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Gorillas Lake Kivu Hotel

3.0 star property
Beach hotel with outdoor pool

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Photo gallery for Gorillas Lake Kivu Hotel

Property grounds
1 bedroom, premium bedding, in-room safe, desk
Reception
Outdoor pool
Property grounds

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside

Highlights

Balcony or patio
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Bathrobes
  • 7.6 Ping (25 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Highlights

Balcony or patio
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Bathrobes
  • 1 Ping (3 square meters)
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

Highlights

Balcony or patio
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Bathrobes
  • 7.56 Ping (25 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Lake View

Standard Single Room, Lake View | 1 bedroom, premium bedding, in-room safe, desk

Standard Single Room, Lake View

Highlights

Balcony or patio
Flat-screen TV
Day bed
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside | 1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View, Lakeside

Highlights

Balcony or patio
Kitchen
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
  • 1 Ping (3 square meters)
  • Lake view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Avenue de la Cooperation, Gisenyi

What's nearby

  • Rwanda Tourism University College - 7 min walk - 0.6 km
  • Gisenyi Beach - 7 min walk - 0.6 km
  • Université Libre de Kigali - 18 min walk - 1.6 km
  • Nyamyumba Hot Springs - 9 min drive - 8.2 km
  • Parc National des Virunga - 11 min drive - 11.6 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 152 min drive

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬17 min walk
  • ‪Migano Cafe - ‬8 min walk
  • ‪Salt and Pepper Restaurant - ‬3 min drive

About this property

Gorillas Lake Kivu Hotel

Property highlights
Consider a stay at Gorillas Lake Kivu Hotel and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a banquet hall, and a front-desk safe
  • Tour/ticket assistance, barbecue grills, and newspapers in the lobby
Room features
All guestrooms at Gorillas Lake Kivu Hotel feature perks such as 24-hour room service and premium bedding, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

Languages

English, French, Swahili

Similar properties

Exterior

Lake Kivu Serena Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 89 reviews
The price is NT$5,152
NT$6,234 total
includes taxes & fees
Aug 10 - Aug 11
Lake Kivu Serena Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Frequently asked questions

Does Gorillas Lake Kivu Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Gorillas Lake Kivu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas Lake Kivu Hotel?

Self parking is free at this property.

What time is check-in at Gorillas Lake Kivu Hotel?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Gorillas Lake Kivu Hotel?

Check-out is at noon.

Does Gorillas Lake Kivu Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30.00 per vehicle applies.

Where is Gorillas Lake Kivu Hotel located?

Situated in Gisenyi, this beach hotel is within a 15-minute walk of Gisenyi Beach and Rwanda Tourism University College. Université Libre de Kigali is 1 mi (1.6 km) away.

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Gorillas Lake Kivu Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 39 reviews
Rating 8 - Good. 18 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.
Stayed 1 night in Dec 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022

6/10 Okay

Emily

Disliked: Property conditions & facilities
The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
Stayed 4 nights in Nov 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023

4/10 Poor

Nurudin

Stayed 1 night in Mar 2025

6/10 Okay

A N M Sohel

Stayed 1 night in Jan 2024

8/10 Good

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait
Stayed 2 nights in May 2023

2/10 Terrible

Shayla

10/10 Excellent

Hans-Iko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022

4/10 Poor

Bhert, Manila,

Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020

8/10 Good

Pannaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mysigt hotell med närhet till centrum

Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.
Stayed 2 nights in Apr 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Jeongseok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel.

Bad hotel. No good communication hotel.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018