大廳

羅格河畔貝斯特韋斯特飯店的評分

2.5 out of 5
羅格河畔貝斯特韋斯特飯店
8959 Rogue River Hwy, Grants Pass, OR

評論

9.0

太棒了

10 分,有夠讚;972 則評論中有 559 則" "
8 分,不錯哦;972 則評論中有 324 則" "
6 分,一般般;972 則評論中有 66 則" "
4 分,不太好;972 則評論中有 16 則" "
2 分,很糟糕;972 則評論中有 7 則" "

9.4/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體

10/10 有夠讚

Susan,Los Banos

於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月22日回覆
Dear Susan, Thank you for taking the time to give our hotel a rating regarding your most recent stay. We are so happy to see that you enjoyed your stay. We welcome all comments and any suggestions, we are always working towards providing a superior stay for each of our guests. We look forward to your next stay. Take Care,Stephanie Castaneda

10/10 有夠讚

Cynthia

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The service people were so friendly and helpful, dinning area was clean and always freshfood choices every day . We had alot of family staying there and was able to have are morning coffee together. My grandkids loved the pool.
於 2024 年 5 月住了 4 晚
Best Western Inn at the Rogue 於 2024年5月7日回覆
Hello Cynthia, Thank you for taking the time to share your experience with us and fellow travelers, how wonderful that your family and grandkids were able to also enjoy their time here. We hope to see you and your family again soon!

10/10 有夠讚

Brad

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 2 晚
Stephanie 於 2024年4月21日回覆
Dear Brad, Thank you for taking the time to give our hotel a rating regarding your most recent stay with us. We are pleased to see that you enjoyed your stay and we look forward to seeing you again soon!Kind RegardsStephanie Castaneda General Manager

10/10 有夠讚

DON

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Stephanie Castaneda 於 2024年4月5日回覆
Dear Don, Thank you for taking the time to share your rating regarding your most recent stay at our hotel. We truly value your business and look forward to your next stay. Kind RegardsStephanie Castaneda

8/10 不錯哦

Todd,Sunnyvale

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Stephanie Castaneda 於 2024年4月5日回覆
Dear Todd, Thank you for taking the time to give our hotel a rating regarding your most recent stay at our hotel. We truly value your business and look forward to your next stay. Kind RegardsStephanie Castaneda

8/10 不錯哦

marilyn

家庭旅遊
Dogs barking in room next to ours was annoying.
於 2024 年 3 月住了 1 晚
Stephanie Castaneda 於 2024年3月29日回覆
Dear Marilyn, Thank you for taking the time to give our hotel a rating and review regarding your most recent stay with us. On behalf of the entire staff at Best Western we would like to apologize for failing to exceed your expectations. We will use your review as a learning tool to make improvements and changes where we can. We hope to see you again soon. Kind Regards, Stephanie Castaneda

10/10 有夠讚

DON

於 2024 年 3 月住了 1 晚
Stephanie 於 2024年4月21日回覆
Dear Don, Thank you for taking the time to give our hotel a rating regarding your most recent stay. We truly appreciate your business and we look forward to see you again soon!Kind RegardsStephanie Castaneda General Manager

10/10 有夠讚

Leticia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay so much. We enjoyed the herbal tea and hot water that was out in the lobby to make any time. It was quiet and comfortable. Staff was great. Thank you!
於 2024 年 3 月住了 1 晚
Best Western Inn at the Rogue 於 2024年3月25日回覆
Thank you for the great score! We are glad that you enjoyed the hot beverage service that was offered during your stay. We hope to see you again soon.

10/10 有夠讚

Markham

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Best Western Inn at the Rogue 於 2024年3月25日回覆
We are delighted that you enjoyed your stay with us. Please remember us if you are in the Southern Oregon area again.

