Ratings based on 80 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Feb 27, 2020
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Feb 23, 2020
Room is small
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Hi Paledia,Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Feb 19, 2020
Comment from Hotel Management
Feb 20, 2020 by Cynthia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Dec 28, 2019
Despite indicating on my booking that i would be arriving at 4-5am on 28 Dec and i booked the room from 27 - 28 Dec, i was asked by the front desk staff that I needed to pay for 2 days, which was 27-28 Dec and 28 - 29 Dec. In actual fact i did only stay for 4 hours there, on 28 Dec from 7am to 1pm. I was very upset.
Comment from Hotel Management
Dec 31, 2019 by Natura.Hotel, Hotel Management
Dear Wong,
Happy new year! Your booking date was check-in Dec 27 (2 pm) and check out on Dec 28 (12 pm) and your remark indicated check-in time is 4-5 am on Dec 28. Due to your check-in time passed the advised time and our hotel system night audit time (6:45 am for previous day sales), our staff thought there was a No-Show case. After night audit staff could not perform the check-in on your original booking. Hence, we still checked you in without paying because of the technical cut-off date issue. We tried our best and regret you are upset.
by A verified traveler
Posted Dec 20, 2019 on Hotels
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Thank you for rating us,We are glad that you had an enjoyable stay with us and we look forward to welcome you back to Natura Hotel
by A verified traveler from Earth
Posted Nov 20, 2019
Cleanliness and fresh ambience
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Thank you for rating us.We are glad that you had an enjoyable stay with us and we look forward to welcome you back here again
by A verified traveler
Posted Nov 15, 2019 on Hotels
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Thank you for choosing us. We look forward to see you again.
by A verified traveler
Posted Nov 1, 2019 on Hotels
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Hi Jennifer,Thank you for choosing us. We look forward to see you again.
by A verified traveler from Kemaman
Posted Sep 18, 2019
U pay for what u get, quite clean. the only downside is the water heater never gets hot enough for a good nice hot shower.
Comment from Hotel Management
Sep 23, 2019 by Natura Hotel, Hotel Management
Thank you for your feedback. We will try to resolve it.
by A verified traveler from Shah Alam Selangor
Posted Sep 8, 2019
The room is comfortable but rather small. Not muslim friendly for prayers..
Comment from Hotel Management
Mar 4, 2020 by Natura Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
