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"I have such mixed feelings about this hotel. On one hand it’s gorgeous and unquestionably a must stay at least once. Gorgeous. Magnificent. Beautiful. Some Staff (in particular when we checked in on July 29th) is phenomenal and very professional as well as in the Chantecler Restaurant as well as hotel bar on the premises with all around staff completely superb… Want to single out Ricardo for creating nothing short of a special experience for anyone who walks into the restaurant! But front desk and valet service is spotty, for hotel at this price point people could be more accommodating, professional and kinder! Please please be careful using the elevator it has two doors and not one and the glass door is very clean and if you are mildly distracted you can get really hurt. My kids found it found but I walked straight into the glass door and broke my nose. It hurt a lot. Thankfully it’s not disclosed. In the U.S. they would certainly put stickers on glass this clear. I am fine but someone could get really hurt. An older person or a child! Just beware. Oh the papillon suite we were in was gorgeous.absolutely indescribable. Overall we highly recommend this hotel just be careful in elevator and enjoy the history and the magic! "

"Near the beach. Lovely staff. "

"We had a delightful stay! The room was spacious and backed onto a garden so very quiet! The staff were unbelievable so friendly and helpful. The building from the outside doesn’t look great however the location, the staff, the breakfast, the room were AMAZING!!!! I would go back!!! "