4/10 不太好

Terri

情侶出遊, 寵物同遊
喜歡:整潔度
不喜歡:設施服務
The staff after 3 rings of bell appeared, however after that she immediately was gracious kind and curtous. Expressing concerns of partner unable to clible stairs, she immediately placed us ground level. Only real displeasure, is paying 30.00ot for my pet, and no pet area saddens me. Amber is my companion on training, I will always pay for her with a ile, but it saddens me no areas are set aside for them to go potty Walking them in your landscaping is not right, despite cleaning up after them. Concrete and pavement they do not approve over..
於 2024 年 3 月住了 1 晚
Best Western Inn at the Rogue 於 2024年3月18日回覆
Terri, we are disappointed that your stay with us fell short of your expectations. We appreciate the feedback regarding our pet areas and will look to see what other options may be available. We do hope that we have another opportunity to have you as our guest again.

10/10 有夠讚

Brian Richard

於 2024 年 2 月住了 1 晚
Stephanie Castaneda 於 2024年2月28日回覆
Hello Brian, Thank you for taking the time to complete the review and rating in regards to your most recent stay with us. We are pleased to see that you enjoyed your stay and we look forward to seeing you again!

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Best Western Inn at the Rogue 於 2024年2月26日回覆
Thank you for the great score! We are happy to have you as our guest and hope you return soon.

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 2 月住了 4 晚
Thomas Whiteaker 於 2024年2月21日回覆
Hope to see you on your next trip through Rogue River!

10/10 有夠讚

Sherb

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay and a good breakfast. Taking our dog for a walk was easy. Bed was comfortable and the dog gifts were very thoughtful. We will stay here again, much better than the hotels in Grants Pass.
於 2024 年 2 月住了 1 晚
Thomas Whiteaker 於 2024年2月21日回覆
Thank you for the kind words about our property! We'll see you on your next trip!

10/10 有夠讚

James A.,Salinas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Thomas Whiteaker 於 2024年2月21日回覆
Thank you so much for staying with us!

10/10 有夠讚

George

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Best Western Inn at the Rogue 於 2024年2月15日回覆
Thank you for being our guest. We hope your travels bring you our way again soon.

10/10 有夠讚

Kecia

喜歡:整潔度、員工素質和住宿環境和硬體
The staff at the hotel were so friendly and helpful and made our stay very enjoyable.
於 2024 年 1 月住了 7 晚
Best Western Inn at the Rogue 於 2024年2月12日回覆
Thank you so much for your feedback on your recent stay with us. We hope to see you again soon.

10/10 有夠讚

Maureen,Prescott Valley

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dan was so welcoming, the room was quiet and comfy, and the included breakfast very good!
於 2024 年 1 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月31日回覆
We are happy to hear that Dan was a welcoming host and that you enjoyed your stay with us. We hope to see you again soon.

8/10 不錯哦

Diane

喜歡:員工素質、住宿環境和硬體和客房舒適度
The stay was just fine. The only thing was there was dog odor in a non pet friendly room
於 2024 年 1 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
Thank you so much for being our guest. We are disappointed to hear that your room wasn't as clean as it should have been. We do accept dogs and do our best to ensure that our next guest's stay isn't reflective of that. We apologize for missing that mark with your visit. We do hope that you will visit again soon to show you an even better experience.

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very friendly, personable. They made you feel like you were among friends The property was clean. Breakfast was hot and delicious. I will stay there again.
於 2023 年 12 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
We are happy to hear about your experience with us and are glad that you enjoyed your stay. We hope to see you again soon.

10/10 有夠讚

Margaret

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room had a heart shaped jacuzzi for 2 which was heavenly after a looong drive.
於 2024 年 1 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
We are so glad to hear that you enjoyed the spa tub in your room, nothing better after a long drive. Please visit again soon.

10/10 有夠讚

Katherine,San Clemente

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean hotel, clean spacious room
於 2023 年 12 月住了 1 晚
Thomas Whiteaker 於 2024年1月5日回覆
Thank you for staying with us! We hope to see you again.

