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檳城沙洋香格里拉的評分

5 out of 5
檳城沙洋香格里拉
Jalan Batu Feringgi, George Town, Penang

評論

9.0

太棒了

10 分，有夠讚；1002 則評論中有 641 則" "
8 分，不錯哦；1002 則評論中有 247 則" "
6 分，一般般；1002 則評論中有 69 則" "
4 分，不太好；1002 則評論中有 28 則" "
2 分，很糟糕；1002 則評論中有 17 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

TAI CHIK EDDY

於 2024 年 1 月住了 3 晚
SL Penang 於 2024年2月1日回覆
Thank you for sharing your rating. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back.

10/10 有夠讚

Karen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is nice only that I lost 2 bags of white pepper there and couldn’t find back
於 2024 年 1 月住了 2 晚
SL Penang 於 2024年1月31日回覆
Thank you for sharing your feedback. We hope to have another opportunity to welcome you back soon.

10/10 有夠讚

OI MAN PENNY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店有私人沙灘看日落，度假一流，早餐丰富，值得再來。
於 2024 年 1 月住了 2 晚
SL Penang 於 2024年1月31日回覆
Thank you for sharing your wonderful stay with us. We look forward to welcoming you back soon.

10/10 有夠讚

WEN-HSING

於 2023 年 12 月住了 1 晚
SL Penang 於 2023年12月7日回覆
Thank you for sharing your rating. We hope to welcome you back soon.

8/10 不錯哦

Yee Ting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
除左房間景觀 其他都好好
住rasawing個邊 本身諗住景觀應該會唔錯 點知望住停車場 超失望 但除左呢樣野 其他都好好 服務好 泳池好正 環境超舒服 早餐都好多選擇
於 2023 年 9 月住了 2 晚
SL Penang 於 2023年9月11日回覆
Thank you for sharing your recent stay experience. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 有夠讚

CHIFU

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
非常滿意飯店的早餐
於 2023 年 7 月住了 1 晚
SL Penang 於 2023年7月11日回覆
Thank you for sharing your review.

6/10 一般般

Shihjen

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
A little disappointed on over all experience.
Over all experience is sub par. Need to improve: 1. Reception manpower need to improve 2. In room coffee maker 3. No gold member benefit during my stay.
於 2023 年 6 月住了 1 晚
SL Penang 於 2023年6月19日回覆
Thank you for sharing your feedback. We have taken note on your comments for our continuous improvement. We hope to have another opportunity to welcome you back in the near future.

8/10 不錯哦

guat keow

於 2023 年 1 月住了 1 晚
SL Penang 於 2023年1月26日回覆
Thank you for sharing your rating. We are pleased to hear about our wonderful stay experience. Looking forward to welcoming you back soon.

10/10 有夠讚

FEI SHING

於 2022 年 11 月住了 1 晚
SL Penang 於 2022年11月29日回覆
Thank you for sharing your rating. We are pleased to hear that you had a wonderful stay. We hope to see you again soon.

10/10 有夠讚

Sau Ching

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
RSR Team 於 2020年2月17日回覆
Dear Guest, Thank you for your review. We are pleased to hear that you had enjoyed your stay. We hope to welcoming you back for another memorable vacation. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good but a bit old hotel
I stayed in Rasa Sayang Wing, more quiet than Garden Wing as family with kids usually stay in Garden Wing. Service in hotel restaurants are very slow as staff is not enough. Hotel service is so far so good. The private beach is only a small area. Have free shuttle bus to George town but only 4 times a day and it takes about 30 mins drive. Overall, it's a nice hotell for relax and leisure.
於 2020 年 1 月住了 1 晚
RSR Team 於 2020年2月3日回覆
Dear Guest, Thank you for your review. We appreciate your kind comments for our continuous improvement and we hope to welcome you back for a better stay experience in the near future. Best regards, Suleiman TAR Director of Communications

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Overall satisfaction is ok. However, the services were generally too slow. It took more than 20 rings on the phone to get hold of the operator in a number of occasions. For one time, I had to hang up and re-rang. The calls were made in the evening around 9-11 pm. There were call, it never got return call from the front desk. I had to call back after waiting for more than 15 mins. Slow response in the restaurant for breakfast and afternoon tea. May be insufficient serving staff.
於 2020 年 1 月住了 5 晚
RSR Team 於 2020年2月3日回覆
Dear Guest, Thank you for your review. We have taken note on your comments and apologise for the inconvenience you had experienced during your stay. We will continuously improve to ensure that all our guests have a comfortable stay at Rasa Sayang. Hope to welcome you back in the near future. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

