I recently checked into your hotel (11th to 15th May) while attending a conference at the Gold Coast. While I appreciate the general cleanliness and amenities provided, I am writing to express my concern regarding a persistent and unpleasant odor in the room, which resembles the smell of urine.
Unfortunately, due to my very very tight schedule and the limited availability during this busy period, I have not had the time to properly address this matter in person. I also understand that your reception operates from 9 AM to 5 PM, not 24/7 service; which overlaps with my conference commitments, making it difficult to reach out directly during those hours.
I kindly request that you look into this issue as soon as possible the room was 1305. Whether through a deep clean, room freshening, or possibly offering an alternative room if available, any assistance would be greatly appreciated to ensure a more comfortable stay.
Thank you for your attention to this matter. I look forward to your prompt response.
Kind regards,
formal, direct, or if you'd prefer a shorter version.