Pros: Villa location is perfect/very spacious. Secure building. AC worked well once maintenance reset all units. Fridge/dishwasher/ washer & toaster worked well. Concierge/maintenance staff were very helpful. Reservation/office staff were excellent with arrival check-in instructions and other villa questions Deficiencies: Need to disclose in the villa listing that its on the 3rd floor, with a walk-up of 62 narrow steps. Huge challenge with heavy suitcases. Bedroom 1 bathroom shower on main leak heavily at base each use. Would soak a towel used to stop the leak. Silicone at base is not sufficient. Needs to be redone. Could only use shower hand wand to prevent a flood on floor if shower head was used. Bathroom vanity is cracked. Light over sink missing light bulb. Bedroom 2 upstairs bathroom toilet did not flush, had to call maintenance to fix. Bedroom 3 upstairs (queen) bathroom didn’t have a toilet seat- had maintenance switch with bathroom toilet on main level by
entrance. Took 3 calls/3 days for maintenance to replace toilet seat. Limited bathroom towels. No kitchen dish towels for cleaning up/washing/drying dishes. No basic kitchen supplies like salt/pepper, paper towel/limited toilet paper. Living room needs a better cleaning. Sofa, chair needs a cleaning. Villa was only surfaced cleaned, not deep clean. Villa is described as a luxury accommodation(in the name) & the photos led led us to believe that, and for the price we paid, it did not meet our expectations.