HON WAH

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 4 晚
RSR Team 於 2020年2月3日回覆
Dear HON WAH, Thank you for rating us 10/10. We hope to delight you again on your next stay soon. Best regards, Suleiman TAR Director of Communications

6/10 一般般

Chiuyi

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
SLPenang 於 2019年11月5日回覆
Dear Chiuyi, Thank you for rating us. We hope to hear more from you so that we can enhance your future stay experience at our resort. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 9 月住了 4 晚
RSR 於 2019年9月23日回覆
Dear Guest, Dear Guest, Thank you for choosing Shangri-La's Rasa Sayang Resort & Spa and we are delighted to hear that you had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

Ming-Chun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 4 晚
SLPenang 於 2019年9月10日回覆
Dear Ming-Chun, Thank you for your review. We are happy to hear about your wonderful stay experience. Hope to see you again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體
於 2019 年 8 月住了 3 晚
SLPenang 於 2019年8月20日回覆
Dear Guest, Thank your for sharing your review. We hope to welcome you back for another wonderful stay in the near future. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

J

情侶出遊
喜歡：整潔度和住宿環境和硬體
入住的飯店當下的感覺不是很好 門口很小 等待房間很久 15.00入住 結果等到16.00才有房間，幫我們入住的員工動作十分沒有效率 不過態度非常好 很貼心 提供我們一個暫時的房間， 然後我們入住的房間 非常非常棒 很乾淨 空間很大
於 2019 年 8 月住了 1 晚
SLPenang 於 2019年8月14日回覆
Dear J, Thank you for sharing your stay experience. We have taken note of your comments and will continue to improve our services especially during peak periods. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

tin chee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A memorable retreat
The staff we met in the front desk, the lounge, the pool, the restaurants, the park and the housekeeping staff are sincere and working very hard to make our stay comfortable and memorable. Their smiles make us want to return soon.
於 2019 年 7 月住了 5 晚
SLPenang 於 2019年8月8日回覆
Dear tin chee, It has been our pleasure to welcome you to our resort. We are pleased to hear that you had a wonderful stay with us. We hope to delight you again with our Shangri-La hospitality on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 3 晚
SLPenang 於 2019年8月8日回覆
Dear Guest, Thank you for your review. We are pleased to hear that you had enjoyed your stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

Szu-Jen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
SLPenang 於 2019年7月18日回覆
Dear Szu-Jen, Thank you for sharing your wonderful stay experience. We are pleased to hear about your great holiday. Looking forward to welcoming you back! Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
未來好想再住真的太棒!
於 2019 年 7 月住了 4 晚
SLPenang 於 2019年7月18日回覆
Dear Guest, Thank you for your kind review. We look forward to your next visit soon! Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing and worth to go
Nice and relaxing environment. Staff is very helpful and polite. Excellent breakfast, delicious and many choices. Wonderful swimming pool, many trees as sunshades that u won't feel too much sunlight whenever at noon. But the room is a bit old, drains in shower area easily blocked. A/C in 1 of our 3 rooms was freezing and the control did not work.
於 2019 年 7 月住了 5 晚
SLPenang 於 2019年7月12日回覆
Dear Guest, Thank you for sharing your wonderful stay experience. We have taken note on your feedback regarding the drainage in the shower area and A/C in one of the rooms for further improvement. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Yee ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
设备不完整
酒店内免费的矿泉水也没有，都是需要付费的。只有厕所才有纸巾，房间内一盒纸巾也没有
於 2019 年 7 月住了 1 晚
SLPenang 於 2019年7月15日回覆
Dear Yee ling, Thank you for your feedback. We are pleased to inform that water is provided in glass bottles for your use during your stay as we have reduced the usage of plastic bottles as part of our eco-friendly policy. We hope to welcome you back for a more memorable stay in the near future. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

FRANCIS，HONG KONG

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
這間酒店地理位置不錯。交通非常方便。附近食的地方很多。酒店設施齊全。工作人員服務態度友善。相信在檳城是其中一間最後的五星級酒店。
於 2019 年 6 月住了 3 晚
SLPenang 於 2019年7月2日回覆
Dear FRANCIS, Thank you for sharing your wonderful experience. It has been our great privilege to have you at Rasa Sayang during your vacation in Penang. We hope to delight you again on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

