Sandals Resorts Gros Islet hotels

"Food, drinks and entertainment were impeccable. Service lacked. Staff was very forgetful. It started with check in. First the front desk personal was unable to find my reservation, then I was told my room wasn't ready, it was 5:30pm. I just took a 4 1/2hr flight and 2hr car ride. Hotel check in starts at 3pm, I didn't understand how 2 1/2hrs later my room was still unavailable. I was told to sit in the lobby area and wait or I can go get a drink at the bar. After an hour of waiting, he recognizes me and apologized for "forgetting about me". I get told room still says not ready and they had to call the manager. It’s now 640pm. Finally at 7pm I am told it's ready. Bell boy drives my luggage and I there, then leaves. My room key isn’t working. Lobby is a 5min walk from my building. I had to go all the way back to the lobby to get my key reprocessed I finally got in my room at 730pm. Then I had a massage booked for 1pm they told me come at 12 to enjoy the pool, sauna and relaxation room. The locker they assigned me doesn’t lock so they tell me use the one next to it but keep my robe and towel from my original one. I come back from the pool and the robe and towel is gone. Then I go wait in the relaxation room 15minutes before 1. After 45 minutes of waiting I say something and they realized they forgot about me, I had to then wait another 30mins for another masseuse and room. The most I got for any of my in convinces was $20 off my massage and an apology. "

"Easy check in and check out. Staff was very friendly throughout the experience. We ended up having an island power outage the 1st night of 4 total which was inconvenient to everyone but understandable due to the conditions of the island. Our room was excellent and large with plenty of cooking tools, silverware available and a spacious living room area. The beds were okay. We had shower issue where the water would pour onto the bathroom floor a little bit but could be soaked up with towels. Overall great stay in a great location of Rodney Bay. "

"It was a niece experience the staff was nice. "

"The views at Windjammer Landing are outstanding, the staff friendly and the amenities great. The gym has Peleton bikes which we loved so pack your clip ons. There are treadmills, an elliptical, stationary bike and a rowing machine. You have a few weight machines, lots of free weights and an enclosed studio with mats etc. The staff don't seem to be able to keep up with towel supplies, fresh fruit or wet towels for wipe down so bring your own. We switched rooms half way through and they are not created equal. Our first week we had a beautiful room and view but we needed to change for 3 extra nights. Same price but oh my goodness! The second room had no shower caddy, mirror falling off the wall, kitchen cabinets with doors that were not secure, filthy window coverings. Actually the room floors were filthy too. Room 46...stay away!!! Quite old and dilapidated. Shocking! Watch your invoice at the end and check it carefully. We had 2 charges that were not ours (the people beside us checking out had the same issue). Our credit kept getting charged during our stay for various items. I check my credit card daily online and would have to call the front desk for an explanation. Their accounting system needs some help and they seem to be lax with their allocation of charges. Just check your invoices carefully. In all Windjammer Landing is quite beautiful and very welcoming for families. We loved our stay but they do have a few issues to address."

"Room was good, chairs and throw pillows were dirty. Bed could use a new mattress "

"Not bad"

"Don't know. Did not use the pool "

"My friend and I really enjoyed our stay at Landings Resort. The property is well-designed with both marina and beach access. We even got upgraded to a larger suite. There was a nice gym and tennis court which we used everyday. The Suru restaurant had good food except don’t order the chicken katsu roll. The only issues were: service was slow, our hot tub was lukewarm and no one came to fix it after request, and the coffee shop made terrible coffee and chai lattes. Would stay here again but eat and drink elsewhere."

"Loved and the entire staff was very friendly!!"