We took the citysubway with our family to Tenjin-minami station. The hotel is also a distance from the station. After arriving at the hotel. It was self-service check in, and there was a staff who guides from the side. After check in, I went to the front desk to asking some necessary arrangements for our rooms. I was uncomfortable with the staff with no smile at the end. I don't know if I will stay in this hotel again next time, but I hope that these staff should have some professional service spirit.
Laundry was used for non pick up person over an hour, but front desk told they cannot do anything, ask me to understand… it’s a bit disappointed, as the hotel should be managed by your side, not customer themselves.
Other than that are all good for enough