Hock Lai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellence
非常满意！
於 2019 年 5 月住了 1 晚
SLPenang 於 2019年6月10日回覆
Dear Hock Lai, Thank you for your review. We are pleased to hear about your excellent stay experience. We can't wait to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Gary

情侶出遊
喜歡：員工素質和設施服務
房間陳舊，電插頭足，牀頭電話壞，洗手間電燈經常閃！早餐選擇丰富，工作人員有禮，水上活動尚可！整體感覺一般！
於 2019 年 5 月住了 2 晚
SLPenang 於 2019年5月27日回覆
Dear Gary, Thank you for sharing your experience with us. We are pleased to hear about your stay experience and have taken note on areas for improvement. We look forward to welcoming you back to Rasa Sayang. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

May Ngor，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
Good choice and leisure.
於 2019 年 5 月住了 4 晚
SLPenang 於 2019年5月27日回覆
Dear May Ngor, Thank you for your review. It has been our pleasure to hear that you had a wonderful holiday at Rasa Sayang. We can't wait to welcome you back on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
房間的冷氣與露台有秘密關連, 熱了一天, 打電話到客服, 說了一大堆問題都不能說中原因, 直至維修人員到房, 才說我們的露台門沒有與冷氣開关配合, 但從來没有服務員提過, 总之一切就是客人不是！ 太失望了！
於 2019 年 5 月住了 3 晚
SLPenang 於 2019年5月15日回覆
Dear Guest, Thank you for your review. We are sorry to hear about the inconvenience you had experienced and we will ensure that our colleagues are well trained to inform guests about the air-conditioning in the room. We hope to have the opportunity to welcome you back for a better stay experience. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 4 晚
SLPenang 於 2019年5月13日回覆
Dear Guest, Thank you for your rating. We hope to delight you better on your next holiday at Rasa Sayang. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Yung Chih

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
SLPenang 於 2019年5月13日回覆
Dear Yung Chih, Thank you for your rating. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 2 晚
SLPenang 於 2019年5月10日回覆
Dear Guest, Thank you for your review. We are happy to hear that you had enjoyed your stay. Looking forward to welcoming you back soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

WUN MING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel for 4 days 3 nights leisure trip...
於 2019 年 4 月住了 3 晚
SLPenang 於 2019年4月29日回覆
Dear WUN MING, Thank you for your review. It has been our pleasure to welcome you to Rasa Sayang. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

KAM MING

喜歡：員工素質、住宿環境和硬體和客房舒適度
Up grade 入住套房1806，房大景靚。住了兩晚最後一日早上，發現浴缸有條近5吋蜈蚣，慢慢爬入去水洞，很驚嚇。
於 2019 年 2 月住了 1 晚
SLPenang 於 2019年2月22日回覆
Dear KAM MING, Thank you for your review. We have taken note on your review and hope to welcome you back with a better stay experience on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

HSU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 3 晚
SLPenang 於 2019年2月22日回覆
Dear HSU, Thank you for the excellent rating! We can't wait to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The air conditioning is not working well. There is no instruction to state that we need to lock the balcony door before we can turn the AC on. The housekeeping staff told us to do so but it doesn't work. In The end we need to push the door a bit towards right side. I think there is some problem with the sensor. Overall the hotel is good esp breakfast.
於 2019 年 1 月住了 3 晚
SLPenang 於 2019年1月11日回覆
Dear Guest, Thank you for taking the time to write your review regarding your recent stay with us. We are sorry to hear about the inconvenience you had experienced regarding the balcony door. We will ensure that all the sensors in the rooms are in order for the comfort of all our guests. We look forward to welcoming you back in the near future. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 2 晚
SLPenang 於 2018年12月27日回覆
Dear Guest, Thank you for rating us 5 star. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

於 2018 年 12 月住了 4 晚
SLPenang 於 2018年12月17日回覆
Dear Guest, Thank you for your review. We appreciate your rating and hope to see you again. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Hong，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A bit far from town but lucky they have shuttle transfer.
於 2018 年 11 月住了 3 晚
RSR 於 2018年11月19日回覆
Dear Hong, Thank you for staying Rasa Sayang Resort & Spa, we are glad that you were happy with our services and its been a pleasure to served you as our guest. We are looking forward to see you again soon in your next visit! Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
於 2018 年 9 月住了 2 晚
SLPenang 於 2018年9月28日回覆
Dear Anonymous, Thank you for your review. We hope to see you again. Best regards, Suleiman TAR Director of Communications

