and had all of the amenities you could ever need. Would definitely recommend staying for at least two nights, we wished we could have stayed longer!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Channimol

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