10/10 有夠讚

Yanira.argueta117@gmail.com

於 2023 年 12 月住了 1 晚
Thomas Whiteaker 於 2024年1月5日回覆
Thank you for taking the time to review our property.

10/10 有夠讚

Kevin

於 2023 年 12 月住了 1 晚
Thomas Whiteaker 於 2024年1月5日回覆
Thank you for staying with us.

10/10 有夠讚

linda

喜歡:整潔度、員工素質和住宿環境和硬體
The only thing is i wish they had an elevator
於 2023 年 12 月住了 2 晚
Thomas Whiteaker 於 2024年1月5日回覆
We're happy to hear you enjoyed your stay with us.

10/10 有夠讚

Nina

喜歡:整潔度、員工素質和住宿環境和硬體
Was nice and quiet and very clean.
於 2023 年 12 月住了 2 晚
Thomas Whiteaker 於 2024年1月5日回覆
Thank you for such kind words. We hope to see you on your next trip!

10/10 有夠讚

Julie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and they are awesome with your pets! Great customer service! I will definitely be back!
於 2023 年 12 月住了 1 晚
Thomas Whiteaker 於 2024年1月5日回覆
Julie,Thank you for staying with us.

6/10 一般般

RICHARD L

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very pet friendly hotel and our room smelled that way. A couple hours with the window open in December and it was OK for the night. Otherwise it was an over all good experience.
於 2023 年 12 月住了 1 晚
Thomas Whiteaker 於 2024年1月2日回覆
Richard, Thank you for being our guest. We are disappointed to hear about your experience while staying with us at Best Western Inn at the Rogue. We are a pet-friendly hotel and do our best to deep clean these rooms to eliminate any evidence of past pets, we regret that this wasn't the case during your stay. We hope you give us another chance to exceed your expectations on your next visit. Thomas WhiteakerGeneral Manager541-582-2200

10/10 有夠讚

Chad

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the desk was the friendliest we’ve had in our 2000 mile to date.
於 2023 年 12 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
Wow! That is a great compliment. Thank you so much for being our guest and the shout-out to our staff. We hope that we have another opportunity to have you as our guest.

10/10 有夠讚

erika

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was great, the staff was super friendly and helpful. There was one item in the room I've honestly never seen...a wine bottle opener. Very nice touch, I wish more hotels had this one helpful item.
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年12月4日回覆
Thank you for choosing BW Inn at the Rogue for your lodging needs. We are glad that you liked the extra amenities that we try to offer. We hope you will remember us if you are in the Southern Oregon area again.

10/10 有夠讚

Miranda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Standard BW, close driving distance to everything. Good beer/wine/snack options at the snack shop, friendly staff.
於 2023 年 11 月住了 1 晚
Best Western Inn at the Rogue 於 2023年12月4日回覆
Thank you for taking the time to give us your feedback. We are happy that you enjoyed your visit with us.

6/10 一般般

Cathleen

親子旅遊
喜歡:整潔度和員工素質
Staff was fabulous
於 2023 年 11 月住了 2 晚
Best Western Inn at the Rogue 於 2023年12月4日回覆
Thank you for your feedback. We are glad that our staff stood out to you. We appreciate your business and hope to see you again soon.

8/10 不錯哦

Fred

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice. Rooms very clean.
於 2023 年 11 月住了 1 晚
Best Western Inn at the Rogue 於 2023年11月20日回覆
We appreciate your business and are happy that you enjoyed your stay with us. We hope to see you again soon.

10/10 有夠讚

Mauricio

於 2023 年 11 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
We appreciate your business and look forward to hosting you again.

10/10 有夠讚

Robert

於 2023 年 11 月住了 1 晚
Best Western Inn at the Rogue 於 2024年1月9日回覆
Thank you for being our guest. Please visit again soon.