4/10 不太好

kenny，hong kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
有感該酒店為何能標榜５星級!
第一天 床單有２遍黃漬,其中一手掌般大,再看被單有黃點加黑色類似油漬,投訴換了,但都几嘔心.訂房時列明連小童共３人住,進房時所有用品只有２份,梳化床都是自己開的,每天執完房不是沒補充毛巾就是舊巾沒清走.最後一晚從夜市走回來因當時下大雨已濕身,等高爾夫車來接,回去時車走得好好的,但司机只載我們到另一翼(RASA),他說車子已沒電,其實只係差約2-300米.星級酒店......
於 2018 年 8 月住了 4 晚
SLPenang 於 2018年9月28日回覆
Dear kenny, Thank you for sharing your review with us. We are sorry to hear that you had some unpleasant experiences during your stay and we have taken note on your comments seriously for further improvement to ensure the standards are kept for the comfort of all our guests. We do hope to welcome you back for a better stay experience in the near future. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Tsui Wan Shirley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff is friendly and helpful, especially food recommendation and taxi calling. Great location and easy to reach attractions. Room is clean and tidy. However, the bathing towel and bed sheets are a bit old. Need maintenance.
於 2018 年 7 月住了 4 晚
SLPenang 於 2018年7月31日回覆
Dear Tsui Wan Shirley, Thank you for sharing your feedback with us. We have taken note on your comments for further improvement. Hope to see you again on your next holiday! Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

@vis，Hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯的酒店
今次住rasa wing,所以包了一個下午茶、17:00-19:00自助小食及飲品任食（包括酒精飲料）及可選擇兩處地方食早餐，雖然rasa wing價錢更貴，而配套及酒店設施較陳舊，但保養工作仍尚算滿意，個人感覺都物有所值。 而酒店更有免費shuttle bus往來Hotel Jen（喬治市），十分便利。
於 2018 年 6 月住了 2 晚
SLPenang 於 2018年6月19日回覆
Dear @vis, Thank you for your comments. We are happy to hear that you had a great stay at our resort. We hope to delight you again on your next visit to Rasa Sayang. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 6 晚
SLPenang 於 2018年6月5日回覆
Dear Anonymous, Thank you for rating us. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

PO，Hong Kong

喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 5 月住了 2 晚
SLPenang 於 2018年5月25日回覆
Dear PO, Thank you for rating us! We are happy you enjoyed your stay. Hope to see you again soon. Best regards, Suleiman TAR Director of Communications

10/10 有夠讚

Kaiting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
會想再入住的高CP值渡假飯店
住起來舒服、不喧囂、有美麗的泳池、外面就有海灘、可以散步穿過花園小徑到另一間香格里拉的飯店、飯店本身還有提供很多活動、早餐還可以（沒有驚艷），整體CP值高！很適合情侶或家庭旅遊！離機場有點遠，但叫機場接送十分便宜！
SLPenang 於 2018年5月14日回覆
Dear Kaiting, Thank you for sharing your comments with us. We are happy that you had enjoyed your stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

Kam Tong Jimmy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
SLPenang 於 2018年3月28日回覆
Dear Kam Tong, Thank you for sharing your rating with us. Looking forward to welcoming you back to Rasa Sayang again soon. Best regards, Suleiman TAR Director of Communications

6/10 一般般

CT，香港

泳池池水不乾淨
我們是住Garden Wing, 房間大，舒適，但早餐餐廳太多人，泳池水不太乾淨，很多樹葉沒有人清理。有些員工不太理會我的提問，但一般都很有禮貌，大堂員工笑容滿面效率快。
於 2018 年 2 月住了 2 晚
SLPenang 於 2018年3月6日回覆
Dear CT, Thank you for your feedback. We have taken note on your comments and hope to improve the cleanliness of our pool. We hope to see you again on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

8/10 不錯哦

GUOLIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The beach is good and lots of activities. But the mini golf is charged and only putting and pitching.
SLPenang 於 2018年3月6日回覆
Dear GUOLIANG, Thank you for your feedback. We hope to welcome you back to Rasa Sayang again on your next holiday in Penang.