8/10 不錯哦

richard

喜歡:整潔度
於 2023 年 11 月住了 1 晚
Sandy 於 2023年11月13日回覆
Thank you for your stay with us. We look forward to seeing you again.

10/10 有夠讚

Franklin N

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年11月6日回覆
Thank you so much! Please return soon.

10/10 有夠讚

Ronald

商務旅客, 家庭旅遊
於 2023 年 10 月住了 1 晚
Sandy 於 2023年10月25日回覆
Thank you for being our guest. We look forward to seeing you again.

6/10 一般般

Jamie

情侶出遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
Outdated facilities, horrible smell at the back entrance, stains in room carpet, and tiny bathroom with water that took 20 min to get hot.
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月23日回覆
Thank you for your feedback. We are disappointed that your stay did not meet your expectations and apologize for those areas that we fell short. We work hard to provide an exceptional experience and will be using your feedback to evaluate those areas that we can improve. We do hope that you will try us again in the future.

8/10 不錯哦

richard

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent WiFi / Internet speed. Much above average hot breakfast. Happy to recommend to travellers.
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月23日回覆
Thank you for your feedback! We are pleased that you enjoyed your stay.

10/10 有夠讚

Sally

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月23日回覆
We are glad that you enjoyed your stay with us. Thank you for being our guest.

8/10 不錯哦

William

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Best Western Inn at the Rogue 於 2023年10月16日回覆
Thank you for being our guest, we are glad that you enjoyed your stay.

8/10 不錯哦

Todd

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 2 晚
Best Western Inn at the Rogue 於 2023年10月10日回覆
Thank you for being our guest! We hope to see you again soon.

10/10 有夠讚

Stuart

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The service was good. The room clean, and staff was very accommodating. Easy access to freeway too.
於 2023 年 10 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月10日回覆
Thank you so much for the feedback of your recent stay with us. We hope to have an opportunity to host you again.

4/10 不太好

linda

商務旅客
喜歡:整潔度和住宿環境和硬體
Not Impressed: Disappointed.
The hotel staff were friendly. The room clean but I was annoyed when I checked in and was given a notice that my room would only be cleaned on request. That daily I had to request my room service. I was completely annoyed the T.V. had no guide. When I went to the desk to ask how to get the guide they handed me a paper stating channels. I would not stay again because I needed to relax and not channel surf all evening. I also did not feel it my job to ask daily for my room to be cleaned.
於 2023 年 9 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月8日回覆
Linda, Thank you the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for the trouble you encountered with our housekeeping policy. We understand the frustration and inconvenience it can cause when services are not as expected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Marie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only concern was no elevator, and no first floor rooms available at check-in. My husband is disabled and after falling on the stairs, the staff was able to relocate us to a downstairs room for one night than move us to another room for the rest for our stay. They were EXTREMELY helpful, espesically Troy
於 2023 年 9 月住了 4 晚
Best Western Inn at the Rogue 於 2023年10月8日回覆
Thank you for being our guest. We understand the inconvenience of the hotel not having an elevator. Please know that we assign all ground level requests prior to arrival. If this is needed please just let us know at time of reservation. We are happy to know that you were able to be relocated and enjoyed your stay. We hope to see you again soon.

10/10 有夠讚

Jill-Marie

於 2023 年 9 月住了 3 晚
Best Western Inn at the Rogue 於 2023年10月8日回覆
We are delighted that you enjoyed your stay with us. We hope to see you again soon.

10/10 有夠讚

Stephen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value
We come here often and will return. Good value
於 2023 年 9 月住了 3 晚
Best Western Inn at the Rogue 於 2023年10月2日回覆
Thank you so much for being a frequent guest of the Inn at the Rogue! We appreciate your business and look forward to seeing you again.

10/10 有夠讚

Mary

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pet friendly and good dog walking options.
於 2023 年 9 月住了 1 晚
Best Western Inn at the Rogue 於 2023年10月2日回覆
Thank you for your business. We are pleased that you enjoyed your stay with us.